Honda Windward

Bob was helpful, efficient, pleasant and straight forward. I appreciated his listening carefully to answers to his questions, and my statements, about what was important to me in a new car. He was a forward. I appreciated his listening carefully to answers to his questions, and my statements, about what was important to me in a new car. He was able to suggest an option I had not previously considered, but that was more than appropriate. A lovely afternoon, especially as the efficiency of Bob, Aaron and Curtiss, and Windward Honda had me driving home in a brand new CRV! Whopee! I thought it would take several trips. More

We purchased two Hondas from Michael Stoebner, General Manager, in 2005, so I called him again this year since my daughter was looking for a car. I called ahead of time to let him know the date and time Manager, in 2005, so I called him again this year since my daughter was looking for a car. I called ahead of time to let him know the date and time I was coming in, and he told me to come in and see Craig Hersch since he wasn't going to be there (Saturday afternoon). When we got to the dealership, Craig was not working and he was not expected in for another hour. Instead of the other manager Mel Ramos helping us, Mel told us it was company policy that we work with a sales person first. I was not happy with that, so I asked for Bob Laudick since a lot of reviews had nothing but good things to say about Bob. Well Bob helped us. He was very polite and knowledgeable, showed us the car my daughter wanted, and then went to "the room" to negotiate the deal. There was some room for negotiation; he gave us all the excuses of their prices. We settled on a price which was ok, but I know we could have done much better. Bob wanted my daughter to give him good reviews for the price we settled for, but in hindsight, we know that is probably what he tells all of his customers. It is the follow up with Bob that needs improvement. First, my daughter purchased the door guards and splash guards AT A MARK UP price because Bob said he has to cover labor (yeah right. How much time does it take anyway?). We did not pick up the car until the following Monday. When we picked up the car in the evening, my daughter realized that the splash guards were not installed!! Hmmm . . . Bob, weren't you supposed to make sure they were? I wonder if the rust proofing was also done now? So my daughter had to take the car back on another day, and it had to be on a Monday-Friday by 3 p.m.! Who gets off work by then, especially from downtown? She had to take leave from work to get it done. You would think Honda WIndward (and Bob) would have compensated her for her time but NEGATIVE! Not even a courtesy tank of gas. Second, since we are customers with the University of Hawaii FCU, we gave Bob a form to fax so that my daughter could get a VISA card and my son could get a gas card. That would NOT be at any cost to Honda Windward. All they had to do was fax the forms in. After waiting over a month, my daughter called the company that handled the distribution of these cards to inquire the status. Well, Honda Windward did NOT fax it in; the company never received it! Luckily my daughter kept a copy of the forms, so she re-faxed it. No thanks to the dealership. By the way, you don't have to buy a car from them to get the gas card; all one has to do is go in to the dealership and ask them to fax the form. I wonder how many are not done. Last, Bob told my daughter that he would call her when the license plates come in. She did not get a call; instead she got a postcard in the mail, six weeks later. Bob is very knowledgeable and he knows how to work the customers. Once the sale is over and he's through talking about himself and how he pays for some of his customers' service and how much sales he does, another side of him appears. I have written to him about these quirks, and you would think I would get a response explaining or apologizing. NEGATIVE. So I ask you, is that Customer Service? By the way, speaking of Customer Service. When my daughter had to take her car back to get the splash guards installed, the Service Department looked at her as if they were thinking, "It's 2:45 p.m. and we're about to close. What do you want?" More

