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Honda North - Service Center

Danvers, MA

4.7
826 Reviews

826 Reviews of Honda North - Service Center

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December 06, 2013

From the making my appointment to checking in with my service advisor everything was easy.. My car was ready at the time I was told and I was in and out in no time. Thank you for the great service Vic, More

by cohack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic
Dec 06, 2013 -

Honda North responded

Hi Cohack, Thank you for taking the time to share your recent experience at Honda North on DealerRater. Since customer service is our number one priority, we are thrilled to hear that you had a wonderful experience with Vic and the rest of our service technician team. Thank you for choosing Honda North! We look forward to seeing you at your next scheduled service visit. Honda North Danvers, MA

December 06, 2013

This was a very friendly and informative visit. I just got a 25000 oil change on my 2010 Honda CRV. It was a short visit, just enough time for cup of coffe. More

by FCatino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not remember
Dec 06, 2013 -

Honda North responded

Dear FCatino, Thank you for your positive review on DealerRater regarding your recent service appointment at Honda North. We appreciate you choosing our dealership. As an employee owned company, customer service is always our number one priority. If there is anything else that you need, please don’t hesitate to call Steve Bouchie, Honda North’s Service Manager, at 978-539-5039. Thanks again for your nice comments and for choosing Honda North. We look forward to seeing you again soon. Have a wonderful holiday season. Honda North Danvers, MA

December 05, 2013

My service experience was very good. Vic Gillespie kept My service experience was very good. Vic Gillespie kept me informed and my car was repaired in punctual manner. Very happy with my service experien More

by cvburd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic Gillespie
Dec 05, 2013 -

Honda North responded

Dear Cvburd, Thank you for your nice note on DealerRater about your recent service visit to Honda North. As an employee owned company, customer service is very important to us. We’re glad to hear that Vic answered all of your questions, and our service tech team was able to get you back on the road so quickly. Thanks again for your kind words and business – we appreciate it. We look forward to seeing again at your next service appointment. Honda North Danvers, MA

December 04, 2013

Honda North is just a great place to buy and service your car, and the people who work there are always ready to help you in any way they can to make your vist a great experience. Phil Folse More

by Philfolse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic and Mike
Dec 04, 2013 -

Honda North responded

Hi Phil, Thank you so much for your kind words and review of Honda North. We are glad to hear that you continue to enjoy working with our sales and service teams at the dealership with each visit. As an employee owned company, our knowledgeable staff value you and want to serve you with a positive and pleasant experience at all times. Thank you for choosing Honda North! Honda North Danvers, MA

December 01, 2013

This service gets all 5's because of Kyle's responsiveness, friendliness, because of the quality of the diagnoses and the work, and because of the overall experience (clean, inviting facilities More

by fluby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Quinn
Dec 02, 2013 -

Honda North responded

Dear Fluby, Thank you for your positive comments on DealerRater about your recent service appointment at Honda North. We sincerely appreciate your feedback. At our dealership, our number one goal is always our customer service. We’re glad to hear that Kyle was both friendly and responsive to all of your questions. As always, please don’t hesitate to call Kyle or Honda North’s Service Manager, Steve Bouchie, at 978-539-5039, if there is anything else that you need with your car. Thanks again for your kind words. We look forward to seeing you again at your next scheduled service. Honda North Danvers, MA

November 30, 2013

Kyle Quinn is the ultimate classy knowledgeable service man. He always greets us professionally and goes out of his way to be helpful. Kyle is a major reason we return to Honda North for service of our cur More

by jclburt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle quinn
Dec 02, 2013 -

Honda North responded

Dear Jclburt, Thank you for your satisfactory review of Honda North about your recent service appointment. That was nice of you to send us your comments. At our dealership, our goal is to ensure that the customer experience is positive. We’re very happy to hear that Kyle was helpful and answered all of your questions. Please don’t hesitate to call Kyle or Steve Bouchie, Honda North’s Service Manager at 978-539-5039, if there is anything else that you need with your vehicle. Thanks again for your feedback and continuing to choose Honda North. We look forward to seeing you again soon. Honda North Danvers, MA

November 30, 2013

I went in for a 100,000 mile tune up, and they told me that they didn't know what I meant by a tune up. They kept redirecting me to B or I level services. I paid for a series I service, which included che More

by kkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Vic Gillespie
November 24, 2013

I was met by service advisor upon my arrival at the appointment time and my service time was started; no waiting at all. my reason for visit was already listed in computer, from my previous visit, when More

by jhcorb55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Torres, Serv. Advisor
Nov 26, 2013 -

Honda North responded

Dear Jhcorb55, Thank you for your kind words about your service appointment at Honda North. That was nice of you to take the time to send us your feedback on DealerRater. At our store, customer service is always our number one priority. We’re glad to hear that our service team was able to get you back on the road so quickly. If there is anything else that you need with your car, please don’t hesitate to contact Steve Bouchie, Honda North’s Service Manager, at 978-539-5039. Thanks again for your comments and choosing Honda North. We appreciate your business and look forward to seeing you again soon. Honda North Danvers, MA

November 23, 2013

I was the first person to bring in the 2004 Odyssey for a recall for potential airbag problems. The dealer had one kit to be used since I was the first customer bring the car in for this service. Excellent s More

by elhopper
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim, O'Keefe
Nov 26, 2013 -

Honda North responded

Dear Elhopper, Thank you for your nice comments on DealerRater about your service visit to Honda North. As an employee owned company, customer service is always our number one priority. We’re happy to hear that we were able to get you and your Honda Odyssey back on the road so quickly. If there is anything else that you need with your Odyssey, please don’t hesitate to contact Steve Bouchie, Honda North’s Service Manager, at 978-539-5039 at any time. Thanks again for your kind words and choosing Honda North. We appreciate your business and look forward to seeing you again at your next appointment. Honda North Danvers, MA

November 23, 2013

The initial contact person was not as personable as the others. He spoke too quickly and I waited longer than had anticipated with no explanation. I also feel that I if a service person adjusts the drive More

by amcocci
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
kyle quinn
Nov 26, 2013 -

Honda North responded

Dear Amcocci, Thank you for your review on DealerRater about Honda North. We appreciate your comments and feedback. At our dealership, customer service is always our number one priority. When you get a free moment, we’d like to speak with you further about your recent service appointment. Please contact Steve Bouchie, Honda North’s Service Manager, at 978-539-5039. Thanks again for your comments. We look forward to speaking with you soon. Honda North Danvers, MA

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