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Honda Of Middleburg Heights - Service Center

Middleburg Heights, OH

4.8
138 Reviews

138 Reviews of Honda Of Middleburg Heights - Service Center

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June 14, 2024

very courteous and very organized. My appointment was at 10 - they took my car to the service area immediately. I was offered coffee or tea and pastries. My car was finished at 11. v More

by utot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Haag
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Honda Of Middleburg Heights responded

Thank you for sharing your experience! We're glad to hear that our team at Honda of Middleburg Heights provided timely and courteous service. We appreciate your support and look forward to serving you again!

June 09, 2024

My husband Waited an hour and a half for his oil change because someone messed up which car was next and then you sent me a picture and report on someone else’s car claiming it was my car. What if he fiasc More

by charlottejanekoch
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brad Haag
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Honda Of Middleburg Heights responded

Charlotte, I apologize for the mix-up and long wait your husband experienced. This is not the level of service we aim to provide, and I'd like to make things right. Please reach out so we can address this directly. Thank you, Brad Haag - Service Manager

Jun 10, 2024 -

charlottejanekoch responded

Truly the wait was one thing but the fact that you sent me a report on the car you took ahead of mine was the icing on the cake...it was then when you called my husband and argued that it was our car and our car had not even been worked on. When you make an appointment you expect that there might be a slight delay....no task can be completed on time every lsingle day with every car, but you don't expect and hour delay and then someone telling you the car they just worked on is your car when it clearly wasn't! must have been a tangled mix up ! I understand we are all human and we do make mistakes! At that point someone might have said "sorry you have to extend the wait? are you able to do that or should we reschedule? would a loaner help you could go get lunch? I'm not sure you can make that up my husband's lost time hanging around the repair center! He actually wanted to look at used or new civics and that is no longer possible at the repair center

Jun 10, 2024 -

charlottejanekoch responded

Please read the above response, Thank you for at least acknowledging the mistake

June 08, 2024

Very friendly staff. Comfortable waiting area. Good information provided. Nice new service center. Adequate waiting time More

by Getncoffee6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Haag
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Honda Of Middleburg Heights responded

Thank you for the positive feedback! We're glad to hear that our friendly staff and comfortable waiting area made your visit pleasant at Honda of Middleburg Heights. We appreciate your support!

May 11, 2024

Was greeted at my car when I pulled in. This was a new service building and I was not sure where to go. Reviewed the work order and sat down to wait for my car to be done. All went well. More

by DAFM
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nathalia
Jun 10, 2024 -

Honda Of Middleburg Heights responded

We're glad to know that you had a smooth experience at our new service building here at Honda of Middleburg Heights. We appreciate your feedback on the survey, we'll look into it and make necessary improvements. Thanks for taking time out to review us!

May 08, 2024

Brought my 2021 Honda Ridgeline in was having issues with the back up camera the alarm horn going off. Took several trips but they were very persistent and seems like the problem has been solved. Thanks to More

by carlo c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
May 08, 2024 -

Honda Of Middleburg Heights responded

We're glad to know that Dave and our service team at Honda of Middleburg Heights were able to resolve the issues with your 2021 Honda Ridgeline. Thank you for acknowledging their persistence! Safe travels ahead!

April 28, 2024

Pleasant and professional Service Rep…Routine maintenance performed in a timely manner and at a fair price. Will be back in 5K miles. More

by rsermak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Haag
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Rep David
Apr 29, 2024 -

Honda Of Middleburg Heights responded

We're glad to know you had a pleasant and professional experience with our service team at Honda of Middleburg Heights. We are looking forward to seeing you again for your next maintenance visit! Safe travels until then.

April 25, 2024

Easy to work with- had my oil changed today and spoke to sales members about my upcoming lease ending. More

by kesslerkg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah
Apr 26, 2024 -

Honda Of Middleburg Heights responded

We're glad to know you had a smooth experience with your oil change and lease discussion at Honda of Middleburg Heights. We look forward to assisting you further as your lease comes to an end!

April 17, 2024

My associate was very friendly and helpful. The “team” was very efficient. The new building is clean and comfortable. More

by Katemom05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not, sure, of, her, name
Apr 17, 2024 -

Honda Of Middleburg Heights responded

We're glad to know you found our team efficient and the environment comfortable at Honda of Middleburg Heights. Thank you for sharing your positive experience with us!

April 11, 2024

Very helpful and courteous made you feel very welcome service Bradley was very nice explain problem so I understood More

by jovannatiffe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Haag
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Honda Of Middleburg Heights responded

We're glad to know that Bradley and our team at Honda of Middleburg Heights were able to provide you with a welcoming and informative service experience. Thanks for the positive feedback!

March 29, 2024

Very friendly. Service was performed extremely quickly. Returned here from another dealership and was very glad I did. More

by stixkix1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Haag
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Honda Of Middleburg Heights responded

We're glad to know you had a positive experience at Honda of Middleburg Heights! It's great our team could get you back on the road in no time - thanks for choosing us above the rest!

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