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Honda Cars of Rockwall

Rockwall, TX

2.7
161 Reviews
Welcome to Honda Cars of Rockwall Drivers in the Dallas area return to Honda Cars of Rockwall year after year, and for good reason. Our dealership features a state-of-the-art showroom, a dynamic sales team, and a service center ready to help you get back on the road in a snap. Plus, our finance center offers leasing and finance deals that are sure to impress. Whether you're looking for a Honda sedan, truck, or SUV, we've got the full fleet of Honda models ready for you to test drive. Learn more about the unbeatable dealership experience you'll have when you visit Honda Cars of Rockwall.
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1550 I-30 Frontage Rd

Rockwall, TX

75087

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Showing 161 reviews

November 14, 2023

Found a truck online started looking and they were raising the price of the truck each day. Don’t waste your time with a dealership who’s not ready to actually confirm a price on a vehicle and continu More

by Zachary D
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Kevin
Nov 15, 2023 -

Honda Cars of Rockwall responded

Hello Zachary, I'm sorry to read about your experience. We aim for transparency in our pricing and it's concerning that you felt otherwise. It sounds like there may have been some miscommunication or misunderstanding here, and we'd appreciate the opportunity to clear things up with you directly if possible. Please reach out at your earliest convenience so we can discuss this further. Best, Dave Tunnell Cell: 972-670-7219 davidtunnell@lithia.com Assistant General Manager

November 13, 2023

My sales man was Marion Brown best sales person the area. He is by far the best person i have ever brought a car from. Thanks Marion Brown for making my car experience top notch. Sinclair Family More

by mdsinclair
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marlon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Honda Cars of Rockwall responded

Thanks for the shout-out! We're delighted to know Marion provided you with a top-notch car buying experience at Honda Cars of Rockwall. Enjoy your new ride!

Nov 13, 2023 -

mdsinclair responded

Yes it was the easiest car buying i have ever done and i am 75 years old and have bought a lot of cars was so glad i met Marion Brown he provided me with the best customer service i could ever expect.

September 25, 2023

Do not do business with these deplorable swindlers. Sold my child, a first time car buyer, a used truck with a blown differential, multiple leaks and undisclosed front end damage. Stonewalled us about More

by Sweetheart of Sigma Chi
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Glenn Plate
Sep 27, 2023 -

Honda Cars of Rockwall responded

Hello, Thank you for bringing this to our attention. We take feedback seriously, and I'm sorry to hear you're having issues with your recently purchased vehicle. We'd love to get this issue resolved for you promptly, so please use the below contact to reach me so that I may address this directly. I look forward to speaking with you soon. Best, Dave Tunnell Cell: 972-670-7219 davidtunnell@lithia.com Assistant General Manager

September 24, 2023

The salesman messed up and then lied about it. Cost us 3 hours of wasted time. I won’t go back there. More

by dld61652
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Frazier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Honda Cars of Rockwall responded

Hello, It's unfortunate that your recent experience left an unsatisfactory impression. We strive to provide our customers with a seamless car buying journey, and I apologize your visit did not meet the usual standards of attentive care. I'm sorry that the level of communication provided caused inconveniences and that your 3-hour trip did not result with you getting your desired vehicle. We hope to earn your confidence and business once again, so at your earliest convenience, I would love the opportunity to have a direct conversation. Kindly use the contact information below to get in touch. Best, Dave Tunnell Cell: 972-670-7219 davidtunnell@lithia.com Assistant General Manager

September 20, 2023

Very good customer service! Friendly People! And Shout out Mr.Williams good guy very professional More

by Luibadazz1017
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John T Williams
Sep 21, 2023 -

Honda Cars of Rockwall responded

We wouldn't be here without our valued customers! We’re excited to see you had a 5-star visit at Honda Cars of Rockwall and we're looking forward to next time!

September 10, 2023

Horrible service center customer service really just doesn't matter not even to management stay away. More

by mrod282179
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Tunnell
Sep 12, 2023 -

Honda Cars of Rockwall responded

Hello, Customer satisfaction is our top priority and I'm genuinely sorry to hear that your experience did not meet the usual five-star standard we strive for. When time allows, please contact me using the inbox address below. My team hopes to regain your confidence and continue being the main provider of your vehicle’s maintenance needs. Best, Shannon Grape 9972-815-8389 shannongrape@lithia.com Service Manager

August 07, 2023

I suggest you take your vehicle anywhere but Honda Cars of Rockwall for service. Huge fail at vehicle and customer service. Couldn't have more regret than going there and putting up with one ordeal after a More

by Michael
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager, advisor, tech
Aug 08, 2023 -

Honda Cars of Rockwall responded

Hi Michael, I apologize for the persisting issue with your A/C; we always strive to repair the issue during your first visit. Please feel free to reach out to me below so I can learn more and attempt to make things right, thank you. Shannon Grape 972-815-8389 shannongrape@lithia.com Service Manager

August 06, 2023

John Williams is the most patient and kind salesman I’ve ever came across. Me and my wife came to see him on one of the hottest days in July and he was very informative about every car that my wife inquired More

by Praietorion
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Williams
Aug 07, 2023 -

Honda Cars of Rockwall responded

We're so happy to hear about your great relationship with John! Thanks for your loyalty to Honda Cars of Rockwall, and we're always here if you need anything else!

August 04, 2023

DO NOT BUY A CAR HERE. Bought a certified preowned car. Problem within 3 weeks with it. My salesman, Dale Calhoun, was no help and told me to call service. I called and cam More

by denisully
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Dale Calhoun, service manager Shannon
Aug 07, 2023 -

Honda Cars of Rockwall responded

Hi Denise, we apologize for not having appointments sooner. We strive to get you in for service and recalls as soon as possible, however due to customer volume and/or variables out of our control, there may be delays. If you’d like to discuss your experience in further detail, I’d be happy to speak with you below, thanks. Shannon Grape shannongrape@lithia.com Service Manager

July 27, 2023

wouldnt work with the price & i was paying cash , so i went to Heritage GMC Rockwall and got a great deal on another Pathfinder with less miles same year & my credit union cut a check . only would recom More

by T Ward
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brown
Jul 31, 2023 -

Honda Cars of Rockwall responded

Hello, We regret to hear that your showroom experience left an unsatisfactory impression. Our goal is to ensure a seamless customer journey for all so please know that we apologize for this recent visit not meeting usual standards of attentive care. At your earliest convenience, I would love the opportunity to have a direct conversation. Kindly use the contact information below to get in touch. Thanks, Dave Tunnell 972-670-7219 davidtunnell@lithia.com Assistant General Manager

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