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Honda Of Middleburg Heights - Service Center
Middleburg Heights, OH
143 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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143 Reviews of Honda Of Middleburg Heights - Service Center
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April 21, 2020
Excellent Service My experience was not only excellent, it went above and beyond. My service adviser was very welcoming and friendly, and showed great customer service. My experience was not only excellent, it went above and beyond. My service adviser was very welcoming and friendly, and showed great customer service. Not only was he very knowledgeable, he was detailed and honest when it came to telling me what service I needed on my vehicle. I will definitely be coming back to Sunnyside Honda for any future service needs. More
by Steve
Employees Worked With
Dave Richmond
April 01, 2020
service prompt service, easy to schedule service online, friendly staff, Marla stopped and chatted asked how I was doing and brought me a bottle of water prompt service, easy to schedule service online, friendly staff, Marla stopped and chatted asked how I was doing and brought me a bottle of water More
by vsforester1
Employees Worked With
Marla Franklin
March 21, 2020
Wonderful experience! Our service advisor is always very courteous, friendly, knowledgeable and helpful. We always have a great experience at Sunnyside Honda. The car was Our service advisor is always very courteous, friendly, knowledgeable and helpful. We always have a great experience at Sunnyside Honda. The car was ready sooner than expected also. We just can't say enough about our visit! More
by phillyj
Employees Worked With
John Litke, Amy Backstrom
January 20, 2020
Laura Flick was a wonderful service representative. She was knowledgeable, courteous, and very helpful! She talked me through the entire process which was great! Great job! was knowledgeable, courteous, and very helpful! She talked me through the entire process which was great! Great job! More
by uherjo
Employees Worked With
Laura Flick
December 31, 2019
Very good service. Friendly and helpful service ,clean and comfortable waiting area while servicing your vehicle. Highly recommend the service department. And purchasing a vehicle, I was impressed by hi and comfortable waiting area while servicing your vehicle. Highly recommend the service department. And purchasing a vehicle, I was impressed by highly professional and helpful staff. More
by Magneam214
Employees Worked With
November 26, 2019
My Go-To Place for Service Easy and convenient to schedule service appointments with lots of options for time slots, competitive pricing of services and parts, and friendly and Easy and convenient to schedule service appointments with lots of options for time slots, competitive pricing of services and parts, and friendly and knowledgeable staff. More
by JLink
Employees Worked With
Amy Backstrom, Brian Groza Jović, Laura Flick
October 05, 2019
I would give a zero rating after todays experience. Got an appointment for oil change and have been waiting for 2.5 hours and no one came to inform me on the status. When I checked they informed me some cl an appointment for oil change and have been waiting for 2.5 hours and no one came to inform me on the status. When I checked they informed me some cleanup needed on the calipers that need 1 more hour of service time. When asked about the delay the staff is not even apologetic about the wait time. Better off at other dealerships than these lazy guys.. Anand More
by Anand
Employees Worked With
Joe Fox
September 17, 2019
Poor Service I took my car in for service after it was towed because it was locked in fail safe mode, 4 low. I told them to check the spark plugs because the car w I took my car in for service after it was towed because it was locked in fail safe mode, 4 low. I told them to check the spark plugs because the car was missing and hesitating, even after it was towed. They plugged it into the diagnostic and test drove it and said there was nothing wrong and nothing to fix. They sent me on my way. They told me I had to wait until it broke down again, and have it towed again before they could identify the problem. They didn't even offer to let me drive it with a technician in the vehicle so I could point out the issue I was having. I have been driving this vehicle for 7 years. I know when it is not running properly. They did not listen to me. The service rep, Amy, got real smart mouth and ugly with me. More
by Michelle
July 26, 2019
Fast, informative and very professional Service department was fast, informative and very professional. I recommend Sunnyside to friends and relatives. I will definitely continue to have all Service department was fast, informative and very professional. I recommend Sunnyside to friends and relatives. I will definitely continue to have all service performed at Sunnyside Honda. More
by Jazhands
Employees Worked With
I am not good with names, Marla Franklin, Joe Fox
July 08, 2019
Service Department I would suggest you use another dealership for maintenance on your vehicle, at Sunnyside they like to overcharge, they offer a free wash but rarely de I would suggest you use another dealership for maintenance on your vehicle, at Sunnyside they like to overcharge, they offer a free wash but rarely deliver it, the service department staff in condescending: I drought the civic in because the tire pressure light kept coming on the woman at the service counter said “you brought your car up here for tire pressure c’mon” hey after two more visits they finally realized I had a nail in the tire wow they are quick for morons anyway. More
by The Truth
Employees Worked With
Other Employees :
Eric Wetherwax, Matt Stolarski, Terry Maxson, Dave Richmond
