Honda Of Middleburg Heights - Service Center

Brought my 2007 Honda Odyssey to Sunnyside Honda for service on Wednesday, March 6th, 2013. The vehicle was in the Service Garage. A valet parking attendant got inside & started backing up. As he was ne service on Wednesday, March 6th, 2013. The vehicle was in the Service Garage. A valet parking attendant got inside & started backing up. As he was nearing the overhead garage door in the back, the latter started going down rapidly. My Service Adviser, Ralph Harding, screamed: "Go forward!!! Go forward!!!" The valet parking attendant switched the gear & took the vehicle forward barely avoiding the overhead garage door by a foot. Then, he took my vehicle to the Service Area. About 10 minutes later, my Service Adviser, Ralph Harding, came to me with a prior damage sheet with several tick marks on it. "Ok," he said, "here we have some minor scratches & here - a very minor dent on the Front Bumper." "How minor," asked I. "Oh, very minor," the Service Adviser responded. About 2 (two) hours later, the vehicle was ready. I paid them for service & walked out of the Service Garage. My vehicle was parked next to it. I looked at the Front Bumper & discovered a HUGE dent on the right-hand side thereof. I got back to the Service Adviser & pointed out the damage caused to my vehicle during service. The Service Adviser denied everything. Said the damage was there when I brought the vehicle to them. Immediately, I called both GEICO & the police. A Middleburg Heights police officer arrived & examined the vehicle. Since Sunnyside Honda did not have any security cameras inside & the ones outside, according to him, were all fake there was no way of proving what happened & whose fault it was. An Assistant Service Manager came to me with a very old prior damage sheet from the year 2012 & showed me a tick mark on it saying there was a dent on my front bumper about a year ago, which was a lie. GEICO took detailed pictures of my vehicle 2 (two) weeks prior to this incident & their picture PROVE that there was NO dent on my Front Bumper whatsoever. Besides, the new tick mark was made BY A DIFFERENT HAND & with a DIFFERENT PEN. They DOCTORED it. I took my vehicle to a GEICO adjuster the following day & the damage was repaired. I ended up paying my $500.00 deductible. Now the GEICO Recovery Department is going after these DISHONEST people, in an attempt of recover compensation for the damage they caused. FROM NOW ON, I WILL STAY AWAY FROM SUNNYSIDE HONDA!!! More

If there's a problem with anything at this dealership, you're probably talking to a "new guy". See Steve. He talks sense, can make a decision and will certainly treat a customer fairly. xxxxxxto Sunnysid you're probably talking to a "new guy". See Steve. He talks sense, can make a decision and will certainly treat a customer fairly. xxxxxxto Sunnyside for this guy! More

Had 30K service performed on car, tires were rotated, left rear tire loose. Called service manage, owner, and general manager - left calls and emails - no reply - customer for over 2 years. NO CUSTOMER left rear tire loose. Called service manage, owner, and general manager - left calls and emails - no reply - customer for over 2 years. NO CUSTOMER SERVICE More

bought the car with 16K miles 7 months ago, at 19K the rear rotors and brakes already need completely replaced but the front are perfect, want me to pay $390+tax just for rear repairs!?!? rear rotors and brakes already need completely replaced but the front are perfect, want me to pay $390+tax just for rear repairs!?!? More

Ok, I had my 2006 Honda Civic was throwing a CEL code P2185, P2183, P0111. I searched on line and found it was a common problem. Honda even issued a TSB for it, I take it to the dealer and tell them what P2185, P2183, P0111. I searched on line and found it was a common problem. Honda even issued a TSB for it, I take it to the dealer and tell them what is wrong and what I wanted replaced the ECT 2 on bottom of the radiator, I even pulled the plug and looked at it before taking it in and knew a pin corroded and broke causing the problem. Before they performed the work they told me they would have to charged me 109 to dignosis it when I told them what was wrong. He eventually said he would work with me on it if it turned out to be what I said. Turned out the problem was exactly as I described. When I went to pay there was still the 109 charge and I said you said you would work with me. He said that I built the discount into the price I charged you. I doubt it very shaddy in my opinion. He said I was luckiy they didnt have to replace whole harness back to the fire wall and charge 1500 for it. When I got home I look at the plug and it wasn't corroded but they chopped it off anyway. They told me the $347 fix was a temp fix and that it wasn't guarnteed. I will not be taking my 2 Honda's for service there ever again. Beware of this service department. Almost $350 to replace a $37 sensor in my opinion is a rip off. More