Honda On Grand

Outstanding Overall excellent experience with Honda On Grand and Jerry on buying new Honda CRV. Quality of customer service is above par . They made my car buy Overall excellent experience with Honda On Grand and Jerry on buying new Honda CRV. Quality of customer service is above par . They made my car buying experience very pleasant , More

Responsive and a pleasant experience I made my contact through their online services. Their sales person was immediately responsive to my request and gave me a quote within 15 minutes. I made my contact through their online services. Their sales person was immediately responsive to my request and gave me a quote within 15 minutes. More

Will be doing business again someday. Buying a car should always be like this. Nobody likes buying a car, everybody including myself had bad experiences in the past with salesman, while mo Buying a car should always be like this. Nobody likes buying a car, everybody including myself had bad experiences in the past with salesman, while most are just doing their jobs and making a living, some are just eager to manipulate prices and situations. My wife and I dealt with Jesus Esparza who was strait forward, honest, friendly, helpful and just a good guy who knows that he'll sell ten cars verses two being the way he was yesterday. The dealership was a little noisy with music playing that made us wanna put our mouths on an exhaust pipe and start the car, but other than that it was what a car buying experience should be everywhere! Honestly just very happy. I will be returning for any new or used car purchase and will suggest this dealer to friends and family based on yesterday. More

Good experience Negotiating was fair and upfront. Prices didnt change once I was physically at the dealership. I only dealt with my sales person and sales manager. Th Negotiating was fair and upfront. Prices didnt change once I was physically at the dealership. I only dealt with my sales person and sales manager. They were both very informative and not pushy. Ryan was very knowledgeable about all functions of the vehicle. More

terrible customer service I have bought 4 cars from this dealer and WILL NOT go back. I dealt with Danny Estevez and Ray Abdi. They are both jerks. They spoke to my wife disres I have bought 4 cars from this dealer and WILL NOT go back. I dealt with Danny Estevez and Ray Abdi. They are both jerks. They spoke to my wife disrespectfully and me disrespectfully. Instead of decent customer service, I got hostility and rudeness. More

Very humble, make u comfortable with your deal,understanding very humble Make you comfortable with your needs Understandable about your needs Let you test drive the car of your choice Explain all the featur very humble Make you comfortable with your needs Understandable about your needs Let you test drive the car of your choice Explain all the features about the car Try to finish the process asap Good inventory of cars Give you fair amount of money for your trade in More

Beware Had a terrible experience. Over 15 years I've bought 6 cars, never met a finance guy like Mario. Ryan the sales guy was very cordial (though he didn' Had a terrible experience. Over 15 years I've bought 6 cars, never met a finance guy like Mario. Ryan the sales guy was very cordial (though he didn't offer us water/coffee etc). He offered us a good internet price, so we went in to buy today (8/19/2015). And we got Mario for the finance part. This guy had the audacity to ask us to sign financial agreement without telling us zilch of what the deal was. "Hey, can you tell me what I'm signing?" "That's the bank agreement", was his reply. "And at what rate?" "Standard 3.9%". I explained to him that Ryan had told us the finance rate depended on our credit rating, and our rating is way over the top. He didn't bat an eyelid, "What rate are you looking for, I can get you 2.9%". We just walked out the door. This guy will bring this dealership down. More

What car buying should ALWAYS be like Friendly, fast service Fair used car prices Respectful of the value of my trade in Worked to ensure I was completely satisfied and understood the Friendly, fast service Fair used car prices Respectful of the value of my trade in Worked to ensure I was completely satisfied and understood the deal prior to purchasing Employees were patient, calm, and did not pressure me at all Entire process took just a couple hours I had never been to Elmhurst Honda on Grand. I just found a car I liked online and it happened to available. I was so pleasantly surprised by the kindness and respect from the employees from the time I called to ask about the car til the time I pulled off the lot with my new (used) CRV! Car-buying is always daunting, but this is a place that takes most of the pressure away. I would highly recommend this place to anyone looking to NOT be swindled, confused, or irritated when trying to get a car! I will definitely be back! More

very comfortable experience Jerry is very excellent, he helps me buy the Honda Accord with very comfortable experience, with good price, it is a pure internet sale, I get the quo Jerry is very excellent, he helps me buy the Honda Accord with very comfortable experience, with good price, it is a pure internet sale, I get the quote from Jerry on line, then come to the store and buy it in 30 mins after test driving. More

I bought the car I was super happy This delarship had been our family delar which mean this the only delar we love to buy our cars from honda on Grand I would love send family and frien This delarship had been our family delar which mean this the only delar we love to buy our cars from honda on Grand I would love send family and friend More