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Honda North - Service Center

Danvers, MA

4.7
826 Reviews

826 Reviews of Honda North - Service Center

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December 15, 2013

Hi, customer service was great..loved the free cup of coffee. Not to be too picky but the vacuum of my car was extremely superficial. My car was empty inside so for an extra few minutes could have been d More

by joycedwall
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic
Dec 16, 2013 -

Honda North responded

Dear Joyce, Thank you for your satisfactory review on DealerRater about your recent service appointment at Honda North. We sincerely appreciate your feedback. At Honda North, our customer service is our company foundation. We’re glad to hear that our service was great. Thank you for your comments about our vacuum execution as well. Please don’t hesitate to call Steve Bouchie, Honda North’s Service Manager, at 978-539-5039, if there is anything else that you need. Thanks again, Joyce, for your business. We hope you have a great holiday! Honda North Danvers, MA

December 14, 2013

The rep that made our appointment by phone, service tech that provided findings and rep at check out were all very pleasant and helpful. Prices for service seem reasonable. We especially appreciated the e More

by MarkFournier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy O'Keefe
Dec 16, 2013 -

Honda North responded

Dear Mark, Thank you for your positive comments on DealerRater about your recent service visit to Honda North. We sincerely appreciate it. It was nice of you to take the time to send us your feedback. At Honda North, our customer service is our company foundation. We’re glad to hear that our service team was helpful to all of your questions. Please don’t hesitate to call Steve Bouchie, Honda North’s Service Manager, at 978-539-5039, if there is anything else that you need. Thanks again, Mark, for your business – and your comments too! Have a great holiday! Honda North Danvers, MA

December 14, 2013

This was only an oil change express service that follows a major service several months ago. The cxompletion time was about one-half the estimated time. More

by rcouture
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denis Howell
Dec 16, 2013 -

Honda North responded

Dear Rcouture, Thank you for your positive review on DealerRater about your service appointment at Honda North. We appreciate your comments. At our dealership, customer service is our number one goal. We’re glad to hear that our service team was able to get you back on the road so quickly. Please don’t hesitate to call on us again if there is anything else that you need. Thanks again for your feedback. Enjoy the holidays! Honda North Danvers, MA

December 14, 2013

Honda Odyssey 06's are painful to service when it comes to tires (run flats are really expressive), but Tim was a great guy, made it easier.. More

by Kellycalnan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim
Dec 16, 2013 -

Honda North responded

Dear Kelly, Thank you for your kind words and positive review on DealerRater about your recent visit to Honda North. We sincerely appreciate you to taking the time to send us your feedback. At Honda North, our customer service is our company foundation. We’re glad to hear that Tim was helpful in answering all of your questions about your Honda Odyssey. Please don’t hesitate to call Tim or Steve Bouchie, Honda North’s Service Manager, at 978-539-5039, if there is anything else that you need with your new tires. Thanks again, Kelly, for your business. We hope you have a wonderful holiday! Honda North Danvers, MA

December 13, 2013

I received an advisory notice from Honda about a peeling and cracking paint issue which included my car. I called to get info on what was going to be done. Got in for the pictures to be taken the same day More

by ehhurd
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vic and Dennis Don't remember last names
Dec 16, 2013 -

Honda North responded

Dear ehhurd, Thank you for your positive review on DealerRater about your recent service appointment at Honda North. That was very nice of you to write. We sincerely appreciate your feedback. At Honda North, our number one goal is always our customer service. We’re glad to hear that Dennis was responsive to all of your questions. As always, please don’t hesitate to call Dennis or Honda North’s Service Manager, Steve Bouchie, at 978-539-5039, at any time if there is anything else that you need. Thanks again for your kind words and your business! Have a wonderful holiday season. Honda North Danvers, MA

December 11, 2013

All I can say is that EVERY time I deal with Tim in service, he is extremely fair and prompt. I bought a 2011 preowned Honda Certified vehicle last Dec and he has helped me thus far with at least three More

by dunks24oz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim in Service
December 10, 2013

The customer service was great!Everything was explained in a precise and friendly way. I felt like my concerns for the car were heard and fixed. The price was exactly what I expected! More

by jenmac289
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vick Gelespie
Dec 10, 2013 -

Honda North responded

Dear Jenmac289, Thank you for your nice comments on DealerRater about your recent service appointment at Honda North. We sincerely appreciate your positive review and feedback. As always, please don’t hesitate to contact Honda North’s Service Manager, Steve Bouchie, at 978-539-5039, if there is anything else that you need with your car. Thanks again for your kind words, Jen – we appreciate it. Look forward to seeing you again soon. Honda North Danvers, MA

December 10, 2013

2012 Honda Pilot Bluetooth was intermittent. Mechanic Dave tried to resolve using my cell phone. He was unable to duplicate the problem. rather than closing out the trouble as "can't duplicate" he had More

by gymkel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic & Dave
December 08, 2013

As always, the staff at Honda North service were very professional and friendly - and performed all requested service very well... My only unfortunate experience was that upon agreeing to have additiona More

by dgreenbaum6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim O'Keefe
Dec 10, 2013 -

Honda North responded

Dear Dgreenbaum6, Thank you for your comments and feedback on DealerRater about your recent service appointment at Honda North. At our dealership, our number one goal is always our customer service. We’re glad to hear that Tim was responsive to your questions. If you have time though, we would like to speak with you further about your service experience. When you get a free moment, if you can please call Honda North’s Service Manager, Steve Bouchie, at 978-539-5039, and explain your visit to him we’d sincerely appreciate it. Thanks again for your feedback. We look forward to speaking with you soon. Honda North Danvers, MA

December 08, 2013

I would recommend your dealership based on excellent customer service and auto repair. Vic Gillespie is a very helpful, attentive Service Advisor. She kept me informed in a timely manner about the wor More

by jlfellows
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic Gillespie
Dec 10, 2013 -

Honda North responded

Dear Jlfellows, Thank you for your nice words and comments about your recent service appointment at Honda North. We’re glad to hear that Vic was friendly and helpful in answering all of your questions. At Honda North, our number one goal is always our customer service, so it’s nice to hear your positive feedback. As always, please don’t hesitate to call Vic or Honda North’s Service Manager, Steve Bouchie, at 978-539-5039, if there is anything else that you need with your car. Thanks again for your business. We look forward to seeing you again soon at your next scheduled service. Honda North Danvers, MA

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