Honda Libertyville

Excellent customer service Have been buying/leasing cars from Pauly Honda since 2008. Al Albertaga has been our salesman for all cars. Personable and professional. Always a plea Have been buying/leasing cars from Pauly Honda since 2008. Al Albertaga has been our salesman for all cars. Personable and professional. Always a pleasure to work with. Very patient showing us the features of the car. Always gets us a good deal. Financing easy & streamlined. More

Customer Service has Gone Bad When I bought my first car from here 4 years back, I was extremely surprised to see their customer service, It was awesome. Someone is always there to When I bought my first car from here 4 years back, I was extremely surprised to see their customer service, It was awesome. Someone is always there to help you, once you walk in to their dealership you are greeted and being helped on every single point of your experience. I recommended couple of my family members for this dealership and they were also happy with their caring service. But not anymore half of the staff is same, half have been changed. It seems like they don't care for customers anymore. If you walk into their dealership they don't look at you. You roam around from car to car and no one comes to ask you for any help. If you find someone free and ask them they make excuses that they are busy with other customer, when you ask the Receptionist she also keeps asking different sales agent and they say Sorry they are Busy. and you can see them doing nothing. Now they don't care for customer, they don't care if the car gets sold or not. They don't care for discussing the price with you. They give you a price and you decide whether you want to buy it or not. They don't have time to discuss. I don't know if this arrogant attitude is with every customer or only selected customer. They probably think that you are there to waste their time. More

Quality work done in a timely mannet Have purchased 3 Honda’s from Pauly. Service department is courteous and knowledgeable and they do not try to sell you unnessary service. Julie ion Have purchased 3 Honda’s from Pauly. Service department is courteous and knowledgeable and they do not try to sell you unnessary service. Julie ion service is awesome! More

My experience with Niall was very pleasant. Niall was delightful and explained everything very well. Both he and Troy were great in processing our purchase quickly. I would definitely recommend Niall was delightful and explained everything very well. Both he and Troy were great in processing our purchase quickly. I would definitely recommend Pauly Honda to friends. Thank you! More

Good Experience I feel like I have always gotten a fair price for service. Fernando was great to work with. Will definitely be back and recommend to others. I feel like I have always gotten a fair price for service. Fernando was great to work with. Will definitely be back and recommend to others. More

Great service I’m very happy with all facets of Pauly’s service dept. very friendly, comfortable place to wait and trustworthy mechanics. My only complaint is they I’m very happy with all facets of Pauly’s service dept. very friendly, comfortable place to wait and trustworthy mechanics. My only complaint is they forgot to turn off “maintenance due soon” light. When I called, the man who answered didn’t know how I could turn it off. More

Pleasant purchasing experience The salesman went out his way to acquire the exact Honda that I wanted. He was very pleasant and never tried to hustle me or pressure me in any way. The salesman went out his way to acquire the exact Honda that I wanted. He was very pleasant and never tried to hustle me or pressure me in any way. Even the closer didn’t try to sell me anything that I felt that I didn’t want. A pleasure to deal with. More

Very happy with entire process Service was great and car is awesome. Took the time to make sure I got exactly what I wanted. Appreciated the low pressure but high quality. Service was great and car is awesome. Took the time to make sure I got exactly what I wanted. Appreciated the low pressure but high quality. More

Julie makes service easy Because I trust Julie (service manager), it only takes one call to consult, schedule, and start the service. I trust I’ll get the right service at th Because I trust Julie (service manager), it only takes one call to consult, schedule, and start the service. I trust I’ll get the right service at the best price at a mutually convenient time. More

Great, no pressure experience We recently worked with Lisa on purchasing a new Honda Pilot. We did exchange a lot of emails and all questions were completely answered in a clear a We recently worked with Lisa on purchasing a new Honda Pilot. We did exchange a lot of emails and all questions were completely answered in a clear and concise manner. During the purchase process of signing the papers and arranging financing, we were in a time crunch for another appointment. The staff did a great job of making sure we made it out on time. Kudos to Lisa and team! More