Honda Mall of Georgia

They could not diagnose the noise from a loose/untucked front valence panel (the plastic sheet above the front fender, just below the hood). It took me (not a mechanic, just a person who cared about the front valence panel (the plastic sheet above the front fender, just below the hood). It took me (not a mechanic, just a person who cared about the issue/car) 15 minutes of poking/pulling around to figure it out and 10 mins to re-tuck(and tighten) the panel. Before I started the investigation, I shot an email to a non-Honda-but-experienced-mechanic with a description of the noise and the symptom. By the time I came back from my investigation/fixing, he had responded with an email telling me to fix the exact panel that I figured was loose/untucked. According to him, it is supposedly a common issue with that model of Hondas. It is disappointing that the dealer could not figure out the issue even by investigation/diagnosis and a test-drive. They wanted me to come back again to dig further. I get the feeling that they just do not "care" for their customers. Seems to epitomise the "not my car, just my job, get on with it" attitude. More

I was really interested in buying the 2012 Honda Civic and I really wanted to go home with a Honda because I have heard that they have great service and the cars last for nearly FOREVER. Unfortunately, th and I really wanted to go home with a Honda because I have heard that they have great service and the cars last for nearly FOREVER. Unfortunately, the money just wasn't where it needed to be and the interest rate wasn't as low as I would have liked. Toyota offered us the 2012 Camry at a lower price than the Civic and it is a lot bigger. I'm not sure if it was because I am a first time car buyer and Honda couldn't meet me at the same level even though I was putting down $12,000. Toyota also gave me the percentage offered to well-qualified buyers. I hope the next first time car buyer on their lot has better luck than I did. More

I recently bought a used vehicle(non Honda) from Honda Mall of Georgia several weeks ago. I had never bought from a dealer before, and the experience took a little longer than I had expected, but I felt Mall of Georgia several weeks ago. I had never bought from a dealer before, and the experience took a little longer than I had expected, but I felt that it was an overall good sales experience. Boris & Matt were not pushy at all, I actually came back the second day and bought the car with my husband, and we were able to work out a very reasonable price. The car was put through a rigorous inspection, and work was done to make it sales appropriate, so when I drove off the lot the vehicle needed nothing. When i realized I left some personal items in my vehicle I trade in, I called one week later, and the salesman was able to retrieve the items! There were also a couple of things that they promised to honor after the sale,and when i came back to redeem these items they kept their word. I felt very comfortable with the operation as a whole, and will purchase a vehicle from this location, or any Penske owned location in the future. More

The best experience visiting a dealership in a long time. Everyone was respectful from the beginning of the initial greeting to signing. All questins and concerns were addresses with no games. Highly reco Everyone was respectful from the beginning of the initial greeting to signing. All questins and concerns were addresses with no games. Highly recommend going here first over the other dealerships! More

Experience was awful. I'm buying a CAR, not a purse. I felt rushed & insulted. When I made an offer which was a GREAT offer they took me to see cars in my "price range." These cars were smelly, old, dirty felt rushed & insulted. When I made an offer which was a GREAT offer they took me to see cars in my "price range." These cars were smelly, old, dirty and disgusting- 6 YEARS older than what I was looking to buy. I brought my husband and he was mistreated and insulted. We are getting our wedding rings fixed so we were wearing none, yet he was insulted as if he was a stranger not minding his own business. I will NEVER recommend Honda Mall of Georgia. More

