Honda Cars of Rockwall - Service Center
Rockwall, TX
12 Reviews of Honda Cars of Rockwall - Service Center
Tried to make an appointment to take my Honda in for a road trip service check, but the response time in making my appointment was ridiculous & unprofessional. I finally heard back to schedule the appoint road trip service check, but the response time in making my appointment was ridiculous & unprofessional. I finally heard back to schedule the appointment the next day. Very slow response time. Really disappointing, especially since I have purchased 4 Honda cars from this dealership. Do better Service center of Honda of Rockwall. More
I made an appointment with Mr. Chad Molock, Service Manager at Rockwall Honda, for my 20,000 mile routine maintenance. It was my daughter's car, but she was busy, so I went in for Chad Molock, Service Manager at Rockwall Honda, for my 20,000 mile routine maintenance. It was my daughter's car, but she was busy, so I went in for her, and she told me to make an appointment with Chad. He did a great job with the things that need to be checked and taken care of at 20,000 miles (i.e. oil change, wheel alignment, brake fluid change, etc.). Even though it took more time than expected (almost 2.5 hours) , I had the added pleasure of taking care of my daughter's car. I appreciated Mr. Chad updating me on the progress of the repairs halfway through, and the car is driving very well after the maintenance. More
Mr.Chad Molock is the only person I trust with my car here. His service is high class and five stars all the way. I was driving down the highway today and heard a strange noise coming from my car, so here. His service is high class and five stars all the way. I was driving down the highway today and heard a strange noise coming from my car, so I quickly had my car towed to Honda Rockwall. I met Chad Molok, who always takes great care of my car, explained the situation, and he quickly found the cause and fixed it perfectly. All I had to do was sit in the waiting room and wait. The repair time was also quick. Also, the last time I had a problem with a wheel on my car, I went to Chad and he answered all my questions and fixed my car perfectly with no problems. He is courteous, knowledgeable, and honest. Because of Chad's professionalism and the customer satisfaction service he provides, I will continue to service my car at Honda Rockwall in the future. More
I suggest you take your vehicle anywhere but Honda Cars of Rockwall for service. Huge fail at vehicle and customer service. Couldn't have more regret than going there and putting up with one ordeal after a of Rockwall for service. Huge fail at vehicle and customer service. Couldn't have more regret than going there and putting up with one ordeal after another. And AC still blowing hot. More
STAY AWAY! !! I had trouble with this dealership once before, but received a service coupon and thought I'd give them another chance. My mistake. I paid for a !! I had trouble with this dealership once before, but received a service coupon and thought I'd give them another chance. My mistake. I paid for an oil change and tire rotation. A few days after the service I noticed that they did not do the tire rotation. The reason I knew this is because I recently had new tires put on the back and they were still there. The day I took my car into be serviced I waited almost 2-hours. When I called the dealer to tell them that they charged me for a service they didn't do, the lady asked me if I would like to schedule an appointment and bring it back. I asked her how long it would take and she said that I would just have to schedule an appointment. ARE YOU KIDDING ME!!! YOU FAIL TO PROVIDE A SERVICE AND YOU CAN'T MAKE IT A PRIORITY TO FIX IT. NEVER AGAIN!!! More
I'm not please with the Honda. I expected more from the Accord. The car is a 2014 and doesn't have 70 miles on it. Too much has gone wrong with the vehicle. I'm not very please I expected more from the Accord. The car is a 2014 and doesn't have 70 miles on it. Too much has gone wrong with the vehicle. I'm not very please with the service department either. It took close to three hours to tell me what is wrong, and the overpriced to repair the vehicle. The part was not available. Took about four days for the part to arrive. When I decide to get another car, it will not be from Rockwall Honda. My vehicle is supposed to be ready tomorrow before closing, we will see. More
Worst service department EVER! ! I’ve had Honda accords for 34 years & will not be buying anymore Hondas. Rusty in the service department is one of the rudest individuals, so pumpe ! I’ve had Honda accords for 34 years & will not be buying anymore Hondas. Rusty in the service department is one of the rudest individuals, so pumped full of himself!! More
Called Honda Cars of Rockwall on Dec 22nd, set up an appointment on Dec 28th to fix a recall notice on my Civic. I arrive to my appointment and they informed me it would be about 2 hours. A little aft appointment on Dec 28th to fix a recall notice on my Civic. I arrive to my appointment and they informed me it would be about 2 hours. A little after two hours they came and told me they didn't have the part needed for my recall notice. I am not sure why they didn't let me know before I arrived that they didn't have the needed part. Or why did it take 2 hours to let me know once I got there. They could have at least washed the car lol. Poor customer service. And I have bought 6 cars from them. More
Rude serviceman BOILS HAS ZERO CUSTOMER SERVICE..... I had a appointment. To find out why after A recent recall .... on a Air Bag..... I couldn’t start my car .... the key would never turn or enter.... had a appointment. To find out why after A recent recall .... on a Air Bag..... I couldn’t start my car .... the key would never turn or enter.... this was after my recall .... I had a appointment this morning but was met with a lame Handle of the situation.... I gave my story prior to making this appt and they We’re all defensive about it couldn’t be their fault... and BOILS WAS RUDE AND Walked off... demanding I NOT POINT AT HIM( no doubt mental issues.... to walk off from a customer ) they all were in on it and they dug their feet in that This would be $800.00z.... I opted to leave because Boli is the most unprofessional tech at the dealership I was going to look at the new Honda’s and have saved money to pay cash for what ever I want...... I WILL NOT BE DOING-ANY BUSINESS WITH Rockwall Honda .....they pre decide what they will do and are RUDE AND UNPROFESSIONAL !!!!! Boils would be fired if I had my way!!!!! He’s a DISGRACE TO THEWORD .... SERVICE!!!! On my way home I spotted a Subaru Dealership and will Subaru dealership spend my hard earned cash with them Honda service department can gang up and stick together with some one else I won’t enter their establishment Ever again!!!!! As a customer And as a woman!!!!! I’m degraded for the SHADY TREATMENT I RECIEVED TODAY!!!!! I’ll spend my money at Subaru i’ll spend my money at Subaru Worst customer service ever A mechanic never even got to look at my car WHAT A SET UP SCAM THEY RUN THERE!! More