Honda Libertyville

Express Oil Change Service was Completed as promised. No additional charges. No attempt to add unneeded work or parts. All items were checked and found to be good (gr Service was Completed as promised. No additional charges. No attempt to add unneeded work or parts. All items were checked and found to be good (green status). Julie, the service advisor was great. More

Uneventful oil change When I pulled in Tim came out right away and I explained I needed an oil change and a couple other concerns I had. I went in where he offered addition When I pulled in Tim came out right away and I explained I needed an oil change and a couple other concerns I had. I went in where he offered additional services my car was ready for and explained everything they would be doing and the price. I heard in the background they were four guys short in the service area (not sure what it's called) so I was ready to wait additional time. Tim came in and sat and told me what was going on with my car and had checked my other concerns as well and gave me price points for other things, like I need new tires, I knew that, and I had a stuck glove compartment that would need to be replaced because they needed to break it to open it. $$$ No pressure what-so-ever. And the wait time was usual. No problems. And I got a rose! More

They worked hard to resolve my issue After a bad experience at the dealership, Tom Pauly himself called to apologize for the situation and did more than I could ask for to resolve the iss After a bad experience at the dealership, Tom Pauly himself called to apologize for the situation and did more than I could ask for to resolve the issue. I am really happy that my concerns were acknowledged at all and very satisfied with the effort to rectify it. This dealership does respect its customers. More

Buying a Civic. Salesperson, Michelle Brown, made the buying process very comfortable by being knowledgeable, matter-of-fact , clear and concise. She's the best car Salesperson, Michelle Brown, made the buying process very comfortable by being knowledgeable, matter-of-fact , clear and concise. She's the best car salesperson I've ever dealt with. More

Oil Change; battery and tire check Saturday's a busy day at Honda service, however, the technician I spoke with gave me a time to bring my car in when it may not be as long to wait. Th Saturday's a busy day at Honda service, however, the technician I spoke with gave me a time to bring my car in when it may not be as long to wait. That was the absolute truth. My service adviser, Tim Ferguson, kept me abreast of the progress every step of the way. He made the suggestion that I drive my car on the highway at least once a week for about 20 miles (I hardly use this car), so that the battery would have more of a charge. He reviewed my auto's "report card" carefully. In addition, he was polite and thanked me for using Honda. I bought my Accord at that dealership almost 17 years ago and, because Service has been on top of everything, my car runs like a dream! I just need to drive it more often (grin). More

Service appt Awesome service advisor. He really went to bat for me. Went above and beyond making calls and figuring out the problem. I would highly recommend wor Awesome service advisor. He really went to bat for me. Went above and beyond making calls and figuring out the problem. I would highly recommend working with him!!! Thank you for making it so easy. More

60,000 Mi Service Every thing was done in a timely manner & I was pleased with the work. The charges were very reasonable aswell. Good job guys. X X X Every thing was done in a timely manner & I was pleased with the work. The charges were very reasonable aswell. Good job guys. X X X More

Good job! Thanks to the Honda service team for doing a great job on my Honda Pilot service. Everything was done in a timely manner and was very efficient! Thanks to the Honda service team for doing a great job on my Honda Pilot service. Everything was done in a timely manner and was very efficient! More

Superior service as always! I have been purchasing and servicing my cars here since 2003. I am very satisfied with the personnel here. The service dept team are the best. I have been purchasing and servicing my cars here since 2003. I am very satisfied with the personnel here. The service dept team are the best. More

Excellent in evey respect Prompt attention on arrival with full explanation of what the service would entail and an estimate of cost. Waited in very comfortable chair for an ho Prompt attention on arrival with full explanation of what the service would entail and an estimate of cost. Waited in very comfortable chair for an hour, after which I was called and the cost was lower than estimated! What more could one ask for? More