Honda World Downey - Service Center

I called ahead for an appointment for service. I spoke to Nicole who said come on in and we'll take you,no problem. When I got there I patiently waited for some to come out and put one of those number cones Nicole who said come on in and we'll take you,no problem. When I got there I patiently waited for some to come out and put one of those number cones on the top of my car. I was the first car in line and there was nobody else behind me. After about 10 minutes standing there I walked inside. Because I spoke to Nicole, I had to wait for her to finish with a customer who came in after me. A total of 5 people went ahead of me who came in after me. 20 minutes later I was still waiting for someone to help me. It was very frustrating and very inprofessional. I purchased 3 Hondas in the the last 6 years from Norm Reeves in West Covina. My sales guy STILL calls me a year later. Go some where else. If they can't help you for service then you shouldn't get the commission when I buy my 4th Honda in 2 years. More

The waiting room is very comfortable and nice. I really like it! But their charges for services are rip-off. I remembered when I first got my new car in 2006, they provide first oil change free of charg like it! But their charges for services are rip-off. I remembered when I first got my new car in 2006, they provide first oil change free of charge. And for the following several oil changes were at price of $19.99, and then it raised to $24.99. I don't know since when, the price of the oil change has gone up to $34.99! That's ok, I would still like to go for an oil change because I like its environment of being waiting for services. The worst part of this dealership is they are not honest about other services than oil change and they always ask you to do the "extra service" which is not included in the Honda's manual. For example, they charged my sister $80 for a tansmission fluid change recently. I was going to have an minor service for my car and asked the service rep and he told me it will cost around $200 for the monior service! What the heck are they thinking? They think all people are idots? As an online shopper, I checked and compared before purchases. The minor service will never be over $100 for Honda and Toyota. I will never go to this dealership unless they have changed. In my area, the Scott Robinson Honda has better service deals and they will not try to push you to spend more $$$ than you should. Once I drove in for an oil change after 4000 miles from my last oil change, and they checked my service interval on my dash board and it showed 40% remaining. The service rep told me I don't need to perform the service yet. She is very nice and save my bucks! (But I will not purchase my new car there because I found their prices are not competitive after dealing with their online sales.) More