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Honda Mall of Georgia

Buford, GA

4.8
706 Reviews

3699 Buford Dr

Buford, GA

30519

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Showing 706 reviews

March 11, 2020

Honda Mall of Georgia represents honda exceptionally well! Everyone is extremely polite and professional. There was no pressure and was made to feel very comfortable. We are very appreciative of our exp More

by Melissa
Recommend Dealer
Yes
Employees Worked With
Jim Tompkins
Mar 12, 2020 -

Honda Mall of Georgia responded

You are very welcome, Melissa. Mariam and Lucas will enjoy knowing that they offered you an enjoyable experience. Congratulations on your purchase. We are always here and happy to help.

February 23, 2020

Great Experience. Looking for a car for my son and Antonio was a pleasure to work with. He made this a very pleasant experience for us. Everyone at the dealer including More

by kazi747
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Mirander and Antoine
Feb 23, 2020 -

Honda Mall of Georgia responded

Kazi, Thank you for taking the time to share your amazing car-buying experience with Antonio and Antoine! We hope your son continues to love his brand ride, and we are looking forward to taking care of any of your auto needs in the future.

December 30, 2019

Great Car Buying Experience! Had a wonderful experience today! I purchased my first new car in 16 years. Mr. Joubert made me feel comfortable and was able to work with me so that More

by SVining
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Johan Joubert
Dec 30, 2019 -

Honda Mall of Georgia responded

Congratulations on your purchase of your new Honda! We are so glad to know that Johan has provided you with amazing care. Please let us know if we can assist you with anything else. Our team is always happy to help and we welcome you again!

September 01, 2019

Lied to my face I went to the Honda Mall of Georgia dealership yesterday looking for a specific used car I found online through their ads. We started hashing out the More

by justwantedafairprice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Farhad Maghsoudi
Sep 02, 2019 -

Honda Mall of Georgia responded

Hello, Thank you for taking my call earlier and allowing me to attempt to help. As I said on the phone, the error made in the initial price quote was an honest mistake due to the system not having the sale price updated when they printed the offer sheet. All of the cars on our lot are clearly marked with the sale price, and we even have a QR code sticker on every vehicle on our lot because we are completely transparent and straightforward with our pricing. The initial error was simply a case of that price not being loaded correctly in the system we use to print the sheet. My understanding from our conversation is that even at the sale price, this car was not in your budget. Please let me know if that is not the case. As discussed, I am always available to assist. You have my direct phone number and my email address is jtompkins@penskeautomotive.com. I would love to help in any way I can. Jim Tompkins General Manager Honda Mall of Georgia

June 22, 2019

Great Experience Willie and the management were exceptional. Best price and came through with exactly what I wanted. Even though it is not the closest Honda dealersh More

by Jan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie
May 29, 2019

They broke something during routine oil change Just left my 2 hour commute and my gear shifter fell out in my hand. Honda wasn’t happy that I didn’t want the $300 30,000 mile service so they slamme More

by Terrible customer service
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron
May 30, 2019 -

Honda Mall of Georgia responded

Hi Stephanie, This is Jim Tompkins, the General Manager of Honda Mall of Georgia. I have been trying to reach you to get this situation resolved but I have not heard back from you. Honda has just announced that there is a recall on that shifter and it is a common problem for it to break so I can assure you that this was not done on purpose! Can you give me a call back on my cell phone? I left the number on your voicemail. Thank you. Best, Jim Tompkins General Manager

April 26, 2019

Walk away beware Started off fine once you purchase a car they couldn’t care less about answering questions. This place is low rent go anywhere else save your self the More

by Seank1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Holland
Apr 26, 2019 -

Honda Mall of Georgia responded

​Hi Sean, I am very disappointed to learn that the service you received after your purchase has led to your overall negative impression of our dealership. As our customer, you are our top priority, and I would appreciate following up with you at your earliest convenience. Please reach out to me at jtompkins@penskeautomotive.com when you have a moment. I appreciate your time. Best, Jim Tompkins General Manager Honda Mall of Georgia

March 15, 2019

Don't go there!! Had very bad experience with this dealer today. I went to their shop on Tuesday and test drove a Toyota camry. I liked the car. We agreed on a price a More

by Razi
Recommend Dealer
No
Employees Worked With
Bryce and Corey
Mar 16, 2019 -

Honda Mall of Georgia responded

Razi, Thank you for bringing these matters to my attention. Given the opportunity, I'd like the chance to speak with you about your experience and address your concerns. Please email me at jtompkins@penskeautomotive.com. Thank you, Jim Tompkins General Manager Honda Mall of Georgia

December 04, 2018

Great Service Experience I experienced a problem with my 2 year old Honda Accord that is / was quite rare. My service adviser - Mr. Lloyd was very attentive, kind and very com More

by sandersm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Walsh
Dec 05, 2018 -

Honda Mall of Georgia responded

Hello, Thank you for your positive review! We are happy to learn that you have continually had great experiences with us. We value your business and look forward to working with you again!

September 18, 2018

Stress Free Experience! A friend of ours told us about Honda Mall of GA and the GM, Craig Holland. We couldn't be more pleased with the deal Craig gave us. He and the staff More

by drumz11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Rangel, Eric Borland, Craig Holland
Sep 19, 2018 -

Honda Mall of Georgia responded

Thank you for taking the time to post a review! We're delighted that you enjoyed working with our team. It was our pleasure to ensure that you were completely happy with your vehicle. Please let us know if we can assist you with anything else. We are always happy to help!

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