Honda Cars of Rockwall

If you are looking for a Honda, buy it anywhere but here. Bought a brand new Honda in 2018 which I enjoyed, but dealing with the sales people nearly killed it. 3 years later I get a call saying they are Bought a brand new Honda in 2018 which I enjoyed, but dealing with the sales people nearly killed it. 3 years later I get a call saying they are looking to buy used Hondas and for me to come in for an offer. Probably to get me to buy something new. Anyway I go in to see what happens as I am kind of interested in shopping. They have no idea what I am talking about and laugh. I say Forget it, they give me the "Have a blessed Day" Drove straight to Carmax and sold it. I will buy from any Honda, but not them. More

In 2019, my husband and I bought a brand new Honda Odyssey from Honda of Rockwall. We had been a "Toyota family" for a long time and loved the outstanding service provided by Toyota of Rockwall. Since Odyssey from Honda of Rockwall. We had been a "Toyota family" for a long time and loved the outstanding service provided by Toyota of Rockwall. Since the Odyssey came with more "bells and whistles" and was offered at a slightly lower price, we decided to switch over to Honda. In hindsight, that was a HUGE mistake. For over a year and a half, we have been dealing with technology issues with the Odyssey. We have experienced the following issues (constantly). ~ radio frequently "skips" (sounds just like a skipping record) ~ there is a often a crackling sound from the speaker ~ the entire radio system often powers off (the entire panel goes black) and then seems to reboot itself ~ panel where the speedometer is has gone completely black several times ~ there is often an message that says "No audio connection for FM" OR "Network connection lost" OR "radio unavailable" OR "audio is OFF" ~ the DVD player skips or completely goes black I have many videos and pictures of the issues we have been experiencing. We have shown (and emailed) these videos and photos to the service department and were told that they have to see it for themselves. We left our van at the dealership for two weeks before Christmas (so they could drive the van and see the issues firsthand). They apparently drove the van and did not experience any issues. So, they wanted us to go drive the van around with them, so they could see it happening. Since we were driving out of town, we had to go back to pick up the van. As soon as they pulled the van up and we got in the van, the crackling sound was coming from the speakers and both the radio and DVD player were skipping. My husband went in to get the service person. He and the technician same to witness it (and record it). After returning to town, we left the van at the dealership again, so they could fix the issues (now that they had experienced it for themselves). The van has been there for a week. Now they are telling us that there is nothing they can do about it. According to Honda, the issue is with our cell phones. Apparently, Honda vehicles do not always play well with Apple iOS systems. My husband and I both have an iPhone 11 with the latest iOS versions. My coworker (after my referral) bought the exact same van a few months after we did (from the same dealership), has an iPhone and does not have any issues with her van. It is really difficult for me to believe that all of our issues stem from our iOS systems. If that is truly the case, I would think that Honda would have figured out a solution. Instead, their solution is refer us to our cell phone carrier. REALLY?!? I cannot express how appalled I am by this company and this dealership. I really wish we would have stayed with Toyota. More

I can’t say enough great things about Honda Cars of Rockwall. If you are looking for friendly staff, look no further than Rockwall Honda. Rockwall. If you are looking for friendly staff, look no further than Rockwall Honda. More

Bad dealership,done very wrong Car was supposed have me and my sister name on it 2017 civic Got behind on note Got a call from sales manager telling me to call Honda financial Car was supposed have me and my sister name on it 2017 civic Got behind on note Got a call from sales manager telling me to call Honda financial and not to tell them I had car But to tell them I'm just a financial help to my sister Whole deal was bad Called Honda financial They told me they would have never did a deal like that And why did they only put my sister loan since I'm the one that had the car and was paying for it I will never recommend this company to anyone More

Typical Used Dealership-Read Our Review Before Wasting Time Dont use them! Find another dealership for your car purchase! We have been in contact with them for a few days about the purchase of a used vehicl Dont use them! Find another dealership for your car purchase! We have been in contact with them for a few days about the purchase of a used vehicle that we have been searching for. For days, we have been in touch by email and phone and everything seemed good to go for us to fly in to test drive and purchase (we were flying in from Colorado). After speaking with Jim and Matt all week, we booked a $400 flight to Texas late Thursday night after speaking with them one last time. Friday afternoon, we were told that this vehicle was getting work done at a Jeep dealership. This information was known to them all along, but they never bothered to tell us. We are now out the $400 for the flight and now all we can do is our best that nobody else makes the mistake of doing business at this dealership. Also, all week this vehicle was listed on multiples sites (including their own site) at the same price, but as soon as they knew were were coming in to take a look, the price mysteriously went up $1,000 Friday morning. Don't think that this dealership is different than any other used car dealership and do your best to stay away! whatever we can do to help others not make a bad mistake. More

Do not trust Ben Teaney!!! Ben Teaney is a liar!!! Do not trust him!! He tells you want you want to hear to get you in the dealership. Then he goes back on the deal that he says Ben Teaney is a liar!!! Do not trust him!! He tells you want you want to hear to get you in the dealership. Then he goes back on the deal that he says his manager agreeded to. I drive along way and he passes me off to another salesman. I talked to him 3 times that morning to be assured of the deal. Because it wasn't in writing he acts like I'M the one lying!!! Do not go to this dealership!! More

Kept their word! The salesman who helped me get a great deal was Luis . The dealership honored the price they advertised. But it was Luis who was very professional and The salesman who helped me get a great deal was Luis . The dealership honored the price they advertised. But it was Luis who was very professional and helped make the whole experience well worth the drive. More

Barbara Bynaum Glen Tate was my Salesman he went above and beyond to get me in my 2014 Honda Accord fully loaded at a great price also . Mr. frazier was excellent al Glen Tate was my Salesman he went above and beyond to get me in my 2014 Honda Accord fully loaded at a great price also . Mr. frazier was excellent also . They both were very informative and help i had a few hoccups and didnt think i could buy from there but Glen Tate assurd me i could and these guys made it happen. My family loves Honda's and npw we have 3 in our drive way . Thank you so much Mr. Tate for going that xtra mile .certified honda More

Pretentious to provide best service but they are liars They are not genuine in sales and services. The account department does not know what they are doing. They don't have qualifications. Poor explanatio They are not genuine in sales and services. The account department does not know what they are doing. They don't have qualifications. Poor explanation and the assistant accounts manager is very rude. She tell you one thing and later on denies. The services department is not qualified. I took my car for the first service, they messed up with alignment. I had to spend more to fix it somewhere else. Be careful buyers. More

Great salesman! Impressive dealer inventory, great customer service from Kim Carter, made us feel comfortable every step of the way! Would highly recommend! Sheryl Wa Impressive dealer inventory, great customer service from Kim Carter, made us feel comfortable every step of the way! Would highly recommend! Sheryl Walsh in finance was very friendly and helpful also! More