Honda City

I seriously thought I was part of a Saturday Night Live skit when I visited Honda City ----every bad, stereotypical experience you've ever heard of from a car dealership / salesman took place during this v skit when I visited Honda City ----every bad, stereotypical experience you've ever heard of from a car dealership / salesman took place during this visit. The receptionist/greeter TEXTED FOR ABOUT 3 MINUTES, AFTER SEEING ME, before stopping to ask if I needed help...AWFUL!!! Then she told me someone would be with me in a minute because she "couldn't see around the car to know which salesperson was available." REALLY? When I did finally see a salesperson, Frank Rossano, he used every cheesy, stereotype of a line for what he was "going to do for me" and then proceeded to come up with a quote that was incredibly insulting and about $80/month HIGHER than two previous quotes I got from other dealers. More

We bought our 2013 Civic Hybrid through the Costco program, so there was no haggling over price. I also got what I expected on my trade-in, which kind of surprised me, but I guess my expectations had program, so there was no haggling over price. I also got what I expected on my trade-in, which kind of surprised me, but I guess my expectations had been lowered from when I bought my previous car and got killed on the trade-in. My main drawback was that the salesman told us you can't get a Honda Civic with Nav AND leather; that there was only either/or. We had asked about both. We weren't sure we wanted to spring for the leather anyway, so after we bought the one with NAV and figured out we could have gotten both, we let it stand and figured we'd saved a grand and had the decision made for us. We didn't have time to wait for a car to be custom ordered anyway and wanted to buy it that day. But, we were a little resentful that we were misled. As noted, though, the price was good as it usually is with Costco, the trade-in was good, and everyone was super friendly and not terribly high pressure throughout. I'd do the Costco program here again; I might be a little more thorough in my research beforehand, but this time, we were in a rush and we are quite satisfied with the car. More

This is the shadiest place of business I’ve ever had the misfortune of dealing with. WHAT KIND OF PLACE DOESN’T ALLOW YOU ACCESS TO THE GM???? I came in through the Costco program to by a 2013 Accord V6 Co misfortune of dealing with. WHAT KIND OF PLACE DOESN’T ALLOW YOU ACCESS TO THE GM???? I came in through the Costco program to by a 2013 Accord V6 Coupe w/ nav for the agreed price of just under $31K. My salesperson CHRIS PENA guaranteed that he would have the car for me in 2-3 weeks. At week 2 I was told they were unsuccessful in locating the car, but they had one in a manual trans or one in a color I dint want. He was “gracious” enough to offer me the cars I didn’t want at the same price, which they HAD TO sell it to me for anyway because Costco pre-negotiated the cost. Finally 3 weeks after that Chris calls and tells me my car is there, he was looking at it, and how quickly could I get there. I explained that I was out of state for work and would be in the dealership 2 days later to pick it up. I arrived at the dealership after transferring my car insurance from my trade-in to the new car and registering the new car with my town (I live in an incorporated village where a parking permit is required). I sat with financing, completed all the paperwork, and ordered a remote start. I was told the care would be ready in about 2-3 hours. Almost 6 hours later Chris Pena calls to tell me they made a mistake and the car wasn’t automatic, it was a stick. They had the car for 3 days, were supposedly putting a remote start in for 6 hours, and no one noticed this? I wasn’t shown the car because I was told it was being prepped. Never mind the fact that the first 2 numbers VIN tells the salesman if the car is automatic or stick. I personally think that they did have the correct car, but found someone willing to pay sticker or more prior to me returning to town. I think they were trying to pass off the manual trans that they had sitting there for WEEKS as the “mistake”. They were unwilling to try and swap one of the 2 accords they had for the one I wanted, I was told they didn’t have a swap manager, then I was told the person who handles swaps is incompetent, etc. I would ask questions about how this could happen and be given 3 different answers by Chris after questioning the validity of the responses he was giving me. The next day I went back to the dealership and asked for the GM. Chris tried to stall me and brought me to every department in the place. After insisting for the 5th time that I wanted the general manager, some 20 year old sits down and tells me he’s the manager. When I asked him if he was the GM he said no, he was one of the sales managers. I told him that I did not need to speak with him, as I wanted the person in charge of the entire dealership. He proceeded to stare at me, as if trying to intimidate me, for over 2 minutes without saying anything until I had to ask him to get up from the desk and stop trying to stare me down. I asked for the GM AGAIN and the sales manager told me he was out for the day. When Chris Pena got back to the desk I questioned why he would send over a sales manager when I asked for the GM. He proceeded to tell me the GM was busy with another customer. So, was he busy with another customer, or not in? I have called 5 times since then and been transferred to a different extension each time I ask for Dennis Buchanan. Long story short, went to Babylon Honda, and Tony Fuoco got me the car that was “unattainable” in 5 days. Not only did he honor the Costco price when he didn’t have to, he gave me a little extra discount for the horrible experience I had at Honda City. The GM of Babylon Honda has already called me to ask about my purchase. That’s a professional place, with honest people. You’re better off spending your money there, at least they return calls. More

I bought a 2008 Honda Accord EX-L in January, my sales man Danny said the car has been brought to the service department for the multi point inspection/ detail before the car was handed over to me. I cal man Danny said the car has been brought to the service department for the multi point inspection/ detail before the car was handed over to me. I called the service department found out that the car was never brought to the service department for the multi point inspection.Danny also said the Transmission Fluid and everything was flushed, Nothing was Flushed at all which really pist me off how can you lie to your own customer, Transmission Fluid was dirty never been changed. More

