Honda Libertyville

Flat tire I needed my flat tire plugged and they worked me in. The charge was minimal and they were great as always.i always go there for my service. I needed my flat tire plugged and they worked me in. The charge was minimal and they were great as always.i always go there for my service. More

Disappointing- quite the nightmare I will say- our purchasing experience was one that we were pleased with. We were treated with dignity and respect and would recommend Pete as a salesm I will say- our purchasing experience was one that we were pleased with. We were treated with dignity and respect and would recommend Pete as a salesmen. But, the experience we have had with the vehicle and the dealership from the moment we left the lot has been something out of a nightmare. We are a young couple that have saved up our pennies to purchase this vehicle with cash. I understand its not their #1 sale, but its our biggest purchase. When we decided to buy the Honda pilot- we told the Salesmen, Pete that the alignment was very off and we preferred to have this fixed before we took it home. He convinced us that we should take it home and drive for a couple days and if its still off then bring it back. I blame ourselves for listening to that advise- why would we think the alignment would fix itself? Pauly Honda should have fixed it for us that day. Instead we had to bring the SUV back and we noticed the very first day we drove it that the back break was ceased. This is why the alignment was off, but if they would have checked the alignment when we asked we wouldn't have had this problem. So we had to drive 3 hours round trip TWICE to drop off and pick up the car. After finally getting the car back, ON THE DRIVE HOME we noticed a HORRIBLE shake in the back of the vehicle when going 35 miles per hour. So that next week we had to drive out AGAIN for a 3 hour round trip to have them fix it. They had our car for an entire week to fix. After we drove to pick up the car again, ON THE RIDE HOME we noticed it STILL had the same problem-- even worse! So we now have had our car for over a month but its been in the shop 90% of that. We have spent 18+ hours driving out there in rush hour. We have had to take off work and spend heaps on money in gas. Our car is still not fixed. We need Pauly Honda to come get the car and fix it, but they say that dont offer shuttle or pick up unless its within a mile of their dealership. Well, if Honda knew how to fix the car before returning it, we would not be in this position. I am hoping they can rectify this and this nightmare can be over. Our shopping experience had been a great one and we wish we could recommend them. But the way this as been, we just cant. More

Thank you - Great Service as Always! Brought my Honda Pilot in since my check engine light came on. They were efficient in solving the problem and getting my car fixed. Thank you, as al Brought my Honda Pilot in since my check engine light came on. They were efficient in solving the problem and getting my car fixed. Thank you, as always! More

My experience with this Honda dealer is exceptional From the time you pull in for service till the time you leave, you are treated with the utmost respect and knowledge of what needs to be done, how muc From the time you pull in for service till the time you leave, you are treated with the utmost respect and knowledge of what needs to be done, how much it will cost, if there's any recalls and how long it will take to get the job done! The service department is AWESOME! I only wish I had purchased my CRV from Pauly instead of Mueller! More

Service great Very helpful in the service department and wAs able to get in without a formal appointment My salesman was great and now the service department is a Very helpful in the service department and wAs able to get in without a formal appointment My salesman was great and now the service department is as well More

Bob was great to work with, very knowledgeable! Bob was very helpful and made it an easy great experience. The front desk was attentive and friendly. The manager made sure that we were happy and t Bob was very helpful and made it an easy great experience. The front desk was attentive and friendly. The manager made sure that we were happy and taken care of. More

Great dealership Good price-found the color we wanted-fast service-terrific salesman-will definitely recommend this dealer to others. Salesman explained the inside of Good price-found the color we wanted-fast service-terrific salesman-will definitely recommend this dealer to others. Salesman explained the inside of the car and what all the dials etc were used for. More

SERVICE IS IMPECCABLE Pauly Honda Libertyville, Illinois - I have been coming here 20 years +. . Pauly treats the customers with respect, dignity, each and every employee. Pauly Honda Libertyville, Illinois - I have been coming here 20 years +. . Pauly treats the customers with respect, dignity, each and every employee. Sales/ Service/ Whomever answers the telephones. I personally have bought cars from James Olgsby - Sales and work with Julie Hellenga - which both have been at Pauly Honda for quite some time. Big Kuddos to them. I also want to say every other employee that I have worked with have always been nice. Even to the generous porters !!! More

Terrible service at the service department We bring our cars for regular check-up and oil change. They charge over $400 for safety check at least once a year. But I had to change all 4 tires We bring our cars for regular check-up and oil change. They charge over $400 for safety check at least once a year. But I had to change all 4 tires a few weeks after this dealer's safety check because one of the tire's air pressure was low and took my car to local mechanic shop and was told that all four tires were not safe to drive around. When I told a clerk at the dealer when I went back for oil change a couple month later, the clerk had changed his attitue toward me. Another incident that I had an experience was my car's battery ran out completely a month ago at a shopping mall parking lot, and had to call AAA service. That was a month after a regular safety check at this dealer. If they do safety check periodically and charge almost $400 for it, how come battery runs out completely????? We bring our cars to this dealer because it is closest from our house and my husband and I do not know anything about the cars. We are not planning to buy anymore Honda. More

Professional and Friendly First time experience for an out-of-town visitor. Just needed an old change. Mr. Lagunas (Fernando) did very nice job. Exceeded my high expectation First time experience for an out-of-town visitor. Just needed an old change. Mr. Lagunas (Fernando) did very nice job. Exceeded my high expectations. Everyone was helpful and friendly. Thank you! More