Honda On Grand - Service Center

Overall, terrible, but service department is super bad. Don't expect to be greeted. You will instantly feel like you are bothering them. Don't expect your car to come back clean or fixed. They don't Don't expect to be greeted. You will instantly feel like you are bothering them. Don't expect your car to come back clean or fixed. They don't have a carwash. I had tires rotated and left with wrong and different pressures in each one. Had to go to another dealership to get it fixed. The pressure was supposed to be at 32 in the front and 30 in the back. They were 47, 45, 37, and 40 leaving the dealership!!! GM, Ray, tells me, "I don't know what to say, my mechanics have been on strike and I don't have a car wash." I won't be back. More

David T. was a pleasure to work with. He provided a detailed thorough explanation of the work and facilitated a loaner vehicle to use in the process so I could continue working. Friendly, courteous and detailed thorough explanation of the work and facilitated a loaner vehicle to use in the process so I could continue working. Friendly, courteous and honest. More

Replaced battery & door handle. Not informed on complimentary oil change but satisfied with vehicle. I will continue to have my car serviced at Honda on Grand complimentary oil change but satisfied with vehicle. I will continue to have my car serviced at Honda on Grand More

The service department was great!They new my issue with The service department was great! They new my issue with my 2020 Pilot needed immediate attention and they stayed a bit late to assist me. The service department was great! They new my issue with my 2020 Pilot needed immediate attention and they stayed a bit late to assist me. More

Very nice place, professional staff and great service. I always come back and rely on the service provided for my car, either is a oil change or a regular maintenance. always come back and rely on the service provided for my car, either is a oil change or a regular maintenance. More

I came here for my car's regular check and service several times. Michael has been attentive and efficient. He explains all details I need to know and answers all my questions. Never disappointed. Gre several times. Michael has been attentive and efficient. He explains all details I need to know and answers all my questions. Never disappointed. Great services overall. More

I always receive excellent service from David, in the Service Department. Makes sure that I know what service they will perform and follows up with me. Always calls to my attention any other items that n Service Department. Makes sure that I know what service they will perform and follows up with me. Always calls to my attention any other items that need to be performed like replacing dirty air filters. More

I will recommend the dealer, however I never heard back from the associate that was supposed to get back to me about the part that was ordered for my car to get fixed. I paid for it in advance it’s basical from the associate that was supposed to get back to me about the part that was ordered for my car to get fixed. I paid for it in advance it’s basically right at a week later and I haven’t heard anything at all More

Andres L. Is the best in the service department. Friendly and helping attitude, very professional and honest. Each time the service has been outstanding never had any issues. I have noticed other ad Friendly and helping attitude, very professional and honest. Each time the service has been outstanding never had any issues. I have noticed other advisors seem to be very bumptious and pushy on customers. That is why I will only service my Odyssey with Andres. More

Love the service dept... everyone has always been so Attentive, Professional and always making you feel part of a family .. Honda on Grand is absolutely the best dealership.. to be part of !! Thank Yo Attentive, Professional and always making you feel part of a family .. Honda on Grand is absolutely the best dealership.. to be part of !! Thank You Everyone ..At Honda on grand in Elmhurst More