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138 Reviews of Honda Cars of Bellevue - Service Center
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July 30, 2019
Rick is unprofessional I drove an hour to get my tires balanced. I suspected that they failed to balance them during previous rotation. Upon bringing my vehicle in, Ken told I drove an hour to get my tires balanced. I suspected that they failed to balance them during previous rotation. Upon bringing my vehicle in, Ken told me I had to go get my tires washed. Ok, that was kind of a pain, and I’m sure Ken knew I was a little miffed due to body language. I’m sure there was some banter back and forth between employees (Ken and manager Rick). Co-workers do that in all professions, right? So, I went to 2 different car washes to ensure that the dirt got cleaned out of the wheels (yes, I paid for 2 car washes-$20). I then return, aggravated. So, while filling out paperwork (with Ken) to get serviced, Rick circles the car and says “There’s still 20 pounds of dirt in these tires”. He’s gonna have to go get them washed again. In an effort to stay calm, I just looked at him speechless. Then he says, “Well, I guess it’s going to cost you $50 for us to wash it.” I went to the waiting area and Ken comes in and tells me that it will be $75 for the tech to wash the wheels out now. I am very upset that service manager, Rick Unger, jumped in, in an effort to aggravate a paying customer. We will be doing all of our service work through O’Daniell now (at least until Rick is retired). Part 2-So upon being notified of my initial review through email/app, Rick decided to come into the lounge and show me pictures of the dirt on the wheels and telling me (in front of customers) that I didn’t wash the car well enough. Kind of a unique and embarrassing moment for me. I do need to add that Ken has done a great job throughout the process. I was initially peeved about needing to go find a car wash prior to service, but that is his job. I do think that they could have just saved this hassle by washing the wheels at the dealership initially. Heck, give me the hose and I will do it. More
by dan_hempel
July 22, 2019
Really nice when you buy or service a new car Which is what I almost ended up doing. Eventually, though we might love a car to bits, it's time to let go. While, I understand that, the service depa Which is what I almost ended up doing. Eventually, though we might love a car to bits, it's time to let go. While, I understand that, the service department at this dealership wasn't the best to deal with. Perhaps it would have sounded better coming from the gentleman at the Midas I used to frequent. But I digress...I came in and dropped the car off Saturday, knowing it was possible that there was too much wrong with it to fix. I was polite - having had nothing but good experiences in this service department. Regardless of some pricey repairs I've put into the car over the years - I never felt too bad about it, and the gentleman who were working there were always helpful and seemed honest enough, though that last experience was over a year ago. There seems to have been a massive change in staff. At least, I didn't see anyone I recognized from previous visits. I dropped the hunk of junk off at 8 am (by appointment only, remember) paid 11+tip for an uber home, and proceeded to wait. And wait. And wait. Thinking perhaps they'd tried to call (because why would a service place have you leave your car at 8 and not even bother looking at it until the afternoon? They'd have you bring it in at noon, right? Wrong.) and dialed the wrong number, at about 1:30, I called - once again, politely, to check. I felt like I was my second grade child talking to his teacher. Super condescending - told me they'd know in a little bit, annoyed at having to even speak to me. Well, now I know why. They wouldn't repair anything and wouldn't tell me that over the phone until the car was ready to pick up. That's fine. I was eventually expecting it. I'd saved to buy a new one. After the experience of picking up the car, I won't be doing that at this dealership. I was told I needed to be "very careful" because the airbag light is on. Right. Never had an accident in the car, and those airbags have been recalled something like SIX times for sending shards of metal into people's faces. They won't deploy with the light on. I think calling that "unsafe" when it's likely that airbag deployment would kill me with shrapnel, is debatable, but again, I digress. I was about to ask if he could connect me with a sales person to maybe check out some new or used Hondas (that I previously loved.) Before I could even ask (I don't know if he was expecting argument about the car, but it's a stupid thing for someone in a service position to assume - this guy must get argued with, and given his attitude, I'm not surprised.) he stuck his chin up in the air, glared at me, and said, "I'm listening." Nevermind. I'll purchase a new car elsewhere, because I won't be caught dead coming into this service department again. Ever. Buying another Honda might mean an eventual specialty trip to this dealership, so that's out. TL/DR Dear Honda, Don't treat people with old hondas like crap, because they might eventually buy a new honda from you if you aren't a complete jerk. That is all. Regards, A former customer who spent thousands here. More
by Some Person
Employees Worked With
Person on my invoice is NOT the person I dealt with, so I don't know.
