Honda Marysville

I am writing to formally lodge a complaint against the Honda dealership in Marysville, Ohio. My dissatisfaction arises from a series of issues encountered during my recent visits to the dealership for rep Honda dealership in Marysville, Ohio. My dissatisfaction arises from a series of issues encountered during my recent visits to the dealership for repairs on my car. I brought my vehicle in due to a nail in my tire and an inadequately functioning AC unit. Initially, the dealership replaced the tire as necessary, and I paid $400 for the recharge and testing of my AC unit in order to identify any potential leaks. Approximately one week later, Chris, the manager, contacted me to inform me that Honda America had extended the warranty on AC units, and as a result, my car would be repaired at no additional cost to me. Furthermore, the dealership promptly refunded the $400 I had initially paid. Encouraged by this positive development, I returned my car to the dealership, which held onto it for three days and provided me with a rental vehicle to facilitate my commute to work. When I arrived to collect my car, everything initially seemed fine. However, as soon as I ventured onto the highway, it became apparent that something was amiss. It turned out that the technician had neglected to properly secure the engine shield, causing it to become completely destroyed during my drive. Consequently, I had to promptly return to the dealership that same day and wait for several additional hours. The technician forgot to put in MULTIPLE BOLTS to secure the engine shield, in an attempt to address the issue, proceeded to cut off the broken portions of the engine shield and temporarily secure it with zip ties to prevent it from detaching. Unfortunately, the dealership did not have a heat shield readily available, necessitating a subsequent trip back to the dealership. I fear that someone is going to leave this dealership after having there car repaired only to end up repairing themselves. To compound my frustration, approximately one to two weeks later, I noticed that half of the vents in my car were blowing warm air, while the other half emitted mildly cold air. As a result, I had to schedule another appointment with the dealership for this Saturday at 9am, as it became evident that there was an ongoing issue with my AC system. I drive a half hour each way to your dealership. This will be my fourth trip in less than two months. I also found it very interesting the Ben did not provide me with paper work with regards to my heat shield being replaced. I must stress that this entire ordeal has been completely unacceptable. I had entrusted the dealership with the responsibility of repairing my car, only to experience a series of avoidable mishaps and inconveniences. I am deeply dissatisfied with the level of service and attention to detail demonstrated by the dealership. More

Great experience. Used car salesman Kyle Eubanks was exceptional. He didnt pressure at all and explained everything in detail about the car and all process at the de Used car salesman Kyle Eubanks was exceptional. He didnt pressure at all and explained everything in detail about the car and all process at the dealership. More

Friendly service and easy to work with. I find it very convenient and a clean facility. I find it very convenient and a clean facility. More

Excellent service, very helpful and salespeople are the best in sales. I have purchased 5 cars from here and will continue to get my vehicles from this dealership! best in sales. I have purchased 5 cars from here and will continue to get my vehicles from this dealership! More

Matt Harbold was the best salesman I’ve ever dealt with. He wasn’t pushing and was extremely knowledgeable about the vehicles I was interested in. He wasn’t pushing and was extremely knowledgeable about the vehicles I was interested in. More

Great customer experience. Vast selection. Accessories in stock for new vehicle. Salesperson was top notch Vast selection. Accessories in stock for new vehicle. Salesperson was top notch More

Jamie Eubanks has always made me feel comfortable about my investment in a vehicle from Honda Marysville. He and all the staff I have dealt with have always been kind, supportive and helpful in finding the my investment in a vehicle from Honda Marysville. He and all the staff I have dealt with have always been kind, supportive and helpful in finding the perfect vehicle for my family. No pulling punches at the last minute. You can trust Jamie. I’ll be back! More

Dawson Miller did a great job taking care of us. Everyone was very friendly from Dawson, to the maintenance person that talked to us, to the finance gentleman. Everyone was very friendly from Dawson, to the maintenance person that talked to us, to the finance gentleman. More

Wonderful service team! Matthew G provided excellent service to my Honda. He went above & beyond, very approachable, friendly & kept me updated on the service. I would highl Matthew G provided excellent service to my Honda. He went above & beyond, very approachable, friendly & kept me updated on the service. I would highly recommend! Thank you Matthew! More

Friendly service that explained every step of the process in an easy to digest way in an easy to digest way More