I’ve written many reviews – for books, films, restaurants and activities. But I couldn’t wait to write this review about Bob Laudick at Honda Windward. Why Bob Laudick? Because Bob made it possible for my hu and activities. But I couldn’t wait to write this review about Bob Laudick at Honda Windward. Why Bob Laudick? Because Bob made it possible for my husband and me to drive around in a cute little Honda FIT that is perfect for us. Why Bob? Because he is the antithesis of a car salesman! You know the stereotype – lots of gold chains, loud shirt, obnoxious, pushy – and you sure don’t trust anything he is telling you. Well, Bob Laudick is definitely not the “car salesman” type. He is an educator. He wants to help you learn about the different cars on the market and the one that would be the best choice. He wants to be sure you make an educated decision. He wants to get to know you so he can give you his best advice – even if you end up not buying. Bob is so helpful and so honest that if you don’t buy your car from him this time, you will be back. I guarantee it. I have been involved in buying or leasing a new or used car a dozen times in my life and never, never have I felt comfortable about the decision made or the process of buying the car. It was always scary. I didn’t trust anything that was being said to me. That is, until I met Bob Laudick and he helped my husband and me to purchase our FIT. And that’s not the whole story. Bob still stays in contact. If I have a question about the car, the service, etc., he is always ready to help. When was the last time you bought a car and two years later, the car salesman would still recognize you, no less call you to see if all is well with your car. (The guys in the service dept. at Honda Windward seem to have the same philosophy. They always treat us courteously and promptly – even if it’s just to put air in the tires. ) Without hesitation, I’d recommend Bob Laudick at Honda Windward to anyone wanting to buy a new or pre-owned car or even if you are just looking. You will get a wonderful education and a great car too. More

Buying a car definitely conjures up a negative image for most. Knowing that, Bob Laudick and the staff at Honda Windward do everything they can to educate customers and work for their best interest. Bob i most. Knowing that, Bob Laudick and the staff at Honda Windward do everything they can to educate customers and work for their best interest. Bob is an educator: he will help you come to the best choice for your unique situation. Whether it's size, function, family, business, he will go over all the details to find the best fit for you, even down to which colors of paint stand up to time better depending on your use and taste. As a business owner I have a long list of other businesses and vendors I work with. I personally know 7-8 local business owners who have used Bob Laudick for their auto purchases and have been extremely happy with service at the sale and continuing over the years. Bob doesn't disappear after the sale, he checks up with his clients to make sure their purchase is still treating them well. If you want to get straight, honest car talk, not to mention high quality line of vehicles, make sure to make Honda Windward your first stop. More

Bob was very informative and helpful in assisting us on deciding the type of car to use. Our family would definitely call him for our next purchase. deciding the type of car to use. Our family would definitely call him for our next purchase. More

I have purchased several cars from Bob Laudick at Honda Windward. He is very easy to work with and his service is always excellent, honest and fair. Anyone looking for a new or used car needs to come in an Windward. He is very easy to work with and his service is always excellent, honest and fair. Anyone looking for a new or used car needs to come in and speak with Bob. I would highly him recommend to all of my friends and family More

I haven't purchased a vehicle from these guys, but I have known Bob Laudick for a while now and can vouch for his excellent service. Bob occasionally sends me referrals to install aftermarket parking as have known Bob Laudick for a while now and can vouch for his excellent service. Bob occasionally sends me referrals to install aftermarket parking assistance systems for his customers and and they all rave about Bob's service. There was one lady that stands out. She had bought her Honda from a different dealership, returned to get it serviced, only to be given the runaround. She then took it to Honda Windward, met Bob, and immediately fell in love. He referred her to me and we were able to solve her issues. It's unusual to hear so many good things about a car salesman, but Bob Laudick isn't your typical salesman. More

I got a great car, and a great deal from Honda Windward. My salesman was Bob Laudick, who were very patient and informative. Not pushy at all. I love my new Honda Fit !!! My salesman was Bob Laudick, who were very patient and informative. Not pushy at all. I love my new Honda Fit !!! More

Bob laudick at Honda windward was a great help when I was purchasing my car. He is very knowledged when it comes to the vehicles he is selling . purchasing my car. He is very knowledged when it comes to the vehicles he is selling . More

In 2008 I purchased a new 2008 Element from Honda Windward and was very pleased with the service I got, so naturally I'd go back to inquire about another purchase. This time around was no different f Windward and was very pleased with the service I got, so naturally I'd go back to inquire about another purchase. This time around was no different from the service I got back in 2008. My sales consultant was Bob Laudick and he is by far, one of the best, knowledgeable, and easy going people in this business. He was able to explain features on the CRV that no other sales consultant knew about or cared to explain. The finance manager Robert Chappel was also easy going and very personable. He took the time to explain everything before I signed the documents. I would recommend talking to Bob Laudick and his team for your new Honda or used car purchase. He will get the price you're looking for with a smile and have you leaving the dealership feeling like you won a million bucks! More