Honda Of Annapolis

The actual sale of my new vehicle went fine. No issues. However, the titling and transfer of tags has been a nightmare. For a little context, today is 44 days after my purchase of a new vehicle No issues. However, the titling and transfer of tags has been a nightmare. For a little context, today is 44 days after my purchase of a new vehicle. Initially the dealership said they could transfer my tags since they are Maryland. However, that is not the case as my tags are Disabled Veteran and have no expiration. It took them two weeks to figure this out. On August 7th, I was told to go to the MVA myself. I did so, but was told by the MVA that the dealership had not processed the title. When I called the dealership on Sept 3, I spoke with Steve Chase, the general manager, who first informed me that I had not sent them my lien release on my trade in. I called back and he said that they found it and that my new vehicle title was process now. Today, Sept 17th, I yet again went to the MVA to transfer my tags. I was told again that the dealership had not processed the title. When I called them, Brian told me that the MVA would send me the title and then I would have to go into the MVA to transfer the tags. I told him that is not how it works. While I stayed on the phone, Brian went to check with the office to see if there was something about my title. He returned and said that they found my title paperwork and were processing it to the MVA. However, after 45 minutes the MVA still had nothing. Upon leaving the MVA, Steve Chase, the general manager called me to apologize for taking so long. He said that the one lady that processes titles has been swamped. He then told me that she will process it now. At this point, I lost my cool. I asked him if I could speak to someone else. He said that the only person above him is the owner of the dealership and he does not accept calls from customers. I asked him if Honda cared about how they treated customers. His response was that corporate did not get involved with franchise issues. Then he said that I had mentioned before that if they couldn’t get it together, I would bring the vehicle back and park it on their lot. (I did say that). He said that is not how it works since I purchased the vehicle legally. He continuously spoke over what I had to say and was very condescending. Very disrespectful from a fellow Veteran. I forgot to mention that since the vehicle I traded in had my original license plates, and my insurance company reported to the MVA that my vehicle no longer had insurance, I have a fine of $200. More

Try not to go to this dealer if possible but needed wiper blades for my van and daughters truck, one blade for the van and one for the trick were wrong. Had to drive back to Annapolis from Shady Side, 45 min blades for my van and daughters truck, one blade for the van and one for the trick were wrong. Had to drive back to Annapolis from Shady Side, 45 min. each way. Not happy for the last time. Will go to Bowie, Annapolis does not have good service department or parts. More

My Salesman Marcus Humes is one of the best salesman in all of Annapolis regardless of Dealership! Marcus contacted me, made the appointment on Monday and he had my White Accord Sport L Hybrid ready to go all of Annapolis regardless of Dealership! Marcus contacted me, made the appointment on Monday and he had my White Accord Sport L Hybrid ready to go the next day! Marcus was very honest and up front about having to do the process when it came to selling the vehicle and I had to work that night so I tried to rush him along but he was calm and cool. The test drive went very well and I was shocked at how fast and quiet the Accord drove on the highway! I then met Steve Chase and we continued to negotiate the price of the car. This is what must be done on both sides, you should never go into a dealership to try to steal a vehicle, meet in the middle so that both parties win! I then went into the finance department and I initially tried to play cheap like most of us car buyers do and I ended up buying the most comprehensive warranty that I ever bought in my car buying history. But I will tell you this, I have nothing to worry about regarding any part of that car for the next 12 years and 110K miles! I then met the Dealership Owner who tied it all up and made me feel like family. I was so impressed with that experience that I would return that same week on Friday and buy another car for my Son from the Honda of Annapolis dealership with only one mile on it. I will write another review on how that buying experience went. More

The service department SUCKS! !! My brand new Pilot was sold to me with a bad battery. I live in western New York and my wife and I were taking the Pilot for our first road trip. L !! My brand new Pilot was sold to me with a bad battery. I live in western New York and my wife and I were taking the Pilot for our first road trip. Luckily the battery died at our Maryland destination and not along the way. The staff at Annapolis Honda that I dealt with had NO sense of urgency and absolutely not a bit of compassion for a stranded out of state new Pilot owner. I felt like since the car was not purchased at that dealership, they didn't care how things went with my transaction. I have nothing good to say except it finally got fixed. During the process it left me with a lot of anguish and frustration. More

Today I went to the dealer with offer down payment ready to buy the car the sales gentleman very nice explaining everything about the car I take the car for test drive but wen he went to the manager cam bac to buy the car the sales gentleman very nice explaining everything about the car I take the car for test drive but wen he went to the manager cam back with 8 thousands + dollars in charges so they no respect my offer I get on line I left very disappointed this never happen before on other dilers i purchase car the price on line is what you pay More

