Honda Libertyville

I had a positive experience at Liberty Honda. Nicole Platou(sales advisor) were very friendly, professional, knowledgeable and helpful.She is very good and makes you feel comfortable. Provide the Nicole Platou(sales advisor) were very friendly, professional, knowledgeable and helpful.She is very good and makes you feel comfortable. Provide the detailed information and had great experience with clean transactions . Overall fantastic experience. More

Dealership responds and follows up on constructive feedback. Seem genuine in wanting customers to be satisfied. They do need to improve their communication and processes to insure the job gets done feedback. Seem genuine in wanting customers to be satisfied. They do need to improve their communication and processes to insure the job gets done. More

The dealership personnel are very caring and attentive people. Great to do do business with. people. Great to do do business with. More

Poor communication. Repair status tracking app worthless. Did not inform me as promised as to availability of recall parts Repair status tracking app worthless. Did not inform me as promised as to availability of recall parts More

I brought my 2024 Accord in for a recall on my fuel pump. They also rotated the tires . My appointment was at 10am and to drop off the car. The service advisor Nicole was very polite but needs more trainin They also rotated the tires . My appointment was at 10am and to drop off the car. The service advisor Nicole was very polite but needs more training. She neglected to review the work order in full and only booked me for a tire rotation..when I came to pick up the car she told me I forgot to inform her that I dropped off the car for warranty work..As a result Liberty ille Honda needed to reschedule my car for the warranty work and had to Uber me home until later I wasted 3 hours of my time because she did not verify the work order first I'm sure with more attention to detail she will be a good service advisor.. More

Dropped off car for same day oil change. Service department never called back to tell me the car wouldn’t be serviced that day. Called to check on it 45 minutes before closing time. Could Service department never called back to tell me the car wouldn’t be serviced that day. Called to check on it 45 minutes before closing time. Couldn’t a live person to talk to. Horrible service. More

Felt very welcomed and relaxed here. Davie has been very easy to talk to and understanding our our needs and goals. Davie has been very easy to talk to and understanding our our needs and goals. More

They worked out the best offer i could get with my financial situation. Also i came in for a 2018 and left in a 2025 👍🏼 financial situation. Also i came in for a 2018 and left in a 2025 👍🏼 More

Very Helpful, upbeat, descriptive, good attitude, motivated, understanding, responsive, respectful, accommodating, genuine, caring, patient, good communication skills. motivated, understanding, responsive, respectful, accommodating, genuine, caring, patient, good communication skills. More

Humanistic approach. Respectable, patient and transparent. Made us feel comfortable every step and is an asset to this dealership. Respectable, patient and transparent. Made us feel comfortable every step and is an asset to this dealership. More