Honda City

Very unfriendly behavior by their Finance manager Honda City, Levittown customer service is awful. Mainly Finance Managers(Edwin Febles) was very unfriendly and rude. He was not willing to help to pur Honda City, Levittown customer service is awful. Mainly Finance Managers(Edwin Febles) was very unfriendly and rude. He was not willing to help to pursue other financial options rather he was insulting and was trying prove his superiority in knowing finance really well. Which he does not I believe. Cannot believe we have such mangers .. Where one of the imp point in management says customer is everything .. It's a disgrace. I would not recommend this dealership for any sales activities. More

First time buyer I recently bought a certified car from Ar, he explained the process of buying my first car slowly and Marie in finance was very nice. I am recommendin I recently bought a certified car from Ar, he explained the process of buying my first car slowly and Marie in finance was very nice. I am recommending them to everyone in my precinct. More

Bad Service Experience Took my 2008 Honda Civic Hybrid in for a complaint about the suspension and a harsh ride. They replaced a control arm bushing but left the stabilizer Took my 2008 Honda Civic Hybrid in for a complaint about the suspension and a harsh ride. They replaced a control arm bushing but left the stabilizer bar bushings loose. One fell off while driving. Took it back to have one tightened and the other replaced. The vehicle still had a hard ride; I suggested inspecting all of the motor mounts. They claimed to have found no problems on two separate occasions. I finally took it to a different dealer, within half-hour they found a bad transmission mount. BTW vehicle was still under warranty. More

Not a horrible experience till I got to the "Finance Manager" . She began trying to tell me that I was better of earning my .5 percent interest in the bank and finance a car through them at a 3% interes Manager" . She began trying to tell me that I was better of earning my .5 percent interest in the bank and finance a car through them at a 3% interest rate . When I asked her to explain she just said "Well it's accumulating interest " .when I said I'd be losing money every year she just said . "The difference is like $3 a month ". Which was really about $50 a month plus the loan origination fee. Then came the "alarm and remote start" . No thanks . But how about an extended warranty ? . Which you can't "purchase after the deal" . False information you can purchase warranty's for used cars yourself through a 3rd party and you'll save on the commission that the dealer charges. Overall I love the car but hate the 2nd "salesmen or saleswomen in this case " that tried to push her products by providing false information . And after 3 days my XM radio had stopped working when I called the dealership they said "you have to contact XM radio we have nothing to do with that " Gee thanks for helping ... Probably wouldn't recommend them , but as a disclaimer just be careful of the "Finance Manager" . More

I was pleased when I purchased a honda from honda city in 2007 , well that all changed the other day I was interested in a used pilot was close to a deal with salesman Steve hershkoeitz when his manager came 2007 , well that all changed the other day I was interested in a used pilot was close to a deal with salesman Steve hershkoeitz when his manager came over and gave me this whole song and dance about the owner of this dealer does great deals he basically ruined our deal he was rude and acted like me and my family were bothering him make a long story short we went to millennium honda and purchased my pilot I'm so disappointed in honda city just so do rude More

I visited Honda City when my Honda Accord lease was about to expire. I had dealt with them previously and had an ok experience. Not this time. They tricked me into going with a different finance company f to expire. I had dealt with them previously and had an ok experience. Not this time. They tricked me into going with a different finance company for my lease - I had always been with Honda Financial, and they did not mention it was a new company. I discovered that I had a different finance company when I called Honda Financial to ask a question. They couldn't find the new info in their system. I thought maybe they were late in getting to them, but then I received a letter from the new company - suspiciously called "Hann Financial" - awfully close. When I called to see if I could change this, they said it was too late! The sales manager was an arrogant @$$. On top of that, they did not send the required paperwork to the insurance company. I received a note from my insurance company letting me know I needed to send some paperwork.....which then turned into a phone call telling me I had to get pics taken of my new car for them because they had not received it yet. I've had to do more work for this car lease than any other! If you are looking for a Honda on Long Island, AVOID this dealership at all costs! They do not value their customers, and their blowhard sales manager will condescend to you as if you have pea brain the size of his own. I'm sorry that I can't take the car back and go somewhere else!! More

Received letter in Aug 2013 stating lease end in Oct 2013. Go to dealer August 28 where salesman calls honda finance and tells him lease ends in October so dealer stamps and states they would pay one pa 2013. Go to dealer August 28 where salesman calls honda finance and tells him lease ends in October so dealer stamps and states they would pay one payment. They tell me to disregard bill cause it might cross in mail. I receive another bill in October and after investigating with finance company they tell me lease doesn't end until March 2014. Salesperson doesn't understand what happened, owner refuses to tAlk to me, and I'm getting run around for a week. They tell me I made the mistake so I should pay for two cars when the dealer has possession of one. They will do nothing to remedy their mistake. So now I have to go to court because they will not admit mistake. Two months is a long time and I discovered mistake. How can you run a dealership like this. Yes mistakes happen, but it shouldn't take two months for you to receive a letter from finance company and not answer them, have car on lot and expect a Loyal customer to pay for your mistake. Terrible way to treat repeat customer who will never buy another honda More

Hello, I was at Honda city on Sunday and the owner or Hello, I was at Honda city on Sunday and the owner or branch manager (Keith)was extremely rude and arrogant. We had a very nice salesman who treated Hello, I was at Honda city on Sunday and the owner or branch manager (Keith)was extremely rude and arrogant. We had a very nice salesman who treated us nicely. We were almost about to close the deal and while we were going through last negotiations ,Keith steps in and says "take the deal or you may leave"' he also added there are 11 other dealerships out there and you could go to them. This is our 4th bad experience with this dealer. We were there at 4pm to sign the deal and trade in our car, since we had done our homework we knew what to expect for our car so the negotiations went for a while longer..Keith says " you are holding all of us from going home and keeping all of us away from are families"... It was a big purchase for us. Keith's tone was very bad and unacceptable. I feel very bad for the salesperson since he worked very hard. We would never ever go back to this dealership as they treated us like dirt (especially if you make them stay a little over ) I would never recommend this dealership to any one. More

Had a great experience at Honda City. Definitely go there for your next Honda. See Al. He is very helpful and friendly. Highly recommend. Also Wayne in finance. Also everyone calls you by your f there for your next Honda. See Al. He is very helpful and friendly. Highly recommend. Also Wayne in finance. Also everyone calls you by your first name, just like Cheers! More

Unfortunately my experience was horrible. I went through all of the initial work getting to the point that I was ready to purchase a new vehicle. Prior to agreeing to purchase that vehicle, using my through all of the initial work getting to the point that I was ready to purchase a new vehicle. Prior to agreeing to purchase that vehicle, using my 2009 Honda Pilot Touring as a trade in, I asked the sales person and the manager if the new vehicle had everything in it that I had in my 2009 Honda. I asked that question after they inspected the my 2009 Honda with the keys including the remote start key fob. They replied YES so I went ahead with my purchase. However, when I went to close the deal, after securing insurance from my insurance company, two items that were not on the new vehicle paperwork were the remote start and the running boards. I could not accept a vehicle without the running boards because my wife is disabled and she would not be able to enter the vehicle without the running boards. They insisted that were unable to add these items without additional cost. I offered to pay for the remote start and asked them to work the running boards into the deal. They said they could not do that. The end result was I cancelled the sale and purchased the new vehicle from a different dealership. My 2009 Pilot was originally bought from Honda City but after they did not back what they said I would never buy another vehicle from them nor will I refer anyone to them. Bottom line is I spent a lot of time for nothing. More