I was in the market for buying a new car this weekend. I went to Honda Mall of Ga because I knew some people who had bought from them and decided to try them out. The sales guy, Vince, who came to speak to went to Honda Mall of Ga because I knew some people who had bought from them and decided to try them out. The sales guy, Vince, who came to speak to me asked me to look at the newer model civic. I wasn't sure about it, but I sat in it anyways to see if I would like it. I wasn't very comfortable in the car, but when I went to get out, he pushed the keys in my face and said I needed to drive it to get the feel of the car. I said politely, "No thank you, I have driven a Honda before, and have owned one before. I know the drive pretty well". In response to that he said, well you can drive it on the back lot, just a quick spin and continued to shove the keys in my face. My boyfriend saw what Vince was doing and proceeded to intervene and say, "she said no thanks." I was determined not to let one bad sales guy ruin me trying to decide on the car. I went inside and talked with Calvin, who was amazing and could not have been more helpful, about if I could afford it. Being a younger with not very good credit, I wanted to see if I would qualify. As Calvin was going over the paper work with me and trying to explain some things to me, Vince continued to try and butt in to 'make the sale'. I got extremely annoyed and my boyfriend again intervened standing between myself and Vince. We finished with the paper work overview and Calvin said I needed a couple of things before we could make it official. I said that was fine, we were on a schedule and I would call him, he then gave me his card and I went to write my cell phone number down for him. Calvin was very professional. Vince kept shoving pens and paper in my face, which is rude to begin with. I told Calvin we would speak later just wanting to leave at this point. As my boyfriend and I were walking out, Vince proceeded to ask me what color car I wanted even AFTER I said I would need to think about it! He told me once more I needed to take the car on a test drive around the parking lot. I immediately became more aggravated and annoyed. I got in my car and left. 2 hours or so after I left the dealership my cell phone rang, it was VINCE calling me to see if I had called Calvin back. I don't know where the guy thought it was okay to call a number and check up on someone who plain as day said she would call the dealership back when she had a moment to talk to them more. He proceeded to ask me if I had any questions for Calvin, I said "No. I am in the process of trying to get ready for work. I will call HIM (Calvin) when I am ready to talk to him or have questions." Vince just didn't understand the meaning of the word no, and kept trying to talk me in to buying the car! I had gone to 5 other dealerships that day in hopes of trying to find something I could afford, and the Civic was one of the better cars I looked at. Not the best, but better for the price. Vince completely ruined my desire to go back and actually look at the car and drive it the next time I am out. I won't be going back. Mainly because of his rudeness and shoving keys in my face and calling my phone, it was inappropriate to say the least. More

Boris is a friendly and courteous sales person. He returned phone calls and emails in a timely manner. Ric got us a great finance rate and got us in and out in record time. I will not hesitate to come returned phone calls and emails in a timely manner. Ric got us a great finance rate and got us in and out in record time. I will not hesitate to come back when I'm in the market for another car. I will recommend them to friends and family. More

We decided to try for a lower payment, and somewhat reluctantly began the search for a new car. Calvin immediately put our minds at ease and showed us several options that accommodated our financial an reluctantly began the search for a new car. Calvin immediately put our minds at ease and showed us several options that accommodated our financial and practical needs. Tan was very knowledgeable about all the vehicles on the lot, and really helped us narrow down our choices. Johanna helped us tremendously by watching our son while we had "adult decision time." Don explained the complete finance process flawlessly and we were not surprised by anything. We are thrilled with our new Honda Fit and would recommend HMOG to anyone! Thank you to everyone who made the experience so great! More

This dealership is the best I know.Great service and prices.Will buy more cars from them. The staff was very friendly and most helpful. Highly recommend for business. This dealership has a wide variety prices.Will buy more cars from them. The staff was very friendly and most helpful. Highly recommend for business. This dealership has a wide variety of vehicles.I love their service department.Very professional. More

Honda Mall of GA is on of the best dealerships in Atlanta Metro Area by my opinion. Salespeople have deep knowledge of absolutely all Honda models. I experienced that personally because I couldn’t make my ch Metro Area by my opinion. Salespeople have deep knowledge of absolutely all Honda models. I experienced that personally because I couldn’t make my choice in a beginning and had a lot of questions concerning several models. I felt no pressure either from sellers or from financial department. I got financing within an hour and went home driving my new Accord. Thank you Honda Mall of GA for the excellent service! More