Honda Mall of Georgia

Ricardo was very patient and knowledgeable on helping me choose a car that was in my budget, Made me feel comfortable and not rushed choose a car that was in my budget, Made me feel comfortable and not rushed More

OUT of this world customer service! ! The battery finally crapped out and turned out the alternator was the cause. Despite them having a full schedule, they managed to work me in wit ! The battery finally crapped out and turned out the alternator was the cause. Despite them having a full schedule, they managed to work me in without notice. The part had to be ordered and my car will not be ready until tomorrow. They were unable to provide me with a loaner car or rental as they had none left. But that did not stop them from making sure me and my family were taken care of. I had to pick my bonus daughter up from daycare in Sugar Hill and I live here in Flowery Branch. They had their shuttle service take me all the way to the daycare-scoop up my little one and then drive us both all the way home in FB. Because of their above and beyond customer service I never felt stranded-even though I could have very much been totally SOL. They could have left my travel arrangements up to me and picking up a child from daycare in another area could have been a “me” problem that they could have left me to deal with myself. But no, they made sure me and my family was taken care of. I know dealerships charge more and maybe get some extra profit in comparison. But without a doubt, I have experienced ‘out of this world’ customer service with that particular dealership If you have a Honda, I would absolutely recommend them. All that said… I have also been to the Milton Martin Honda in Gainesville and had a polar opposite experience. Not gonna trash talk them. But just WOW and kudos to Mall of Ga Honda!! 💜 — at Honda Mall of Georgia. Jim Clizbe has been so helpful! Providing patience and exceptional customer service! Definitely a dealership I trust with my Honda Odyssey maintenance. More

Horrible experience. Made a oil change appointment 3 days in advance for a synthetic oil change. I get to appointment 30 minutes early and 2 hours later haven’t touched t Made a oil change appointment 3 days in advance for a synthetic oil change. I get to appointment 30 minutes early and 2 hours later haven’t touched the car. Was told appointment just assures me of getting car serviced that day. I read other reviews said here and they must be hallucinating because this is the worst experience at a car dealership in my 68 years. Don’t go to them. More

Great customer service, Luis was super helpful and friendly! I would highly recommend this location friendly! I would highly recommend this location More

My husband and i was looking at a 2020 accord ex-L. The sale rep Ramish was great but the used car sales manager Michael was HORRIBLE. He did not want to negotiate and when we tried to negotiate he tol The sale rep Ramish was great but the used car sales manager Michael was HORRIBLE. He did not want to negotiate and when we tried to negotiate he told us he didn’t want to make a deal with us and that he only did it to help his sales rep. He said they dont negotiate anymore. He was arrogant and rude. We walked out and decided to buy from Gwinnett Place Honda! Mgmt did not care that we left. We have excellent credit and we were putting down 50% down and we were treated like crap. We will never go back! Go to Gwinnett Place Honda. They know how to treat there customers! Samantha Black More

I appreciate the sales rep Mr. Abu Hafiz. He was so patient with me and that means alot. It can overwhelming looking for vehicle, but the process goes much smoother when got a salesman who puts your wa patient with me and that means alot. It can overwhelming looking for vehicle, but the process goes much smoother when got a salesman who puts your wants and needs first. Thank you so much Mr. Abu Hafiz. You were great! H. Drummond More

I had questions i needed answers for and a week after inquiring i get text message with no answers so i texted again.I also requested they get in touch with me via text.They seem to be slow to respond. inquiring i get text message with no answers so i texted again.I also requested they get in touch with me via text.They seem to be slow to respond. More

Wait time was approximately as I was told. Got a follow up appointment right a way after parts were ordered. Pulled my car up for me since it was raining (didn’t expect that) Interior looked cleaner than up appointment right a way after parts were ordered. Pulled my car up for me since it was raining (didn’t expect that) Interior looked cleaner than when I brought it in More

Honda was able to squeeze me in for an oil change this past Monday. They worked quickly and efficiently, which worked well since I was heading out of town directly afterwards. Sadly, on my drive out of to past Monday. They worked quickly and efficiently, which worked well since I was heading out of town directly afterwards. Sadly, on my drive out of town, I got stuck in traffic for 4.5hrs causing me not to move. Once we started moving again, all of my computer emergency lights started flashing on my dash. I figured it was my computer system overheating, turned my car off and waited a few minutes to see if it corrected it. Sadly, it didn’t. At this point, I called Honda to see if they could verbally tell me something and all they could say was bring it back or go to the nearest dealership. Sadly, I was 175mi. away and not near a dealership and gas no choice but to keep driving. Eventually the lights went off but it still doesn’t explain why the light started flashing. 🤷🏻‍♀️ I’m hoping it’s still due to my computer overheating and self-corrected. More

I have purchased 2 vehicles from Mall of Ga Honda and use the Service department exclusively for both. the Service department exclusively for both. More