Bought my Honda Pilot from Honda of Annapolis in 2014. Have been taking it there for service since then. Always received a 10% discount on major work until a few weeks ago. My regular service representa Have been taking it there for service since then. Always received a 10% discount on major work until a few weeks ago. My regular service representative, Michael, was not there when I took my vehicle in for service. It was just over $1,000 and I wasn’t given a 10% discount. At checkout, another service rep reviewed the bill and ended by saying, “….and with the discount, the bill comes to $x,xxx.xx.” I paid the bill without looking at the bill total. When I got into the car I checked the bill and noticed that the discount had not been deducted. I went back in to see about the discount, I was told that I couldn’t get a discount because I hadn’t asked for one beforehand. The service manager, David Tennant, got involved and became very unprofessional. I wrote a complaint to Honda Corporate and was told that because HOA is an independent dealership, I would need to complain to,the, directly. I’d did complain in writing and was told that I would received an email response from an Administrator. It has been 9 days without a response. I didn’t expect a response at this point. I will no longer be giving my business to Honda of Annapolis. More

Please be careful! We took our car here for routine maintenance and we now have a nightmare. They returned our car back to us not once but TWICE in a condition that was unsafe to drive. The first ti maintenance and we now have a nightmare. They returned our car back to us not once but TWICE in a condition that was unsafe to drive. The first time my wife went to drive it home and could not accelerate when she pulled out. So dangerous! She could have been in an accident. We returned the car immediately and they gave it back to us stating it was a software issue. Again, we tried to leave the lot and the car would not accelerate and making noises. This time we couldn't even get out of the parking spot. They gave us a rental as they were closing and called us in the morning claiming the tech filled the transmission fluid over 2 quarts low. Based on the noises and performance, I'm skeptical there was any fluid at all. We are now concerned they have done damage to the transmission by allowing it to be driven with low fluid. We brought our concerns to the manager but they have offered nothing to fix their mistake other than saying no damage was done, expecting us to take their word for it and quoting us the factory warranty. They responded to our requests for an extended warranty on their work or to cover costs of an independent inspection by letting us know that they will no longer cover the rental and that we needed to pick up the car. So, we are now without a car since we had to return the rental and have had to pay to have our car towed off their lot so it can be inspected by a transmission specialist. Our kids ride in this car and we don't want to take any chances trusting them... they have already returned an unsafe car to us twice - we won't take a third chance on them. I guess it's on us for our bad luck choosing to take our car to this shop. I strongly recommend choosing another shop. Mistakes happen and maybe a tech was having a bad day. But to return a car in a dangerous condition to us twice, possibly causing permanent damage and then refusing to rectify in any way is totally unacceptable. More

Went to buy a used car and offered me with a ridicules rate even with good credits and finance guy and sales manager were very rude and uncooperative. The sales manager didn’t even want to hear what I hav rate even with good credits and finance guy and sales manager were very rude and uncooperative. The sales manager didn’t even want to hear what I have to say he just brushed off my complaint on the finance person and left In the middle of the conversation. i don’t recommend this dealership at all. My experience was horrible it’s as if they didn’t want to sell me the car. More

On a rainy Christmas eve, as everyone was eager to get home, I begged the parts technician to remain open so I might pick up floor mats for a 2015 Honda CRV. Driving from Easton, and across the bridge, I home, I begged the parts technician to remain open so I might pick up floor mats for a 2015 Honda CRV. Driving from Easton, and across the bridge, I knew I would be a little beyond the 4PM scheduled closing. At 4PM I called again, less than 10 minutes away. He again agreed to wait. The mats were the highlight of Christmas, as no other dealer nor outlet had them. Thank You so very much for your help and customer service (invoice #41159) More

Five weeks ago my wife and I sold our minivan to them. Today we had to show up to request payment because of their lack of follow through to make sure we received payment in a timely manner after we were Today we had to show up to request payment because of their lack of follow through to make sure we received payment in a timely manner after we were told we’d have payment in 10 days. My wife had been the one communicating with him about our payment so after she confronted the manager Steve about his lack of follow ups and communication concerning our payment one of his associates decided to follow my wife out of the dealership yelling and screaming that we don’t tell them how to do their business and demanding we leave. I was in the car with our kids and had to get out to stop him from following my wife out of the dealership. After I told him to stop yelling at my wife and to back up this associate attempted to egg me on saying “you’re not gonna do anything”. He was right. I am a man of peace but I was not going let him continue to yell at my wife and follow her out of the dealership in such an ugly and aggressive manner. Our simple request was a courtesy car wash or oil change to make up for the delay but they refused. Clearly someone should teach them how to do business because this is not how you treat customers. We will be in the market for a new car early next year and we will certainly not be going to Honda of Annapolis. I strongly encourage you to look elsewhere for a Honda. They are rude, discourteous, and disrespectful dealers who attempt to bully and threaten their customers. Needless to say they are very unprofessional. Please go elsewhere. More