Honda & Subaru of Santa Fe

Totally lost trust Had 2 experiences with the Subaru service department , on 4/12/17 and on 7/6/17. Both were very unsatisfactory! I had regular very good interactions Had 2 experiences with the Subaru service department , on 4/12/17 and on 7/6/17. Both were very unsatisfactory! I had regular very good interactions with PREMIER, but with this new ownership, I totally lost my trust. April 12 was an oil change/service. The fluids were not changed or even refilled. I checked that on the spot (Subaru premises) and it was filled up when I pointed that out. So, what else was not done? ( the trust issue). I had a coupon, which gave a great discount. Could that be the reason? Sure, the car got a wash (nice gesture), but that doesn't make up for sloppy workmanship. Also experienced some condescending behavior, which NEVER happened at Premier. (woman, 72) Afterwards, I filled in the survey, mentioning my concerns, but never got a reaction. July 6. Airbag inflation replacement. If it was not for the recall, I would never have gone back to this dealership. In order to access the parts they needed working on, my belongings (not tjat many) were thrown in the back covered in thick sticky fluid. Not from my stuff....... A mess! Then they did not put the mid column together again - was hanging loose (have picture). Clearly NO SUPERVISION! I will not recommend the service department of this Subaru dealership to family or friends. More

Poor customer service. I purchased from out of state and decided on Subaru of Santa Fe as they were the closest dealership to me with the vehicle I wanted. After a 6 hour on I purchased from out of state and decided on Subaru of Santa Fe as they were the closest dealership to me with the vehicle I wanted. After a 6 hour one way drive the process was pretty quick so I give kudos there, but now I have owned the car for a week I have found 2 customer service issue and a misleading issue on Subaru corporates end. Everything that is Subaru related electronically was put under my wife name (that has nothing to do with the deal other than a trade-in). I am the one who financed the vehicle. I am the one who made the downpayment. I am the one insured and registered on the vehicle, but My Subaru and Starlink are all under my wife's name. I went in for service this morning to my local dealership in Texas and my advisor alerted me to the lack of attention to customer detail from Subaru of Santa Fe. The second issue I am having is with Finance. I have contacted David multiple times via email and phone to cancel my GAP insurance as I recently secured a refinance auto loan at 2% cheaper with GAP rolled into my new loan. David was super nice while signing the paperwork, but now I need to cancel my GAP (which is perfectly legal by the way as I sold cars for Mercedes for years) he is a ghost. Every time I call the dealership it goes to his voicemail. My emails also go unanswered. I will be contacting the state attorney generals office and the Better Business Bureau to file formal complaints along with the company they use for GAP insurance. The 3rd and last issue so far (fingers crossed there are no more in the future). My sales person, dealership posters and the Subaru website all say the 2017 Subaru Impreza comes with Apple Car Play. Well my friends I purchased a 2017 Subaru Impreza WRX STI and no Apple Car Play!!!!!!!!!!! This is the Ain reason I purchased the Impreza was for this feature. Subaru should have a disclaimer as such: Available on Impreza Models only *Excludes the WRX and WRX STI models. I am beyond pissed off. I definitely feel let down by the brand. I think this will be my first and last Subaru. More

I love my new car! Everyone was very friendly and I never felt pressured into anything. The price was very fair and everyone from sales to finance was knowledgeable and Everyone was very friendly and I never felt pressured into anything. The price was very fair and everyone from sales to finance was knowledgeable and explained things to me in a very good way. More

Excellent service, thank you. I was well taken care of. Everything was explained to me. Thank you for your help. I would recommend the dealership to other people. It was very easy I was well taken care of. Everything was explained to me. Thank you for your help. I would recommend the dealership to other people. It was very easy and smooth. More

great experience My wife and I received great service with no pressures. Stephanie was extremely knowledgeable about the products and what the different models had. Sh My wife and I received great service with no pressures. Stephanie was extremely knowledgeable about the products and what the different models had. She was great to work with. More

My first Subaru This is my first experience with Subaru. Stephanie and Laurie went over and beyond answering all of my questions; and I had a lot of them. I know I This is my first experience with Subaru. Stephanie and Laurie went over and beyond answering all of my questions; and I had a lot of them. I know I would have been able to test drive 100 cars if I asked. This wasn't the first car I've purchased but it was one of the most positive experiences. More

Pleasant purchasing experience Stephanie was patient and went out of her way to make us feel comfortable with the new car purchasing experience. She was professional and prompt. I Stephanie was patient and went out of her way to make us feel comfortable with the new car purchasing experience. She was professional and prompt. I will not hesitate to recommend her or Subaru of Santa Fe anyone looking for a Subaru. More

Good service and product I got help and good conversation of coming to Santa Fe to make a purchase. All went smoothly and quickly. Good to do business with. I got help and good conversation of coming to Santa Fe to make a purchase. All went smoothly and quickly. Good to do business with. More

Excellent Customer Service I live in Hawaii and wanted to purchase a car for my son who is going to school in Santa Fe. I provided Alan Belt with some of the details that we we I live in Hawaii and wanted to purchase a car for my son who is going to school in Santa Fe. I provided Alan Belt with some of the details that we were looking for and he got back to me the very next day by email. Alan said he had the perfect car for us. We continued to correspond by email regarding licensure, financing, car insurance, warranties and even how to I could get from the Santa Fe Municipal Airport to the Honda dealership upon my arrival. Alan greeted us with a big smile. My son was absolutely pleased upon seeing his car for the first time! Alan spent as much time as needed instructing my son on how the use the car safely as well pointing out all of the great features that come with a basic car model. Thank you Alan for making our purchase a seamless, smooth and absolutely rewarding experience. Being new to Santa Fe, we truly felt the Aloha Spirit here! CS More

New 2016 Honda Civic I am speechless about the quality and reediness that Alan Belt had my paperwork together, even when he was out the office, on Thursday the 23rd , He g I am speechless about the quality and reediness that Alan Belt had my paperwork together, even when he was out the office, on Thursday the 23rd , He gave Don Jaramillo the responsibility to make sure I knew all the ins and outs of my new 2016 Honda Civic Ex w/sensing, which he did. I do also need to thank Tom Greenhill, in the finance department. My new Honda Civic is great. More