Honda Cars of Rockwall

Great experience. Jeff, our salesman, was very attentive and helpful without the pressure. We were looking at the top end of the accord line and pricing was very import Jeff, our salesman, was very attentive and helpful without the pressure. We were looking at the top end of the accord line and pricing was very important. We feel we got a very fair deal and happy with the car so far, and believe we will stay happy. After all, we are going from a 2014 to a 2017 and the changes in the car are very nice. More

Excellent Service My husband began communicating with Terry over email. We went in the dealership told them what all I wanted and the color and they did everything in t My husband began communicating with Terry over email. We went in the dealership told them what all I wanted and the color and they did everything in there power to get me the car I wanted. We had to wait about a week in order to get exactly what I wanted. They put us in a rental until my car came in. They were very courteous. They answered all my questions and even help me set my phone up to the radio. I would recommend this dealership to anyone who is looking for a Honda! More

Great Car Buying Experience I began communicating with Jeff Laster via email. From the beginning he was straightforward and respectful. When it came time to buy Jeff and everyo I began communicating with Jeff Laster via email. From the beginning he was straightforward and respectful. When it came time to buy Jeff and everyone else involved in the sale were extremely professional and thorough. One of the best car buying experiences I've had. More

New 2017 purchase was smooth and efficient. Pleasant I am pleased with customer interactions at Honda Cars of Rockwall and how easy they made it for me, No trade. No financing. No wife opinions to accomm I am pleased with customer interactions at Honda Cars of Rockwall and how easy they made it for me, No trade. No financing. No wife opinions to accommodate.. My Yorkie 100% agreed with me. I am excited about the 2017 CR–V Touring with 1.5 and all the tech tools. More

Outstanding service & great professional salesman Chandler. my experience with the dealership was stellar especially my salesman Chandler. He said he was a new hire but his knowledge and professionalism did n my experience with the dealership was stellar especially my salesman Chandler. He said he was a new hire but his knowledge and professionalism did not show it. I ultimately purchased a 2012 Infinity QX56 and was so very impressed with the overall team at the dealership that I came back the next day and leased a 2017 Honda Accord. EX-L . I give my highest marks again to Chandler and Terry in the Leasing Department. My wife and I proudly drive our new cars around and our family and friends ask us where we purchased them and we proudly say Honda Cars of Rockwell. More

Dishonest They have all the "ratings" from several car buying services. Truecar, USAA, Costco, and the like. I dealt with Chris Wilhaus. What a joke. They'll on They have all the "ratings" from several car buying services. Truecar, USAA, Costco, and the like. I dealt with Chris Wilhaus. What a joke. They'll only sell you car with $3000+ of dealer option accessories. Buyer beware! They're SCAMMERS! More

Beware, make sure you get what you pay for! BEWARE!! First, let me explain that we have used Honda Cars of Rockwall dealership's service department numerous times in the past 3 years, spending t BEWARE!! First, let me explain that we have used Honda Cars of Rockwall dealership's service department numerous times in the past 3 years, spending thousands of dollars on car repairs. So, decided to purchased a used car for our children from them. Before we picked up the car, we paid to have a new set of 4 - 60,000 mile tires installed on it, as clearly printed on our sales invoice. Promptly the car was driven out of state and delivered it to our kids for their use while attending college. We simply trusted that the dealership had given us the tires WE PAID for. Recently, I discovered that the tires they put on the car were the lowest quality 40,000 mile tires available, which have now been discontinued!! Our kids have driven only 20,000 miles criss crossing the country, and the tires are at a 2 and must be replaced before winter snows begin. I understand the warranty for the tire itself is an issue to take up with the manufacturer; HOWEVER, the fact that Honda Cars of Rockwall installed a lower quality tire than what we clearly asked for and paid for, this is my issue with the dealership! I spoke with 4 different employees at the dealership, over the course of 10 days, trying to work out a fair resolution for them BETRAYING our trust and making us feel SCAMED!! They originally offered us $56 as appeasement. After further discussion and the managers getting involved with the case, they simply said the dealership was unwilling to do anything to rectify their deception and violation of our trust, the trust of their client! So here is the REAL issue for all of you reading this review, you are obviously searching for a dealership that you can trust. A dealership that you believe will actually perform the entire service or sell you the exact product that you pay for. Because I am not a mechanic and can not verify such things for myself, I will no longer trust Honda Cars of Rockwall with any of our future car services or purchases. Additionally, I freely share this experience with all of my friends, associates, family members and on any internet outlet available. My goal is simply to warn everyone to BEWARE, and to find a dealership that will be loyal to their customers. More

Disappointed A bit disappointed with new vehicle purchase. Was told by salesperson vehicle trim could have a moonroof. When finally arrived, two weeks layer, no mo A bit disappointed with new vehicle purchase. Was told by salesperson vehicle trim could have a moonroof. When finally arrived, two weeks layer, no moonroof. Felt deceived. More

Bought a car I agreed to pay for a car and they provided a car. I bought a 2014 Honda accord for $20000. It seems to be a decent car. I agreed to pay for a car and they provided a car. I bought a 2014 Honda accord for $20000. It seems to be a decent car. More

Best experience at a car dealership Richard Branch was great! He made us feel very comfortable and not pressured. He was very friendly and extremely knowledgeable. We came with lots of q Richard Branch was great! He made us feel very comfortable and not pressured. He was very friendly and extremely knowledgeable. We came with lots of question and he was able to answer everyone! More