Honda On Grand

Terrible service. I had paint issue (warranty issue)with my new Odyssey. The front desk person refused to take the Van - "We don't fix body parts". Spent and hour to complain to the manager. Manager heard t my new Odyssey. The front desk person refused to take the Van - "We don't fix body parts". Spent and hour to complain to the manager. Manager heard the complaint and said - "What am I suppose to do?" and he left immediately without waiting for my response. I left. Went to another dealer and got my van fixed under warranty. More

Terrible experience with their service center. Please take your car elsewhere for your service. Went for my 30,000 miles service on my Honda Accord, and had a coupon that if you pay over $500 it saves yo take your car elsewhere for your service. Went for my 30,000 miles service on my Honda Accord, and had a coupon that if you pay over $500 it saves you $50. Not to mention how many phone calls I got during the service that they needed to add so and so for a rise in the initial quote from $355 to $645. So I thought I will just use my savings coupon to save at least the $50 they promised if you pay anywhere over $500. when I showed up later to pick the car up and pay, they were surprized that I had such a coupon. And kept on trying to convince me that they cannot accept the coupon because they already used another savings coupon towards my invoice and they cannot combine coupons. When I asked the service guy (JEFF) to show me in the bill where exactly did they use any savings coupon on my bill he kept on saying it won't show but they are sure they saved me a lot. This was completely bogus, they just didn't want me to get the $50 discount. I told them the coupon is even advertised on their website and how come they dont abide by their promises to customers, and if they advertize then they have to keep their promise. Long story short, they didn't accept THEIR OWN coupon and I paid the total and was completely stunned by how dishonest this dealership is. Please take your money elsewhere and search for another trustworthy place to service your car. More

I bought my Honda Pilot over a year ago from Grand Honda and am writing this review to say that I have no buyer's remorse. The buying experience was very comfortable and I trusted the staff. They wanted t and am writing this review to say that I have no buyer's remorse. The buying experience was very comfortable and I trusted the staff. They wanted to sell me a vehicle by giving my the lowest price possible and the highest trade-in possible. They played no games, unlike Schaumburg Honda. More

I drove in with what I thought was a minor turn signal replacement and after a very reasonable amount of time, I was told that there was a bigger problem with the signal and that I would have to either l replacement and after a very reasonable amount of time, I was told that there was a bigger problem with the signal and that I would have to either leave the car or come back the next day. Since I had other obligations, I chose to come in the next morning... After the car was checked over and the problem found, other service items were checked and found to be needing attention. I have been a regular service customer at another dealership and thought these things would have been tended to over the time I was going to have my car serviced. One of the reasons I pulled into Honda on Grand was because of the rushed service process at the other dealership--not that they didn't take their time with the repairs--but that you always felt that they were trying to get through your service to get to the next person--even down to the cashier.....I never looked forward to taking my car in to be serviced there. I was VERY impressed with the service at Honda on Grand. Your staff definitely make the customer feel like they count. More

Everything about Honda-on-Grand was. The quality of their used car inventory was very high: All the cars were clean and in excellent condition, had good tires, etc… The sales people were friendly and their used car inventory was very high: All the cars were clean and in excellent condition, had good tires, etc… The sales people were friendly and not pushy. We visited on two different occasions with Luther and Sebastian, and both were very nice, attentive, knowledgable, and not pushy in the. This is definitely a contrast to other dealerships we visited while shopping. Most had poor quality cars (dirty interior, bad tires, etc…) and pushy, uninformed sales people. We ended up getting a very good deal (okay, an incredible deal!) on a 2004 Pilot. It was in immaculate condition – top to bottom, inside and out. The only mechanical defect was some tire noise that I noticed on the test drive. They ended up putting on new factory tires once we closed the deal. This car drives like a dream!!! I definitely recommend Honda-on-Grand and Luther in particular. Thanks guys!!! More

They suck. I bought a new Honda Pilot 07 from them. In 2 days I found out that it as a transmission leak. When I took to Honda Lisle, they informed me that all the fluids are low and it doesn't seem anyone days I found out that it as a transmission leak. When I took to Honda Lisle, they informed me that all the fluids are low and it doesn't seem anyone did an inspection on it before the delivery. When I called Grand, the manager was rude and said to bring it in. Calling service told me that they need 3-4 hours to examine it. I went to Honda Lisle service, they did a great job. It turns out there was a need to rubber seal. It is been running great since and no leaks. Grand Honda Suck More

I could not say enough good things about Bob Swanson, my sales associate at Honda on Grand in Elmhurst. It is so rare today to find someone who actually does his job, and does it so well. Bob's prior expe sales associate at Honda on Grand in Elmhurst. It is so rare today to find someone who actually does his job, and does it so well. Bob's prior experience in auto service is a big help in discussing the vehicles. He shoots straight and gave me a fair deal online, right off the bat. He treated me respectfully and did not waste my time. Finance was equally straight forward and efficient. I spent about 15 minutes signing paperwork (I did not finance through them, but gave them a check via Eloan) and the process went very smoothly. Bob was exceptionally thorough with explaining all the features of the CRV. I am happy I decided to buy from Bob. He followed up after the sale to make sure I didn't have any more questions, and said he would call in another 10 days just to make sure I was still pleased. Bob Swanson at Honda on Grand in Elmhurst is highly recommended. More

I am fully convinced that 99% (if not 100%) of the positive reviews for Grand Honda are bogus. They are SO bad, that anyone writing positively about them surely are lackies or the sales and managemen positive reviews for Grand Honda are bogus. They are SO bad, that anyone writing positively about them surely are lackies or the sales and management staff writing about themselves in an attempt to balance all of the genuine, negative stuff you're reading about here (and elsewhere). Buyer BEWARE. This organization is the epitome of all of the horrible things you've heard about car dealers and salesmen. Avoid them at all costs! More

Good Service overall, especially from Sam. Pricing was Good Service overall, especially from Sam. Pricing was handled via emails(Internet pricing) so they did not have room to go back. It was fairly eas Good Service overall, especially from Sam. Pricing was handled via emails(Internet pricing) so they did not have room to go back. It was fairly easy to get the deal done. Finance manager tho tried to sneak some BS warranty stuff without giving me much details. Caught it and kicked it out of the deal. Overall good service, but did not have to interact with the big bosses etc...since the deal was already 90% done via the internet... Hope this helps... More

This was the only dealer we visited. They were nice but, when we wanted to go outside to talk, our salesman said he'd go and leave us to talk at his desk. We wanted to go home and think about it but, felt when we wanted to go outside to talk, our salesman said he'd go and leave us to talk at his desk. We wanted to go home and think about it but, felt pressured to stay and make a deal. We bought our Accord SE at a good price (not the best price). I feel we could have done better at another dealer. We were told other dealers couldn't beat their price. I've done some research and people have gotten much better deals. Don't make our mistake if you want to think about it get out before it's too late. They say they are a soft sell dealership. I don't know about that. Our plan was to get their best price and then go to the next dealership and see what their best price was..., until we were sure we had found the best price. If we didn't have a couple Internet quotes with us, we would not have been able to negotiate a decent price. More