Honda Carland

I saw an ad online for the car I was interested in and emailed the dealer. I received a response almost immediately and Mark made it very convenient to get the car. When I got there, I was told that there emailed the dealer. I received a response almost immediately and Mark made it very convenient to get the car. When I got there, I was told that there might be an additional fee for the certification but Mark agreed to waive the fee since it was not mentioned on the site. He filled up my tank and stripped all the window tags and made sure all was well before completing the transaction. More

I worked with Kevin Burklin on a recent purchase and he was nothing but courteous, thoughtful, understanding of what my needs were in a vehicle. He assisted me in the purchase with an ease that I could on was nothing but courteous, thoughtful, understanding of what my needs were in a vehicle. He assisted me in the purchase with an ease that I could only wish all purchases (big or small) were like. He took time to spell things out to the "T" when I needed and he really went the distance to relate to me as a family man and a frugal buyer. I can tell you this is the first time I've had such an experience at a car dealership and as a result, I will come back to Honda Carland and more specifically I will be coming back to see Kevin. He has won my future business. More

I give this rating because of the most excellent customer service I recieved from Jesse Ramey. He was very professional without pushing anything extra I did not need. This is very refreashing especially in t service I recieved from Jesse Ramey. He was very professional without pushing anything extra I did not need. This is very refreashing especially in the dealership world. I would highly recommend Honda Carland's service dept and I would refer my friends/family and clients to Jesse I know they would be in good hands! More

My wife and I were under the gun to buy a truck or SUV since my truck was in a bad accident. We decided to check out Honda Carland Roswell because it was close to home. We were met by a very outgoing supe since my truck was in a bad accident. We decided to check out Honda Carland Roswell because it was close to home. We were met by a very outgoing super nice gentleman named David Kellam. He showed us around the used car lot and was very knowledgeable on all of the cars. We really did not know what we wanted so we went in with that "just looking attitude". We went left Honda Carland and literally surfed the internet and made dealership stops all around town. Buying a used car is never fun! However, I kept in touch with David for about a week and he would honor any requests I had if I needed text pictures of used cars on his lot or any random info. Finally a week after looking for a safe family car David called me and said I will text you a picture of a used Ridgeline that just arrived. After all of his information we decided to head back to Honda Carland and check out a the Ridgeline. It was getting late and my patients were running thin with myself since I was not sure what we wanted to buy. We then noticed a 2010 Honda Pilot in the back lot and asked if we could sit in it even though we were not looking for a new car. I always prefer to buy used. David explained all the options and features of this new Pilot and educated us on the Carland dealership financing / rewards program and of course the amazing Honda warranty. We decided to drive it and we loved it. Sold!! Thanks David for being so helpful and having so much patients with my wife and I. You made 2 very frustrated buyers very very happy and went way beyond the extra mile to make sure we were taken care of after hours. Your detail shop also did a beautiful job prepping the car and your finance manger was a joy to work with! You all at Carland were so friendly to work with and you will now have customers and fans for life. I applaud you. We will be back and will recommend you and your dealership to all of our friends when we hear someone is in the market for a new or used car,truck or SUV. Thank you thank you thank you for making this experience a joy and so smooth and putting in all of the extra hours that night!! We appreciate you big time! We will look for you at our 5,000 mile service or the "getting to know your new Honda" seminar. Cheers! Top 5 things that sold me on Honda Carland Roswell: 1. David Kellam 2. No pressure the entire time from the sales manager or salesman. 3. Feeling like a valued customer and treated with integrity and respect. 4. The Honda Brand and Warranty- Bumper to Bumper for 8 years or 120,000 miles. 5. Overall friendly staff-from the sales staff to the front desk lady to the maintenance and detail shop!! I appreciate you all!! More

Mark displayed excellent knowledge and outstanding customer service not only in dealing with the sale of the car but education and service following the sale. This is my daughters first car and we wa customer service not only in dealing with the sale of the car but education and service following the sale. This is my daughters first car and we wanted the purchase to be a surprise and a special event for her. Mark helped coordinate the surprise that included having the car in the showroom - decorated with a bow, ribbons and balloons and took the time to fully brief us on the special features of the Honda Insight Hybrid and how to properly care for the car. Thank you. More

Good experience, not too pushy, good follow-up. That's about all the review I have on this. We saw what we wanted on the web, visited the dealership, test drove the vehicle, came back after shopping arou about all the review I have on this. We saw what we wanted on the web, visited the dealership, test drove the vehicle, came back after shopping around, negotiated the deal and drove away in our new car. More

Michael Hearing was very professional and guided us into making the best choice in a vehicle for our family. His no high pressure but helpful consultant approach won him a sale and I will defiantly refer hi making the best choice in a vehicle for our family. His no high pressure but helpful consultant approach won him a sale and I will defiantly refer him to others who may also be interested in a car from Honda Carland. I have been to many car lots and a lot of the salesmen come off to hungry and beat down to close the sale and loose touch on building a long term relationship with that customer. We are looking forward to bringing you more business in the future. Chris Aaron More

I worked with Mark Thomas and was very pleased. He had my car ready to drive when I walked in, gassed and detailed before I left, and the buying process couldn't have been easier or more efficient. Honda Car car ready to drive when I walked in, gassed and detailed before I left, and the buying process couldn't have been easier or more efficient. Honda Carland and Mark Thomas worked with me to settle on a great price and I am now a proud new Honda owner. Thanks Mark and Honda Carland! :) - Courtney More

Mark was very friendly and helpful. Hr helped us find the van we wanted. We did all of the negotiations on the phone and email. It was very stress-free. Since I have three young kids I much appreciate the van we wanted. We did all of the negotiations on the phone and email. It was very stress-free. Since I have three young kids I much appreciated not having to hang out at the dealership for hours. More

Mark Thomas is the primary reason I rated my entire purchasing experience a "5" (Great). He was VERY responsive and detail oriented when my wife and I first reached out via e-mail. When I went in to purchasing experience a "5" (Great). He was VERY responsive and detail oriented when my wife and I first reached out via e-mail. When I went in to the dealership, he was extremely professional and friendly. He was ready at our scheduled appointment time and took the time to listen to the various reasons that I was searching for a new car; as well as the specifics I wanted out of this purchase. He was VERY thorough in walking me through all the details of the automobile before, during and after the test drive. He worked hard to meet my financial targets on the purchase and was open and honest. Lastly, I was impressed with the look of the dealership as a whole. Very clean, and the entire team seemed extremely friendly and professional. I would absolutely recommend the dealership and Mark Thomas, specifically. More