Honda Marysville - Service Center

I've made my last visit. I've used this place over the course of maybe 7-ish years, but yesterday was my last visit. Long-gone are the days of receiving fair, honest, and goo I've used this place over the course of maybe 7-ish years, but yesterday was my last visit. Long-gone are the days of receiving fair, honest, and good work and maintenance. This place has recognized that they can price gouge at extreme levels, do subpar work, and get away with it. Example 1: Accord recently broke down. Needed a new battery, alternator, and spool valve. Ok, the battery was on par with typical pricing. The alternator - Marysville price was $500, so I found it myself for $300 at Auto Zone. Spool Valve - Marysville cost $300ish, Auto Zone cost - $150. When I asked about the gouging, they had no response. Let's talk labor. My car took roughly 3 hours max to complete all work + a new $70 (LOL) oil change. Subtract part costs, and the labor ranged at roughly $400 an hour, give or take a few dollars. You read that right. I received no response as to why it was so high, however, I did notice how salty they were when I brought in my own parts. Let's follow up on the work - only days later, the same battery light came back on. Then again, then again. I immediately took my car back in. Their response? "Oh, the alternator you provided was bad. Now we can replace it for part cost at $500, and you'll have to pay the $800 in labor again." I asked, why they didn't test the alternator before putting it in (it's such a simple step), and I got crickets...no response. I then showed them a picture from my bird's eye, and you could see the serpentine belt cutting through a piece of rubber attached to the alternator. Again I asked, was it installed right? Of course their answer was, "yes." I then called Auto Zone and asked how often this occurs, having a bad alternator. They said although it's possible, it never happens at their store. I received a nice little smug "compassionate" response from the sales team saying "oh I'm so sorry, it's just a bad part, would you like us to fix it?" I said no and left. I took my car straight to Auto Zone and had them test it. Their test showed a much higher voltage. I shut my car off, then started it again to test it twice. It wouldn't start. What did we find out? The person who replaced the battery never even secured the wire back onto the battery terminal. So it was just bouncing around. We cleaned it ourselves, and tightened it like you're supposed to. The car started right up. The new voltage read at over 14. The alternator was just fine. I sent this info via text to Honda Marysville and never once received a word back. No humble apology from these losers. Now you've lost me for good. Example 2: They tried to charge me over $300 when I brought my car in for a slight tire wobble. I pretty much knew the problem, but needed a mechanic to just confirm it. The good ole salesman gave me an awful pitch, so I asked to see the mechanic and my car. I watched the mechanic pull one little bolt from my rotor and throw it in the trash after I gave him permission. Problem solved ($5). Example 3: I asked for a brake and rotor change. Was quoted about $2500. Ended up doing it myself. Example 4 of gouging: Buddy sitting next to me had work done not too long ago. Honda Marysville lost a transmission cap. They tried to charge him $75 for a cap that costs $9. He ended up getting new rotors, brakes, a new cap, and fluid flush for $430 at another place, rather than pay $2800 at Honda Marysville. Proceed with caution people. I highly recommend staying away from here and using a more local business who has more to prove. This place is now a dumpster fire. More

Having my car serviced before vacationing in Tennessee for a week. After we got back home, the next day, there was a huge oil leak under my car! Thank God nothing happened to it in Tennessee. We found th for a week. After we got back home, the next day, there was a huge oil leak under my car! Thank God nothing happened to it in Tennessee. We found the oil filter not on properly. Probably won't be letting them service my car again. I did take pics! More

Been here twice, never going back, Last time, they lost my vehicle? It's a long story, but very bad service! NEVER GOING BACK! my vehicle? It's a long story, but very bad service! NEVER GOING BACK! More

I am writing to formally lodge a complaint against the Honda dealership in Marysville, Ohio. My dissatisfaction arises from a series of issues encountered during my recent visits to the dealership for rep Honda dealership in Marysville, Ohio. My dissatisfaction arises from a series of issues encountered during my recent visits to the dealership for repairs on my car. I brought my vehicle in due to a nail in my tire and an inadequately functioning AC unit. Initially, the dealership replaced the tire as necessary, and I paid $400 for the recharge and testing of my AC unit in order to identify any potential leaks. Approximately one week later, Chris, the manager, contacted me to inform me that Honda America had extended the warranty on AC units, and as a result, my car would be repaired at no additional cost to me. Furthermore, the dealership promptly refunded the $400 I had initially paid. Encouraged by this positive development, I returned my car to the dealership, which held onto it for three days and provided me with a rental vehicle to facilitate my commute to work. When I arrived to collect my car, everything initially seemed fine. However, as soon as I ventured onto the highway, it became apparent that something was amiss. It turned out that the technician had neglected to properly secure the engine shield, causing it to become completely destroyed during my drive. Consequently, I had to promptly return to the dealership that same day and wait for several additional hours. The technician forgot to put in MULTIPLE BOLTS to secure the engine shield, in an attempt to address the issue, proceeded to cut off the broken portions of the engine shield and temporarily secure it with zip ties to prevent it from detaching. Unfortunately, the dealership did not have a heat shield readily available, necessitating a subsequent trip back to the dealership. I fear that someone is going to leave this dealership after having there car repaired only to end up repairing themselves. To compound my frustration, approximately one to two weeks later, I noticed that half of the vents in my car were blowing warm air, while the other half emitted mildly cold air. As a result, I had to schedule another appointment with the dealership for this Saturday at 9am, as it became evident that there was an ongoing issue with my AC system. I drive a half hour each way to your dealership. This will be my fourth trip in less than two months. I also found it very interesting the Ben did not provide me with paper work with regards to my heat shield being replaced. I must stress that this entire ordeal has been completely unacceptable. I had entrusted the dealership with the responsibility of repairing my car, only to experience a series of avoidable mishaps and inconveniences. I am deeply dissatisfied with the level of service and attention to detail demonstrated by the dealership. More

Wonderful service team! Matthew G provided excellent service to my Honda. He went above & beyond, very approachable, friendly & kept me updated on the service. I would highl Matthew G provided excellent service to my Honda. He went above & beyond, very approachable, friendly & kept me updated on the service. I would highly recommend! Thank you Matthew! More

Sales org is fantastic! Bought new in 2013 from Fred. (RIP) Service has been a challenge: good to 100 thousand service. Service re-used the valve cover gaskets, had an oil Bought new in 2013 from Fred. (RIP) Service has been a challenge: good to 100 thousand service. Service re-used the valve cover gaskets, had an oil leak, and had to argue to get it corrected without paying out of pocket for it. I still continued using them. next up, front end allignment with the purchase of new tires. they tell me they couldn't align it within specs. recommended struts. We replaced the struts and marched on through oils changes, tire rotations and low and behold. it's time for new tires due to an bad wear on the inside of the tires. New tires and again they cannot align the front end even close to what it was out the first time. It got worse and wasn't fun to drive anymore. Brought it to another garage in the local area. and it must have been magic. the front end is within line and once again drives fine. Imagine that! I'll take advantage of their free car washes (when they decide to open it) but never again will they ever again spin a wrench on my vehicles. They could also use some more experienced service writers. Used to be you retired from wrenches to writing service. Time have changed I guess. . Two stars for sales, but service and parts is where the rubber meets the road, and you folks didn't do very good by me. More

Murphy Williams sold me my 1st brand new Honda Pilot and my 2nd pilot and I love them both wouldn’t go to anyone one else for a car. He is great at what he does will go above and beyond for his customers. my 2nd pilot and I love them both wouldn’t go to anyone one else for a car. He is great at what he does will go above and beyond for his customers. More