826 Reviews of Honda North - Service Center
Hi, customer service was great..loved the free cup of coffee. Not to be too picky but the vacuum of my car was extremely superficial. My car was empty inside so for an extra few minutes could have been d coffee. Not to be too picky but the vacuum of my car was extremely superficial. My car was empty inside so for an extra few minutes could have been done better really easily. I realize it is free but if you are going to give a service, then give a decent one. More
The rep that made our appointment by phone, service tech that provided findings and rep at check out were all very pleasant and helpful. Prices for service seem reasonable. We especially appreciated the e that provided findings and rep at check out were all very pleasant and helpful. Prices for service seem reasonable. We especially appreciated the email with details and costs so we could review and decide which services we wanted completed. As always, we are very pleased with Honda North! More
This was only an oil change express service that follows a major service several months ago. The cxompletion time was about one-half the estimated time. a major service several months ago. The cxompletion time was about one-half the estimated time. More
I received an advisory notice from Honda about a peeling and cracking paint issue which included my car. I called to get info on what was going to be done. Got in for the pictures to be taken the same day and cracking paint issue which included my car. I called to get info on what was going to be done. Got in for the pictures to be taken the same day and the service was scheduled for two weeks. Since Honda North does not have a body shop (I don't think many dealers do but I could be wrong) the car was taken to Auto Body Clinic. I have used this body shop before and feel they do excellent work and was confident my car would be well taken care of. Dennis called me several times to let me know how the work was progressing and I had my car back a day earlier than planned. He called to let me know I could come pick up my car. He was also the person who gave me the bad news that Honda would not pay to replace the plastic protective film that had to be removed to deal with the paint in that area. Not happy about that and I chose not to replace it. Never owned a car with it before so I feel that it will be fine; if not it was my decision. Bought the car new at Honda North and have had the service work done at this facility and have always been pleased with all work done. Thanks for taking care of my car and to the great people you have working there. More
All I can say is that EVERY time I deal with Tim in service, he is extremely fair and prompt. I bought a 2011 preowned Honda Certified vehicle last Dec and he has helped me thus far with at least three service, he is extremely fair and prompt. I bought a 2011 preowned Honda Certified vehicle last Dec and he has helped me thus far with at least three or four issues, two or three, being right off the bat. I have NEVER experienced such great customer service at a dealership as I do when I have an issue with my vehicle and I deal with Tim at Honda North. This is not the first Honda dealership I have used for purchasing and servicing, but I can assure you if the customer service in the service dept continues as it has, it will be my last and I will recommend to all. Two out of four of my kids drive a Honda and I hope to encourage them all to use Honda North with any future purchases. There is nothing worse than buying a vehicle, having issues and the company not wanting to properly and fairly care for them. I give a five to Honda North because of my experience with Tim thus far. More
The customer service was great!Everything was explained in a precise and friendly way. I felt like my concerns for the car were heard and fixed. The price was exactly what I expected! in a precise and friendly way. I felt like my concerns for the car were heard and fixed. The price was exactly what I expected! More
2012 Honda Pilot Bluetooth was intermittent. Mechanic Dave tried to resolve using my cell phone. He was unable to duplicate the problem. rather than closing out the trouble as "can't duplicate" he had Dave tried to resolve using my cell phone. He was unable to duplicate the problem. rather than closing out the trouble as "can't duplicate" he had me brought into the shop to question me as to toe problem. I also tried to duplicate the problem but was unable. Dave continued to search his computer for possible issues and updates but found none. I believe this issue will resurface (based on 30 years as a telecommunications tech) but was very happy at the diligent effort made by Dave. More
As always, the staff at Honda North service were very professional and friendly - and performed all requested service very well... My only unfortunate experience was that upon agreeing to have additiona professional and friendly - and performed all requested service very well... My only unfortunate experience was that upon agreeing to have additional work done (brake pads) I was given an estimate of 1 - 1 1/2 extra hours (which was fine). However when I asked again at nearly 2 hours I was told it would be at least another hour - which really was not acceptable... Tim, to his credit, responded quickly and well, arranging a loaner (I by then had to meet certain other engagements) and also providing a discount on the bill (that I had not requested). So I will come back again, but this is unfortunately not the first time I had had this experience of being told one time only to hear it would be a lot longer (it had happened with other service reps, so am not sure this is their problem but rather getting clearer estimates from the mechanics). Thanks! Dan More
I would recommend your dealership based on excellent customer service and auto repair. Vic Gillespie is a very helpful, attentive Service Advisor. She kept me informed in a timely manner about the wor customer service and auto repair. Vic Gillespie is a very helpful, attentive Service Advisor. She kept me informed in a timely manner about the work needed on my car. She was well versed in the details of the repair work, and able to answer all my questions. More