Honda On Grand - Service Center

James B. Was awesome and informed me of my options recommendations and status updates during the service. The work was actually done about 25% faster than est Was awesome and informed me of my options recommendations and status updates during the service. The work was actually done about 25% faster than estimated. Great service I will keep coming back. Thank you Honda team More

I made an appointment via the website, which asked if I would be using the shuttle, waiting at the service station, or if I had a ride. I indicated that I would be waiting. When I arrived I was told that I would be using the shuttle, waiting at the service station, or if I had a ride. I indicated that I would be waiting. When I arrived I was told that I needed multiple services and it would take 2 hours. I did not have 2 hours to wait, so I asked if a simple oil change would be quicker and I would come back for the other services when i had more time or a ride. They said yes, it should be an hour-hour and a half. Which was still too long, but I hoped it would only be about an hour. Well, just the oil change took 2 hours and 10 mins. I recently purchased this car form Honda on Grand and would prefer to have all maintenance done at their service station while under warranty, but this makes it very difficult to rationalize a $90 oil change that sucks up over two hours of one's time. Additionally, I used to go to the Honda service station in Chicago and they always washed the car, whether it was an oil change or engine rebuild, and that was a nice perk. More

Was told up front they were running behind schedule. Understood and thanks for being up front. Keep up the good work. Understood and thanks for being up front. Keep up the good work. More

Good communications, good service. I would go back to them for all my Honda automotive needs. I would go back to them for all my Honda automotive needs. More

I was pleased--I was pleased-I was keep up the good work in the future pleased work in the future pleased More

After servicing the car I’ve had them leave the dash notification on and I have to go back to have it turned off. This last time was very inconvenient as I had a safety check for leaving on a long cros notification on and I have to go back to have it turned off. This last time was very inconvenient as I had a safety check for leaving on a long cross-country trip and I had to pull off and find out if something was wrong with the car and get the light turned off. This has happened before I’ve been a loyal customer of this dealership and you get absolutely nothing back for it. I think I’m done. More

Good service and Staff was friendly. That's why I continue to get my car serviced at Honda on Grand. That's why I continue to get my car serviced at Honda on Grand. More

The Honda on Grand Team has provided friendly and professional service for the past nine years. They provide pressure-free recommendations and suggestions for vehicle maintenance. professional service for the past nine years. They provide pressure-free recommendations and suggestions for vehicle maintenance. More

Great service. Friendly staff. I plan on returning for any future service I’ll need. Friendly staff. I plan on returning for any future service I’ll need. More

Good, my problem got resolved. Oil change happened on time without much time. But only car wash got the coupon to go to other place. Oil change happened on time without much time. But only car wash got the coupon to go to other place. More