Honda On Grand

Disappointed. Took car in and it took several hours for diagnosis. They did note headlamp replacement still under warranty and needed to set appointment to repla Took car in and it took several hours for diagnosis. They did note headlamp replacement still under warranty and needed to set appointment to replace cat converter and would complete both. I was given an 8:30 am appointment. However, when dropping off the car, I was told the mechanic doesn't arrive until 9:30 that morning. After several hours, I texted for an update. The response took a long time and was written exactly as follows: "Unfortunately, we received the wrong converter. The correct part is on backorder with no ETA. So today I was only able to completed your recall, and headlamp replacement." It seems that the backorder, if ordering the correct part, should have been noted at time of order. I appreciate the recall headlamp replacement, but feel I wasted two days and the problem isn't fixed. I was told just to see the cashier (no charge, as car wasn't fixed), but there was no conversation or direction as to what to do next...just the text. Now I have to find this part elsewhere as it appears Honda has no near-term solution or recommendation. I have been researching new cars to make a purchase in the next few months. I previously purchased this car and a CRV from this dealership and was happy with the reliability of both cars. However, I now have reservations on purchasing another Honda. More

Fast, friendly, efficient - James got me checked in and handled everything perfectly for us. Appreciate the online notifications for service and payment. Great system and support you have. handled everything perfectly for us. Appreciate the online notifications for service and payment. Great system and support you have. More

It was fast and efficient. I'm very happy with Honda on Grand. Thank you! I'm very happy with Honda on Grand. Thank you! More

I had an amazing experience from beginning to end, Fredy was cordial and kept me on the loop the entire time. No pressure at any time and I was on my way in a timely manner. Thank you team Honda on Grand! was cordial and kept me on the loop the entire time. No pressure at any time and I was on my way in a timely manner. Thank you team Honda on Grand! More

Everyone was kind patient and helpful! They were able to answer any questions I had and were honest during the whole process. They were able to answer any questions I had and were honest during the whole process. More

The service was very quick and efficient. The shuttle that was provided was very quick and accommodating! The shuttle that was provided was very quick and accommodating! More

Service was quick but had to ask for vehicle inspection report to be emailed to me report to be emailed to me More

I love honda on grand. They take great care of their customers in the service department. I never feel pressured to make repairs on the spot like at other service places. They take great care of their customers in the service department. I never feel pressured to make repairs on the spot like at other service places. More

Everything went fine, Jacob was pretty attentive and supported with every question, no issues at all. supported with every question, no issues at all. More

I've been bringing my car for service Honda on Grand since I purchased my car in 2018 because the are professional, quick, trustworthy. since I purchased my car in 2018 because the are professional, quick, trustworthy. More