Honda Cars of Rockwall

Action speaks louder than words I bought a 2010 Ford F-150 supercrew 4x4 back in April. Started off with a horrible car buying experience. Had been discussing things with a salesman I bought a 2010 Ford F-150 supercrew 4x4 back in April. Started off with a horrible car buying experience. Had been discussing things with a salesman over the phone and set up an appointment to come in and look at the vehicle, show my trade in, and go through the process. Salesman was not there when I arrived like promised. Had to start the process over with a whole new salesman. So had to go through all the run around on price again. Was told the truck was 20k at first even though the first salesman had already quoted me a price at 18.5k and I had showed the text so we could start the negotiations at that point. During this time a huge hail storm comes through Rockwall. We leave shortly after not coming to terms on price of the truck. I receive an email a week later about reduced prices on the whole car lot cause of the hail damage to most vehicles, including the truck I was looking at. Then I receive a call from the original salesman that the truck has been reduced and now they could get me down to my monthly payments I wanted to be at. I ask about the hail damage and yes it has some on the hood and roof so the truck had been discounted but also they would be fixing it even after the sale since damage happened before the sale on the lot. Went ahead and let them run the numbers and send my info to the bank for approval. Told them I would not be trading my car in so I would have no negative equity to roll over on the new truck so that way that my payment could be lower. So agreed to a price over the phone and told the truck was ready and that I just needed to come sign the papers and it was good. Also told that once again the hail damage would be fixed. Show up and salesman once again tells me you don’t have to put anything down and all is good. Then I go to finance office to sign paper work and I’m asked how I’d like the pay the $500 I was told I needed to put down. I just told them I didn’t want the truck then if that was the case cause I was told I had a deal in place and was ready to go. So then they worked it back out so I would put nothing down. So signing paperwork with just myself on the loan and once again assured the damage would be fixed and they would give me a call and set up an appt and give loaner car. Receive a call a few days later that now I need myself and wife on the loan so we need to come back and redo paperwork. So we do. Then a couple days later I’m told the paper was messed up and that dates were wrong so they send the salesman to my house to have us sign paperwork. So I set up an appt with the salesman to meet at my house to sign. Which he shows up before me and just has my wife sign my name to paperwork then leaves before I can get there. Then call him and I’m reassured he’d be calling me next week to set up an appt to bring the truck In and get my loaner car so the hail damage can be fixed. No call, no return call from the voicemail I left him. So I go to pick up my plates and talk to another salesman and he says he’s aware and that my name is on the list and they are bringing in 5 cars at a time to fix due to having to give out loaner cars and that they’d be getting in touch with me to have it fixed. Fast forward to today and I call after emails to the dealership with no reply or anything. A salesman calls me back that remembers talking to me and is trying to be some what helpful but is trying to tell me that the hail damage repair guys are not at the dealership anymore and that my time window basically is done and it can’t be fixed now. He did also say he would try to contact general manager to see if they could still take care of it or estimate it and pay for it to be fixed at another shop. Which it what I’d prefer after this treatment I’ve received so far. The salesman that sold me my car and finance guy no longer work there either. So basically I was lost in the cracks or whatever they want to call it and now they don’t want to hold up their end of the deal. I also purchased a warranty with my truck to which now I pray nothing does happen to it cause they will probably try to screw me over there too. I know buying a new vehicle is never easy but I wouldn’t not recommend you ever even step foot on this lot to even talk cars with anyone after my experience. I’ve bought a few cars from Rockwall ford and Rockwall dodge and I’d highly recommend just going there and dealing with a dealership with some integrity and that will live up to their words. More

Excellent service Our experience with Honda Cars of Rockwall was very pleasant and delightful one, no pressure just a satisfactory transaction. We commend Will Huerta Our experience with Honda Cars of Rockwall was very pleasant and delightful one, no pressure just a satisfactory transaction. We commend Will Huerta for a job well done. More

Poor Finance department This review is more for their finance department rather than the sales or service. I purchased a vehicle in 2015 and traded that for another one in 2 This review is more for their finance department rather than the sales or service. I purchased a vehicle in 2015 and traded that for another one in 2017. They were supposed to send my gap insurance refund back. I sent them all the documentation that they needed (as they instructed), waiting for months and never got my check. I had to call them several times, and spoke with one their finance rep named Nancy. Initially she told everything is in order and I should get my check. Waited for another 3 weeks and still no check. Called them back , and Nancy answers the phone again, and this time she tells me she has not clue what's going on and I need to contact their accounting department. Not to mention she was rude and kept talking over me and discrediting me over the phone. I spoke with their fiance director John Martinez and explained to him that I just needed my money back, and he told me the same thing that they don't deal with that and I need to call the accounting. I was like why didn't you say this thing they first time I ever called your department!! I just thought they were not open about this and the department and its personnel did a poor job at handling the situation. They are very efficient at getting their money from you but not so good at sending you the refund you need. I will not purchase any more vehicle from them again. More

Great new car buying experience We had a great experience buying our new 2018 Honda Pilot. Jim Bywater did an excellent job showing us what we asked for. Kevin Bonds in finance also We had a great experience buying our new 2018 Honda Pilot. Jim Bywater did an excellent job showing us what we asked for. Kevin Bonds in finance also was easy to work with. Overall one of our best car buying experiences. More

Good and very helpful It’s bright friendly service. Sales people that will understand your needs And work with you in getting the right Vehicle for you. There is no high-p It’s bright friendly service. Sales people that will understand your needs And work with you in getting the right Vehicle for you. There is no high-pressure sales. More

Great customer service! From the front door on your fist visit, Everyone is helpful and genuine. My questions were answered either with a phone call, email or text. Top rat From the front door on your fist visit, Everyone is helpful and genuine. My questions were answered either with a phone call, email or text. Top rate dealership and staff! More

Wonderful experience They respected our request not to be "hounded" once we went in or an initial test drive but communicated information as we requested it. Even though t They respected our request not to be "hounded" once we went in or an initial test drive but communicated information as we requested it. Even though they didn't have my desired car in inventory, they were able to acquire it by trade with another dealer. Even the finance guy was great. Furthermore, I love my new car. More

Great. Every employee we came in contact with was very polite and kind. My wife & I were confident they all did every thing they were capable of doing. Every employee we came in contact with was very polite and kind. My wife & I were confident they all did every thing they were capable of doing. More

Great knowledge of product and professionalism Sales associate knew his product and provided very good details of the 2018 CRV we purchased. This is the second Honda I have bought from this dealer Sales associate knew his product and provided very good details of the 2018 CRV we purchased. This is the second Honda I have bought from this dealer and I would recommend them to my friends. More

2018 Honda CRV The dealership was great. Ben our salesman worked with us and only showed us vehicles in our budget. The entire process from start to finish was goo The dealership was great. Ben our salesman worked with us and only showed us vehicles in our budget. The entire process from start to finish was good. More