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Honda Cars of Rockwall - Service Center

Rockwall, TX

2.4
12 Reviews

12 Reviews of Honda Cars of Rockwall - Service Center

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July 30, 2024

Tried to make an appointment to take my Honda in for a road trip service check, but the response time in making my appointment was ridiculous & unprofessional. I finally heard back to schedule the appoint More

by ballard_cathy53
Workmanship
Recommend Dealer
No
Employees Worked With
Service department
Jul 31, 2024 -

Honda Cars of Rockwall responded

Hello Cathy, I'm sorry to hear about the delay in scheduling your service appointment. We strive for prompt and professional communication, so it's disappointing that we fell short here. Your satisfaction as a valued customer is our top priority, so we will work hard to make sure this does not happen again in the future. If you have any further concerns or recommendations, I would love to speak to you about them personally. My phone number will be at the base of this message. Best regards, Donald Maddran Service Director 214-458-7353 Thank you, {contact.name} - {contact.title} - {contact.phone} - {contact.email}.

July 17, 2024

I made an appointment with Mr. Chad Molock, Service Manager at Rockwall Honda, for my 20,000 mile routine maintenance. It was my daughter's car, but she was busy, so I went in for More

by SSKim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Molock
Jul 17, 2024 -

Honda Cars of Rockwall responded

Thank you for sharing your experience! We're glad to hear that Chad and the team at Honda Cars of Rockwall took great care of your daughter's car. We really appreciate your patience during the service, and we're happy to know everything is running smoothly. See you next time!

November 20, 2023

Mr.Chad Molock is the only person I trust with my car here. His service is high class and five stars all the way. I was driving down the highway today and heard a strange noise coming from my car, so More

by Kyungeun Park
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Molock
Nov 21, 2023 -

Honda Cars of Rockwall responded

We're so glad to know that Chad has been able to provide top-notch service for your vehicle at Honda Cars of Rockwall. It's great hearing how he was able to quickly and efficiently address the issues you were experiencing. We appreciate your trust in us, and look forward to assisting with any future car needs!

September 10, 2023

Horrible service center customer service really just doesn't matter not even to management stay away. More

by mrod282179
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Tunnell
Sep 12, 2023 -

Honda Cars of Rockwall responded

Hello, Customer satisfaction is our top priority and I'm genuinely sorry to hear that your experience did not meet the usual five-star standard we strive for. When time allows, please contact me using the inbox address below. My team hopes to regain your confidence and continue being the main provider of your vehicle’s maintenance needs. Best, Shannon Grape 9972-815-8389 shannongrape@lithia.com Service Manager

August 07, 2023

I suggest you take your vehicle anywhere but Honda Cars of Rockwall for service. Huge fail at vehicle and customer service. Couldn't have more regret than going there and putting up with one ordeal after a More

by Michael
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager, advisor, tech
Aug 08, 2023 -

Honda Cars of Rockwall responded

Hi Michael, I apologize for the persisting issue with your A/C; we always strive to repair the issue during your first visit. Please feel free to reach out to me below so I can learn more and attempt to make things right, thank you. Shannon Grape 972-815-8389 shannongrape@lithia.com Service Manager

January 02, 2023

STAY AWAY! !! I had trouble with this dealership once before, but received a service coupon and thought I'd give them another chance. My mistake. I paid for a More

by bbear9505
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Carlos
Jan 04, 2023 -

Honda Cars of Rockwall responded

Hello, We are truly sorry to hear about the level of communication you received from our team. It is unfortunate to see your past experiences have not all been consistent with the quality of service you have received. I would like to apologize for the inconvenience. Please consider contacting me, as I would enjoy speaking with you to turn this experience around. Dave Tunnell Fixed Operations Director davidtunnell@lithia.com 972-670-7219

August 05, 2022

I'm not please with the Honda. I expected more from the Accord. The car is a 2014 and doesn't have 70 miles on it. Too much has gone wrong with the vehicle. I'm not very please More

by angpsalm91
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Niguel, Rusty
Aug 06, 2022 -

angpsalm91 responded

I just picked up my vehicle. So far, it is doing well. Nigel was pleasant. But something is very wrong with the service at Honda. The quality is not there anymore.

Aug 09, 2022 -

Honda Cars of Rockwall responded

Hello, I apologize for the inconveniences you have experienced with our team, and certainly understand your frustration. I would like to learn more information from you. At your earliest convenience, please contact me. Dave Tunnell Fixed Operations Director davidtunnell@lithia.com 972-670-7219

June 09, 2022

Worst service department EVER! ! I’ve had Honda accords for 34 years & will not be buying anymore Hondas. Rusty in the service department is one of the rudest individuals, so pumpe More

by Ann
Recommend Dealer
No
Employees Worked With
Rusty
Jun 21, 2022 -

Honda Cars of Rockwall responded

Hello Ann, Thank you very much for bringing this to our attention. We would like to sincerely apologize for the experience you had with one of our employees. At your earliest convenience, please reach out to me. Dave Tunnell Fixed Operations Director Davidtunnell@lithia.com 972-670-7219

December 28, 2021

Called Honda Cars of Rockwall on Dec 22nd, set up an appointment on Dec 28th to fix a recall notice on my Civic. I arrive to my appointment and they informed me it would be about 2 hours. A little aft More

by gman2483
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose
Dec 29, 2021 -

Honda Cars of Rockwall responded

Hello, we seek to provide every customer with a five-star experience at every visit. The team at Honda Cars of Rockwall is disappointed to hear that we didn’t reach that mark at your last visit. Please contact me at your earliest convenience so I can gather additional details about your last visit and work towards a resolution for you. Thanks, and I look forward to hearing from you soon. Dave Tunnell davidtunnell@lithia.com

Dec 29, 2021 -

gman2483 responded

I was at Honda Rockwall, not Katy. ThNk you

August 11, 2021

Rude serviceman BOILS HAS ZERO CUSTOMER SERVICE..... I had a appointment. To find out why after A recent recall .... on a Air Bag..... I couldn’t start my car .... the key would never turn or enter.... More

by KarenSpiller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
BOILS !!!! Rude as the Devil
Aug 11, 2021 -

KarenSpiller responded

That is all truth.... they didn’t want to fix what they messed up and got their way Manager quoted me $876.00 to fix Ignition....... I went to Archers Auto. Repair on Washington st and got it done For $175.00 ..... Honda you are a disgrace.... and like I said BOILS WOULD BE GONE IF IT WERE MY BUSINESS!!!!!

Aug 11, 2021 -

KarenSpiller responded

I willl never go back to Honda I have saved for a new car My old car is 2003 Honda Accord I barely have 80,000 miles on it But I won’t buy from Rockwall Honda They are a UN sightly crew Never again

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