Honda Windward - Service Center

I'm giving Honda Windward a 2 star review for this last visit because I had a 9:30am appt for a Maintenance B service but did not leave the dealership until nearly 4:30pm. When I booked the appt I was told visit because I had a 9:30am appt for a Maintenance B service but did not leave the dealership until nearly 4:30pm. When I booked the appt I was told it would take 5 hours. I planned to wait there for my car so I took my reading material. At 2pm, I received a call from the Service Dept notifying me that my car would be the next in line to go in. I was told that depending on when the next available technician took it in, at the very least, it would be another 1.5 hours before my service would be completed. What was the point of having a 9:30am appt if my car wasn't going in until 2pm I asked? I was so upset. I took the day off and scheduled my errands for after my appt but now not only was the whole day going to be gone but I would not be able to take care of my errands. It was completely ridiculous and not fair to my time. I seriously think they overbook their service appts. So the next time you book a maintenance appt, beware! They falsify the timeframe over the phone and make their customers wait. Also, be prepared to not get to anything else done that day. More

Staff is always friendly and I always get good service. . kanoa is always helpful in answering any questions . kanoa is always helpful in answering any questions More

Excellent and fast service. Service is personalized. The agency met our expectations. We recommend the Honda services. Service is personalized. The agency met our expectations. We recommend the Honda services. More

Very easy to deal with. Making an appointment for my service was easy and fast. Making an appointment for my service was easy and fast. More

Honda Windward has been great to me & my family. I have leased my last 5 cars from them. Justin Baker was the gentleman who helped me today with my service & recall. He was great! I have leased my last 5 cars from them. Justin Baker was the gentleman who helped me today with my service & recall. He was great! More

The dealer ship has been great in taking care of my 2013 Honda civic. The service department is friendly and really takes care of my car Honda civic. The service department is friendly and really takes care of my car More

Very pleasant people to talk with, nice that the offer a free ride to some where while you wait. free ride to some where while you wait. More

Service was fast and completed quicker then quoted and the service advisor kept in communication with me. the service advisor kept in communication with me. More

Great follow up courteous efficient. Car was done when promised. Prompt to respond with questions. Car was done when promised. Prompt to respond with questions. More

The staff was Friendly, fast, and they worked me in on a last minute basis. Very pleased last minute basis. Very pleased More