Honda Cars of Bellevue - Service Center

It took these incompetent fools FIVE HOURS to change my oil. When I dropped the car off at 8:15 I asked how long it would take and was told an hour and and a half. When I called back 3 and a half hours lat oil. When I dropped the car off at 8:15 I asked how long it would take and was told an hour and and a half. When I called back 3 and a half hours later and asked what was taking so long, Terri told me that all she does is drop the keys off and the mechanics take it from there. GREAT COMMUNICATION. Then when I picked it up at 1:30 and asked face to face why it took so long she casually explained. Well... it takes an hour and a half, but you left... HUH? So how does account for the extra four hours. It certainly was not due to their full waiting room of customers as there were no other cars being serviced. In this day and age where "the customer experience" is highly valued, there is none of that displayed at this dealership. I will not be going back, and I will make it a point to tell all Honda owners of my experience - More

Rick is unprofessional I drove an hour to get my tires balanced. I suspected that they failed to balance them during previous rotation. Upon bringing my vehicle in, Ken told I drove an hour to get my tires balanced. I suspected that they failed to balance them during previous rotation. Upon bringing my vehicle in, Ken told me I had to go get my tires washed. Ok, that was kind of a pain, and I’m sure Ken knew I was a little miffed due to body language. I’m sure there was some banter back and forth between employees (Ken and manager Rick). Co-workers do that in all professions, right? So, I went to 2 different car washes to ensure that the dirt got cleaned out of the wheels (yes, I paid for 2 car washes-$20). I then return, aggravated. So, while filling out paperwork (with Ken) to get serviced, Rick circles the car and says “There’s still 20 pounds of dirt in these tires”. He’s gonna have to go get them washed again. In an effort to stay calm, I just looked at him speechless. Then he says, “Well, I guess it’s going to cost you $50 for us to wash it.” I went to the waiting area and Ken comes in and tells me that it will be $75 for the tech to wash the wheels out now. I am very upset that service manager, Rick Unger, jumped in, in an effort to aggravate a paying customer. We will be doing all of our service work through O’Daniell now (at least until Rick is retired). Part 2-So upon being notified of my initial review through email/app, Rick decided to come into the lounge and show me pictures of the dirt on the wheels and telling me (in front of customers) that I didn’t wash the car well enough. Kind of a unique and embarrassing moment for me. I do need to add that Ken has done a great job throughout the process. I was initially peeved about needing to go find a car wash prior to service, but that is his job. I do think that they could have just saved this hassle by washing the wheels at the dealership initially. Heck, give me the hose and I will do it. More

Really nice when you buy or service a new car Which is what I almost ended up doing. Eventually, though we might love a car to bits, it's time to let go. While, I understand that, the service depa Which is what I almost ended up doing. Eventually, though we might love a car to bits, it's time to let go. While, I understand that, the service department at this dealership wasn't the best to deal with. Perhaps it would have sounded better coming from the gentleman at the Midas I used to frequent. But I digress...I came in and dropped the car off Saturday, knowing it was possible that there was too much wrong with it to fix. I was polite - having had nothing but good experiences in this service department. Regardless of some pricey repairs I've put into the car over the years - I never felt too bad about it, and the gentleman who were working there were always helpful and seemed honest enough, though that last experience was over a year ago. There seems to have been a massive change in staff. At least, I didn't see anyone I recognized from previous visits. I dropped the hunk of junk off at 8 am (by appointment only, remember) paid 11+tip for an uber home, and proceeded to wait. And wait. And wait. Thinking perhaps they'd tried to call (because why would a service place have you leave your car at 8 and not even bother looking at it until the afternoon? They'd have you bring it in at noon, right? Wrong.) and dialed the wrong number, at about 1:30, I called - once again, politely, to check. I felt like I was my second grade child talking to his teacher. Super condescending - told me they'd know in a little bit, annoyed at having to even speak to me. Well, now I know why. They wouldn't repair anything and wouldn't tell me that over the phone until the car was ready to pick up. That's fine. I was eventually expecting it. I'd saved to buy a new one. After the experience of picking up the car, I won't be doing that at this dealership. I was told I needed to be "very careful" because the airbag light is on. Right. Never had an accident in the car, and those airbags have been recalled something like SIX times for sending shards of metal into people's faces. They won't deploy with the light on. I think calling that "unsafe" when it's likely that airbag deployment would kill me with shrapnel, is debatable, but again, I digress. I was about to ask if he could connect me with a sales person to maybe check out some new or used Hondas (that I previously loved.) Before I could even ask (I don't know if he was expecting argument about the car, but it's a stupid thing for someone in a service position to assume - this guy must get argued with, and given his attitude, I'm not surprised.) he stuck his chin up in the air, glared at me, and said, "I'm listening." Nevermind. I'll purchase a new car elsewhere, because I won't be caught dead coming into this service department again. Ever. Buying another Honda might mean an eventual specialty trip to this dealership, so that's out. TL/DR Dear Honda, Don't treat people with old hondas like crap, because they might eventually buy a new honda from you if you aren't a complete jerk. That is all. Regards, A former customer who spent thousands here. More