Honda Libertyville

PLAYING WITH NUMBERS AND PUT HIDDEN FEE WITHOUT ANY NOTICE. I started to get offers from several dealers. Mary (Internet sales manager) offered me with price and 0%APR for 72 months. I believed the deal and v I started to get offers from several dealers. Mary (Internet sales manager) offered me with price and 0%APR for 72 months. I believed the deal and visited the dealer. She calculated all the numbers for me. Original MSRP is 35,695. She offered me $33,405. I brought my car to trade-in. They offered my car for $1400. Other dealer offered me $2900, so I asked them to give little more. Mary made it up to $2000 for me. She calculated all the fees and everything, and came up with $34,755.90 (out the door). And then she gave me the monthly payment as $547. That was way more expensive than I was expecting. I told her that I have to think about it, and came out. While I was driving, I just did simple calculation. $547 x 72 = $39,384 Mary offered me this car for $33,405 and 0% APR for 72 months. In addition, they put $2,000 for trade-in. Then the car price should be $31,405 + tax and fees. I thought they made a mistake on calculating, so I went back to the dealer. I asked how this number came out. Fianally, Sales manager STEVE came to me and told me there is markup for $2,500. They didn't say there will be a markup for 0% APR, and didn't even say a word during the calculation in front of me. But the best thing was!!! The markup was not even $2500, but $4,325!!! LIAR!!!!! They charged more than 10% of the car!!! It is better have 2.0% APR!! And then what he saying was "some kind of religion shouldn't pay interest, so I put markup for your car (without any NOTICE)". If you really want to buy a car here, calculate it on you own with all the fees they give you. THERE MIGHT BE A HIDDEN CHARGE WITHOUT ANY NOTICE. In addition, if you have a car to trade-in, don't. I got offered for $4000 from Carmax, but this dealer offered me $1,400. It is almost 1/3 price. More

Sales experience We have leased more than a half dozen Honda's from Pauly Honda and have always had a good experience in working with the dealership. We have leased more than a half dozen Honda's from Pauly Honda and have always had a good experience in working with the dealership. More

First Oil Change This was my first oil change for my Honda Civic. The service department was very friendly and explained everything that was checked on the car. Also This was my first oil change for my Honda Civic. The service department was very friendly and explained everything that was checked on the car. Also, very prompt in taking care of the car. More

Efficient Service I Just had to bring my car in for an oil change, tire rotation & change a couple of filters. Service was very prompt and I great! Thank you!! I Just had to bring my car in for an oil change, tire rotation & change a couple of filters. Service was very prompt and I great! Thank you!! More

Needed a 3 year brake maintenance and it was smooth needed service after 3 years on my brakes. everything was done professionally and efficiently. they washed the car and I left a happy camper. I wil needed service after 3 years on my brakes. everything was done professionally and efficiently. they washed the car and I left a happy camper. I will certainly return in the future. More

When service called me on the phone to say the car was ready, I asked was the car washed. He said I think so. When I took the car home, I could tell it was never washed. ready, I asked was the car washed. He said I think so. When I took the car home, I could tell it was never washed. More

Service I called for the service department for a quick oil change. Spoke to Dan and explained the purpose of my call. Dan said asked how soon I could be the I called for the service department for a quick oil change. Spoke to Dan and explained the purpose of my call. Dan said asked how soon I could be there and told him in 15 min. When I arrived there he was waiting for me and took all the car information log into the computer and I was told to wait at the lounge area he will come and get me. Did not take that long to complete the service. It was done in less than an hour. More

Awesome place, they took care of my problems didnt hesitate to call when having questions, super friendly, and even had a porter spray down my car after recall work... Thanks guys! hesitate to call when having questions, super friendly, and even had a porter spray down my car after recall work... Thanks guys! More

Rick was a pleasure to work with. He was courteous and professional and we would recommend him for friends/family to purchase future Honda vehicles. professional and we would recommend him for friends/family to purchase future Honda vehicles. More

Worked through the internet channel, and got in touch with Mary Mershon. The responses were prompt, direct, and never too aggressive. While Pauly did not have the lowest quote, they did work out a matc with Mary Mershon. The responses were prompt, direct, and never too aggressive. While Pauly did not have the lowest quote, they did work out a match to the lowest one I received to keep our business. In the dealership, we worked with James O. Between working with Mary over the phone and email, and James in person, there was no disconnect. They were in-step with our current situation throughout the process. This is our 5th Honda car, and our 2nd consecutive purchase from Pauly. In a dealership world of tricks and switches, Pauly is one of the few dealers that is straightforward, friendly, and professional. I highly recommend Mary, James, and the entire Pauly dealership. More