July 06, 2019
Awesome I went in for an oil change and looked at some of the models on the showroom floor. Aaron politely asked if I needed anything and did not force my han I went in for an oil change and looked at some of the models on the showroom floor. Aaron politely asked if I needed anything and did not force my hand at all. He was extremely informative, courteous, respectful and hands down the best car salesperson I’ve ever worked with. Long story short, even though I left, I came back that evening and made the purchase. I will absolutely recommend him to anyone I know. Excellent customer service! More
by ABH
Employees Worked With
Aaron Richardson
March 04, 2019
Friendly and currency towards consumers Chris made me feel comfortable talking to the agents in which they gave me valuable information to which I didn't realize the importance of my situ Chris made me feel comfortable talking to the agents in which they gave me valuable information to which I didn't realize the importance of my situation More
by Lolly07
October 17, 2017
Confidence Building My wife owns a 2007 Honda Fit. In 2014 she had routine maintenance performed by Honda Cars of Bellevue (HCB) - to include a tire rotation. Two days My wife owns a 2007 Honda Fit. In 2014 she had routine maintenance performed by Honda Cars of Bellevue (HCB) - to include a tire rotation. Two days later, while driving on the interstate, the tires/wheels fell off. NOT! without hassle, the dealership agreed to make all necessary repairs, loan us a car, and give us a $25 Applebees gift certificate. Once the repairs were complete, we got the car home and realized that the mechanics forgot to connect the blinker light wiring harness. Needless to say, we connected it ourselves and checked torque and installation on everything else I could access. After that experience, we decided not to use the repair facility again. However, on October 14, 2017, I needed to replace a left CV axle on the fit and none of the local parts store had it in stock. So I was compelled to give HCB one more chance. Josh Pridham restored my confidence in HCB because he demonstrated care for the customer and care for Honda products. After he researched the part, he discovered that the OEM part was 12x's as much as a remanufactured one. He than recommended some less expensive options, and I was able to repair the vehicle that same day. Thanks for being fair and honest Josh. Confidence restored and another Honda still on the road. More
by Scott
Employees Worked With
Josh Pridham
September 28, 2017
Always knew sevice dept was great...so is the parts dept After several decades of buying and servicing our vehicles at Honda Cars of Bellevue just recently discovered their Parts Dept is also fantastic. Josh After several decades of buying and servicing our vehicles at Honda Cars of Bellevue just recently discovered their Parts Dept is also fantastic. Josh Pridham not only sold me the products but also gave a few tips on how to use properly. A few of our neighbors have recently purchased vehicles from HCB at our suggestion. They have not been disappointed.Fantastic dealer!! More
by packerteach
Employees Worked With
Josh Pridham, Josh Pridham
May 31, 2017
Great experience Mr. David Quach was my sales person and he helped me to all the process in leasing a brand new Honda hatchback. David was very professional in his job Mr. David Quach was my sales person and he helped me to all the process in leasing a brand new Honda hatchback. David was very professional in his job. I will definitely recommend him to my relatives and friends. He gave my both good price and prize..... More
by rodel
Employees Worked With
May 08, 2017
Wonderful People at Honda Cars of Bellevue My Honda Pilot wouldn't start when I was running errands on a Saturday. I called Honda Cars of Bellevue, and their Service Dept walked me through som My Honda Pilot wouldn't start when I was running errands on a Saturday. I called Honda Cars of Bellevue, and their Service Dept walked me through some steps to try and start it. When that wouldn't work, Honda Assist came and towed it to the dealership. Because it was a Saturday afternoon, all car rental places were closed, but Sales Manager Tony Sorenson offered a loaner car to get me through until Monday. This is the 3rd Honda I have leased from them, and have always had great experiences! Would highly recommend for both their Sales Dept and Service Dept. More
by Sue123
Employees Worked With
Other Employees :
Milt Harrington, Marty Dougherty, Ken Salisbury
April 30, 2017
Happy friendly dealership This is the third Honda I have purchased at this dealership and I would highly recommend Honda Cars of Bellevue. I was getting my car serviced and I m This is the third Honda I have purchased at this dealership and I would highly recommend Honda Cars of Bellevue. I was getting my car serviced and I met Nos . He was very knowledgeable and not pushy at all. Cheryl was good and made everything so easy to understand . Thank you ! More
by Diamond01
April 07, 2017
Always Wonderful! I went in to get the inserts for my wiper blades again, and as always it was a great experience. Brad Pridham took the time to put the inserts in for I went in to get the inserts for my wiper blades again, and as always it was a great experience. Brad Pridham took the time to put the inserts in for me, because I've tried in the past to do this myself, but ended up going back to have them do it. He is a wonderful asset to this dealership.I bought my 2007 Honda Fit brand new that year, and have been going back to this dealership for maintenance etc, ever since. Thank you! More
by Froggy 1
Employees Worked With
Josh Pridham
