Honda Mall of Georgia

After spending $36,000.00 on a 2008 Honda Accord EXL on January 4, 2008 I expected a pleasant experience when I took my car in for an oil change. I was advised at the time that I needed new brakes and I a January 4, 2008 I expected a pleasant experience when I took my car in for an oil change. I was advised at the time that I needed new brakes and I asked to see the brake pads. After going into the service area and the service guy picked up this old, cracked, black worn brake pad from his bench and advised me that this was my brake pad and I needed new pads. I looked up at my car and the calipers were still in place along with my brake pads! That was not even off of my car! When I called him on it he got very very angry. (I suppose since I was a woman he didn't expect that I knew the workings of my car). I then went to the manager, Bobby Moore who had already spoke to this tech. When he came out of his office he was rude to me in front of customers and told me he wouldn't tolerate ME calling his employee a liar. He told me to take my business elsewhere and I was no longer welcome there. Not only did the customers look at me like I was the enemy but the service woman, Donna, decided her loyalties were with the service guy since I accused them of bad business. When I was told about my brakes I was told that if I drive off of the lot I could get in an accident because my brakes were so bad. I told them if my vehicle had been sabatoged they would not here the end of this. I took my brand new Honda to a dealer in another town and was told my brake pads had plenty of miles left on them. 17,000 miles later, I replaced my brake pads. I sent a complaint to the CEO of this dealership and have NEVER heard a word. I guess Bobby Moore, who has issues working with women who know their vehicles, feels he got rid of me. I am in the process of filing a formal complaint with Honda USA. I waited a few months in hopes I would hear from them, but still no word. I also spoke to my salesman, whos name I will save for my complaint to Honda, regarding this matter and he wouldn't have anything to do with it. I suppose it's because he got his commission. More

We planned to purchase a car from Tom Paine after first emailing back and forth with him in October 2008. We verified that the car we wanted was in stock and we negotiated the price with Tom Paine. Tom Pai emailing back and forth with him in October 2008. We verified that the car we wanted was in stock and we negotiated the price with Tom Paine. Tom Paine even confirmed the price in writing. We drove out to Honda Mall of Georgia to purchase our car, only to be told by Tom Paine that he had "made a mistake" and the car was now $2000 higher in price than the price he had just quoted us in writing only hours earlier. Tom Paine was incredibly rude to us and of course we ended up leaving and purchasing a car the next day from another dealer. I can't say enough how horrible our experience was with Tom Paine. He was rude, dishonest and wasted our time. More

I called them on Oct.2008 to enquire a new 2008 Odyssey LX. An operator transfered me to a sales guy called himself Luis. We agreed on a price which sounds very good. So I decided to go to pick up the car LX. An operator transfered me to a sales guy called himself Luis. We agreed on a price which sounds very good. So I decided to go to pick up the car immediately. Once I got there, the reception (sounded exactly the same as the operator connected my call) said no one working there named Luis but she confirmed the phone number recorded on my cell phone was theirs. Another sales person immediately said he could help me but there was no way he could sell at the price I was told on the phone. Then he and his manager started all trained technics and trying to sell me a car $3000 more than the priced I was promissed. Of cause I walked out with anger. I told what happened to me to some of my friends. And one of them said they did the same thing to him sometime ago. A sales person told him a price on the phone; once he got in there, the sales guy (he used his real name though) totally denied the price he promissed on the phone and tried to make a sale at a much higher price. I don't know if they only target on people speaking English as a second language, but I have enough reason to believe this is their regular practice. If they could do it to me and my firend, they must have done the same to many other people. So I'm calling whoever had the same experience speak out to help inocent customers from falling to their trap again. I can't believe they could get away with their dirty tricks and not being punished by law. More

I visited several dealerships looking for a new car for my 16 year old daughter. The reason I bought from Honda Mall of Georgia is twofold: (1) Honda makes the best cars; and (2) Tom Paine. I visted othe my 16 year old daughter. The reason I bought from Honda Mall of Georgia is twofold: (1) Honda makes the best cars; and (2) Tom Paine. I visted other Honda dealers but Tom was simply the best. Tom did not refer me to a manager for a hard sale. He was insighful, easy to deal with, and honest. I would highly recommend anyone to buy a car from Tom Paine. More

Although I was not served with professional service and care. Honda Mall of Georgia provided great price which is lower than KBB.com. I recommend you to compare with KBB. Honda Mall of Georgia have re care. Honda Mall of Georgia provided great price which is lower than KBB.com. I recommend you to compare with KBB. Honda Mall of Georgia have really good price for some of the cars on the internet. Don't go there without checking internet price of Honda Mall of Georgia and KBB.com More

They had the car I wanted, but I still paid a little over sticker and addendum. But the kicker - they wanted 29% over "retail" for wheels and tires to spiff it up - they were "all in" at that price too. Sa sticker and addendum. But the kicker - they wanted 29% over "retail" for wheels and tires to spiff it up - they were "all in" at that price too. Sad. Also be prepared to not see any paperwork (buyers order, etc.) until finance. Very unethical business practices. That's what you get for dealing with a corporate owned dealership. Never again - even if they do have the car I want. More