What a great experience! Gilbert was so friendly and helpful,He made the car buying experience a lot less stressful than I expected! I would recommended this dealership to all my family and friends look helpful,He made the car buying experience a lot less stressful than I expected! I would recommended this dealership to all my family and friends looking to buy a car! More

from the moment we walked in we felt the salesmen were being attentive and friendly and we were given top notch service overall we had a great experience thanks city honda. being attentive and friendly and we were given top notch service overall we had a great experience thanks city honda. More

I went to Honda City because a colleague of mine suggested that I go there. She had a great experience and hoped that I would too, especially since my car was totaled by Hurricane Sandy and she hope suggested that I go there. She had a great experience and hoped that I would too, especially since my car was totaled by Hurricane Sandy and she hoped that I would not be more inconvenienced. Unfortunately, I was unable to share her love for the place. When I got there, Alex R helped me out. He was good - a little aloft, but that was okay because I had immediately informed that I was only interested in test driving a car, getting as much information as I could, and that I had NO intentions of buying a car today. I asked to test drive the Fit (because of its price, I had to think about it) and the Civic (which is what was totaled). They didnt have any 2013 Civics, which I thought was odd because in Brooklyn they did, but it was okay. He gave me some information about the Fit, which was really good and it really helped. He got the 2012 Civic and I test drove it. He was great! He was absolutely fantastic, not only because of the test drive, but he answered all of my questions about the car, both 2012 and 2013, and it was a great experience. Then we started talking numbers. I asked specifically for a ball-park figure, within a couple of hundred dollars, so that I had some number to work with. He made a work sheet based on my job, my record, etc. He broke down the numbers for me and explained where different costs would come from, etc. The price he quoted was reasonable and I had actually decided that I would get the Civic...only, I did not want to get it that day. I did not verbalize this, but he convinced me to come back. A really GREAT guy! No pressure, nothing. I then asked Alex R for a copy of his worksheet, so that I could remember all the information he gave me. He said okay.... THEN, he brought over his manager, Herbie. Herbie is full of energy, which is great. But he was very very - did I mention, VERY? - aggressive. He asked me what he could do for me to get me to drive the car off the lot that day. I repeated to him that I was not going to buy that day, and I had already made that decision. But that Alex had already answered all of my questions and I would come back. But that was not enough for Herbie. He insisted that he "knew me" and that all I needed was to quote him a price and that he would see if he could make it happen. He mentioned something about $500 Flex money, so that he would take an additional $500 off the price of the car. He wrote a quote on the worksheet. It looked good, but I was not buying that day. I asked him how long that quote was good for, but he did not answer. He then crossed out that number and wrote another. But the whole time he said that he "knew me" and that I could go on the internet and do the research, but that I needed to buy THAT day in order to get the price he quoted. Herbie did not listen to me, as the customer, in that I was not going to buy that day, and that I only wanted to have ball park figures. He acted like he was doing be a HUGE favor by lowering the price $100 or so. I asked for Alex's business card, so that I could go back to him. But Herbie did not recognize that I did not want to buy. He kept on pressuring me to buy a car that I was not ready to buy. He basically acted like a bully. It was very very disturbing. I had come there to make a well-informed decision and to be able to get a replacement car for the one that I had lost. Instead, Herbie ruined the whole experience and made me feel that I should NEVER get a Honda again. So, perhaps I should thank him - I will now most likely be getting a Toyota. More

Very unprofessional and unfriendly. The Sales is David Lopez. WILL NOT RECOMMEND TO ANYONE. He lost his temper just while negotiating for the price. Not customer friendly. Am not sure how he can be at a c Lopez. WILL NOT RECOMMEND TO ANYONE. He lost his temper just while negotiating for the price. Not customer friendly. Am not sure how he can be at a customer service job. More

I'm not exactly sure why this dealer gets so many good ratings. I came in here after having visited Huntington Honda ("HH") and was not impressed at all. I dealt with Nathan, and though he was nice at f ratings. I came in here after having visited Huntington Honda ("HH") and was not impressed at all. I dealt with Nathan, and though he was nice at first, he ultimately did not provide a comfortable car buying experience. I told him that I was aware of all the features the car I was looking at (2012 Accord) and that I just wanted to talk about numbers. Even after hearing this, he continued on with his normal sales pitch and attempted to have me test drive a car. He didn't get that I was an educated buyer and knew what I was getting into. Let's just talk numbers, please! I get that car salesman have a job to do and going through the whole pitch is part of that job, but what do you do when you deal with a customer who knows what's going on?! It's called adaptation. Sadly, this did not occur. Nathan brought his manager to talk with me after I had told him the great quote I was getting from HH. I felt as if I was in trouble and that I had done something wrong. The whole time I was made to feel as though I was stupid and did not know what I was talking about. My time was completely wasted and I did not gain anything but a rough estimate on the car I wanted. Without further detail on the numbers, which is all I was looking for, I decided to go back to HH, where I ultimately got my car. I even dealt with a salesman at HH who used to work at Honda City ("HC"), and he said that the salesman there were trained to deal with customers who had just visited from HH. HC knows they can't beat HH so they resort to other tactics. I didn't stick around to find out what those tactics were. Skip HC. Go to HH. You'll be glad you did. More

Both the sales manager and the salesman were great. They listened to my needs and were able to deliver a great product and a super deal. listened to my needs and were able to deliver a great product and a super deal. More