Honda Windward - Service Center

I took my car in to be serviced, I waited in the waiting area for 4+ hours, when I went to check out and pick up my car the person who drove my car around handed the person at the desk my keys and the fob w area for 4+ hours, when I went to check out and pick up my car the person who drove my car around handed the person at the desk my keys and the fob was completely broken in half falling off the metal part. The person at the desk grabbed the keys and started to try and put them back together, he then asked me to wait outside and claimed he could fix it. About ten minutes later he came out and asked me for my key ring and put the fob back on it. I had to leave right away, but upon better inspection I noticed that the fob was cracked in multiple pieces and had to be super glued together. When I called to report what had transpired I was told the operations manager was not there and directed to leave him a voicemail. He did not call me back so I called again, then he was off for that day, and I was told to call back the next day. Later on, another person called me back and asked if I had a spare, then said that the operations manager told him to offer me a discount on another key. I felt they should replace my key since they broke it, so I said no thank you. That’s over $100 for something I am not responsible for. They told me to call back if I wanted to speak to the operations manager but they did not think he would replace it. Epic fail, I will not be returning to Honda Windward and I will be calling again until I get to speak with the manager!!! More

Excellent service from making the appointment, check in, phone call updates, and final check out. phone call updates, and final check out. More

The service department has been exceptional everytime we have utilized their service. While stationed in HI, we will use them. have utilized their service. While stationed in HI, we will use them. More

They do excellent work and repaired my vehicle right all the time when ever i do work on my car or service the vehicle i only go to Honda windward I been driving Honda cars for a long time and Honda windwar the time when ever i do work on my car or service the vehicle i only go to Honda windward I been driving Honda cars for a long time and Honda windward is my choice to service my vehicle. More

Doug is always clear and concise with what my auto needs are. Work is done well and expeditiously! are. Work is done well and expeditiously! More

Service was great. I didn't have to wait as long as I thought! Great service Justin! I didn't have to wait as long as I thought! Great service Justin! More

Best Honda sevice center in Hawaii. Got my brakes done right away at a great price Got my brakes done right away at a great price More

The service department is great. They went the extra mile to get an out-of-stock part for my vehicle. They worked me into their already-full schedule in short order. They communicate They went the extra mile to get an out-of-stock part for my vehicle. They worked me into their already-full schedule in short order. They communicated effectively in advance about time and price expectations and they appointed a single point of contact to manage my service. And they provided a shuttle service so I could hang out somewhere while they worked on my car. I can't really speak to the price (car repairs are unique and not a market commodity) other than to say that it seemed reasonable in the end. More

Everyone very pleasant and helpful. The service was done in a timely manner. Thank you The service was done in a timely manner. Thank you More

Great service every time. They always have the knowledge and the can do attitude to get the job done They always have the knowledge and the can do attitude to get the job done More