Honda Mall of Georgia

purchased a new Honda Civic Hybrid from Honda Mall of Georgia on October 31, 2024. Due to taking delivery at night, I didn't have the opportunity to thoroughly inspect the vehicle before accepting it. T Georgia on October 31, 2024. Due to taking delivery at night, I didn't have the opportunity to thoroughly inspect the vehicle before accepting it. The following week, I noticed several defects with the car, including scratches on the infotainment screen, a chip on the interior dashboard, misaligned door panels on the driver's side, and a deep chip on the rear bumper. These issues were immediately concerning, so l contacted the salesperson, who has been claiming to have been trying to schedule an appointment for repairs. Despite my repeated requests to relay the situation to management, no one from the dealership has followed up or taken responsibility for fixing these problems. I've escalated the situation by involving corporate and also reached out to Mr. Erick Ligon (General Manager) directly via email. Despite these efforts, l've yet to receive a satisfactory resolution. If I had known that communication and professionalism would be such issues, I would have never purchased from Honda Mall Of Georgia. In summary, Honda Mall of Georgia seems to have significant problems with quality control, customer service, and communication. I would advise potential buyers to inspect their vehicles carefully and in detail before taking delivery. Furthermore, if anyone at the dealership promises something, I recommend holding them accountable for fulfilling that promise when you're asked to complete any surveys or ratings. More

Geat experience with Jim. Would recommend highly for service. He was very professional and helpful. Would recommend highly for service. He was very professional and helpful. More

Have been using Honda Mall of Ga for over 20 years. Have always been happy with the service I have received . Have always been happy with the service I have received . More

Very nice people, honestly didn’t take them long to do the service. They also found a nail in my tire, thankfully it was found! Joey was great to work with! (also the chairs in the waiting room are very c the service. They also found a nail in my tire, thankfully it was found! Joey was great to work with! (also the chairs in the waiting room are very comfortable) More

Very professional and great customer service. Gives many options to select from. Great experience overall Gives many options to select from. Great experience overall More

It was my first time to pay for service after the first four free service, entry sensors discovered alignment issues they fixed it and a flat tire within the oil and filter change service, solved all issue four free service, entry sensors discovered alignment issues they fixed it and a flat tire within the oil and filter change service, solved all issues with a fantastic price and saved my time 🤝 Highly recommended 😊 Special thanks to Bisho from the front desk team 👍 More

Hector in the service department has great customer service and patience. I really appreciate the professionalism and promptness in the service department. I will definitely return for service. service and patience. I really appreciate the professionalism and promptness in the service department. I will definitely return for service. More

I have no issues with this dealership. For years they serviced my two vehicles and I can only say the best. Good job! For years they serviced my two vehicles and I can only say the best. Good job! More

Love the service Alex is very professional helps and responds all your questions with honesty and knowledge. responds all your questions with honesty and knowledge. More

They always provide great service. Been going there for several years. They are very consistent.. Been going there for several years. They are very consistent.. More