Honda On Grand

First time at this dealership. I requested a shuttle during online booking, shuttle not offered at check in. I arrived at 5pm, scheduled appointment time. I watched as my car I requested a shuttle during online booking, shuttle not offered at check in. I arrived at 5pm, scheduled appointment time. I watched as my car was completed and relocated to the parking lot (>30 minutes). Finally at 6:14pm I texted for an update, knowing it closes at 6:30pm. Watched the worker scrambled as he received my text. Probably realizing at that moment he forgot about my car/ not notifying me when it was done earlier. Asked him why it took so long to tell me it was done. He said paperwork. Funny part was that I watched him do the paperwork after I texted requesting an update. Prior to that he was walking around. Paperwork was printed with a timestamp of 6:14. I did not like the fact no shuttle was offered when that was an option during online scheduling. It was listed on the paperwork he handed to me. In addition, I did not appreciate having to sit in the waiting room because they forgot to notify me when it was completed. Hoping this doesn’t occur when I come back for the 3 other oil changes I pre-paid for. More

My advisor, Ivan, was very good. He kept me updated with the progress and was looking out for my best interest! Great job He kept me updated with the progress and was looking out for my best interest! Great job More

Appointment time was spot on. No waiting longer then expected. Service person was informative and friendly. No waiting longer then expected. Service person was informative and friendly. More

The people at Honda on grand were very patient and helpful when assisting me, especially Freddy Torres! helpful when assisting me, especially Freddy Torres! More

Poor service. Untrustworthy. Disorganized. Paid $625 to fix an issue, got car back and same issue next day. Cost another $150 to fix. Not convinced first fix Untrustworthy. Disorganized. Paid $625 to fix an issue, got car back and same issue next day. Cost another $150 to fix. Not convinced first fix was even needed Multiple times they tried to get me to add 1-3k worth of additional services that were not needed (confirmed by outside mechanic) - different list each time - and items listed first time not on list next time even though nothing done. More

Danny always goes above and beyond for us! We have leased 9 cars from Honda On Grand and they have always made it so easy. This is why we keep going back to Danny. We have leased 9 cars from Honda On Grand and they have always made it so easy. This is why we keep going back to Danny. More

a service agent was very kind and explained everything clearly. The showroom at the dealer was very neat and pleasant. clearly. The showroom at the dealer was very neat and pleasant. More

Kyle was so wonderful! Kind, patience and understanding. He provided the best service and was very knowledgeable! 10/10 would recommend him to anyone and will be back in th Kind, patience and understanding. He provided the best service and was very knowledgeable! 10/10 would recommend him to anyone and will be back in the future! More

We have purchased several vehicles from Honda on Grand. Kyle has been a godsend to us. Very knowledgeable and helpful. Explains everything and gives us the best deal possible. Kyle has been a godsend to us. Very knowledgeable and helpful. Explains everything and gives us the best deal possible. More

been buying cars from grand honda since last 15 yrs. for me and family and always had a great experience. for me and family and always had a great experience. More