Honda On Grand - Service Center

Bad service I have a really bad experience on Honda on Grand when I bought the car they force me to take extended warranty service. When something happened to the I have a really bad experience on Honda on Grand when I bought the car they force me to take extended warranty service. When something happened to the car I bring it to the dealership there attitude was really bad . No you are there enemy they treat you like a xxxx. That guy i talk to is a xxxxxxx. His name is Norbert Binczak . He is not helping me. He supposed to helping me as a customer.  They said I need to call the warranty  people they're not going to call them for me, so I call them while I talking to them  He ask the warranty people u guys pay for the physical damage. That's not his business to ask them the question. He asking them u guys pay for this or not. Let me deal with them.  Also he exaggerating the situation so badly he put in fuel on the Fire. While I'm talking to them he bring estimate and telling me I have to pay for the wheel and everything. He telling the warranty people you guys not supposed to pay for the wheel and everything. They know what they got to do, they don't need his opinion. Also he telling them i give u the total estimate so u guys can denied the clam.The guy I talked to the warranty service  he  even telling me what's wrong with the guy he's not helping you anything. So my suggestion is do not go to the Honda on Grand. Even if you go do not buy extended warranty service. I am a Indian guy,I am going to put this on facebbok, twitter, Instagram. Also I am going to tell all my friends and family's and all my community. Also they cheat on my Towing Bill tow company only charge them $240. They told me the bill is $300 and I called myself and they told me the charge is only 240. They try to  cheat on me a $60. More

Lynn Zeman is a terrific Service Manager Lynn Zeman has been at Honda Elmhurst for over 15 years which is amazing for a Service Manager. She is honest and will inform customers what does and Lynn Zeman has been at Honda Elmhurst for over 15 years which is amazing for a Service Manager. She is honest and will inform customers what does and does not need repair. Twice I thought I needed front brakes replaced on my Oddy and twice she told me..."not yet.. you have another 6-12 months before you really need them replaced. A year has passed and this time I did need to have the front brakes replaced. I asked Lynn if she had a discount coupon I could use and she said, Yes, I do have a coupon available! Thanks Lynn for the great service, the coupon and truthful advice you offer customers. Mike, Elmhurst More

Extremely Poor Customer Service Our family has had Hondas for more than 20 years and we were treated very poorly by the entire staff at this dealership. I would not recommend using t Our family has had Hondas for more than 20 years and we were treated very poorly by the entire staff at this dealership. I would not recommend using their services. They lied about what would be covered due to a recall. I work with the public and understand that the customer is always right and should not be treated with disrespect. More

Lynn Zeman is Great Thanks Lynn for excellent Service for 2002 Honda Oddy front door was difficult to open. Lynn had mech. apply grease. It really helped. Cost was N/C! Thanks Lynn for excellent Service for 2002 Honda Oddy front door was difficult to open. Lynn had mech. apply grease. It really helped. Cost was N/C! Thanks You Lynn! Mike Elmhurst, IL More

Lynn is the best! I brought in my 2007 Honda Accord for service. Lynn Zeman from the service department was so helpful in every way from start to finish. Very knowledge I brought in my 2007 Honda Accord for service. Lynn Zeman from the service department was so helpful in every way from start to finish. Very knowledgeable, and one of the nicest people you'll ever meet. Many Thanks Lynn!! More

Awful customer service! I really do not recommend this dealer! If you are not about to leave your money there,but have to repair something under factory warranty,go somewhere I really do not recommend this dealer! If you are not about to leave your money there,but have to repair something under factory warranty,go somewhere else! Because of their awful customer service and attitude,they will NEVER reach 5?! More

lied to me on service cost I went in to Honda on Grand to get a duplicate key for my crv. I was quoted 63.00. After they rang me up I was told it was 138.00. I told the cashier I went in to Honda on Grand to get a duplicate key for my crv. I was quoted 63.00. After they rang me up I was told it was 138.00. I told the cashier Angelica I was quoted 63.00 by Kevin in parts. She said it's not his fault, very snotty and condescending and he is only the parts guy - I told her that's not my fault. No one told me there was an additional service fee involved. She got one of the managers Mike (who I thought was very nice) and he said NO, it's 138.00 due to the labor to reprogram the key. Again, I said - why is that my fault that I was not told about the additional fee? The girl kept saying "that's not our fault" she was really snippy...and nasty. He said he would hang onto the key until I got the rest of the money. I said I shouldn't have to and then he finally offered me 10% off which I accepted but I am really upset. I feel they stole money from me and are a bunch of sleazy jerks. Thank god I didn't buy my car from them in the first place. I will never go back there again. They are crooks. I want my money back. More

Great experience I had an excellent experience at this dealership. Mike explained deficiencies and remedies for my Honda pilot, gave a reasonable estimate and left on I had an excellent experience at this dealership. Mike explained deficiencies and remedies for my Honda pilot, gave a reasonable estimate and left on me to decide. I like people who are not pushy and give space to customers. Staff was very courteous and environment is friendly. With free Wi-Fi and laptops waiting time does not seem long. Based on my experience, Honda on Grand is my choice for my car in all future times. Thank you Mike, More

This Dealership without question is utterly the (poorest) quality Dealer/service establishment to do business with. Upon every visit to Honda on Grand for service, the service reps/managers scrupulously che quality Dealer/service establishment to do business with. Upon every visit to Honda on Grand for service, the service reps/managers scrupulously cheat money out of customers in any way possible. Reps always pressure customers to approve extra parts and labor that is not even needed. The reps refuse to let customers say no. When asked about questionable prices ,the reps repeatedly try to avoid the situation and rudely disengage. The prices of some parts are exageratedly outrageous and the reps themselves know it which is why they try to disengage the conversation when being questioned about the prices. The experience of purchasing a new/used vehicle from Honda on Grand was also a Terrible experience. Rude, lackluster and scrupulous Sales and finance reps/managers made for an unacceptable buying experience. Even the New car dealer switch board operator is extremely poor quality and rude. Honda on Grand has permanently lost the business of this customer. After looking around the internet, clearly it seems the word has already spread to avoid Honda on Grand at all costs. On a scale of 1 - 5 this Dealership's staff rates at a -10. Do NOT purchase a vehicle from this dealership. Do NOT bring any business to this delarship for service. Avoid at all costs. More