Honda Carland

Jay Scott does an outstanding job! Jay Scott at Honda Carland is an outstanding service advisor. He is friendly, informative, easy-going. He’ll look up information specific to your vehi Jay Scott at Honda Carland is an outstanding service advisor. He is friendly, informative, easy-going. He’ll look up information specific to your vehicle, check on the latest technical updates and explain his findings in a cogent manner. He is sincere, trustworthy and reliable, the sort of expert you want to keep as your preferred source for help of any kind with your car. More

Top Notch! I was treated in a very friendly and professional manner. Service was completed in a reasonable time. Purchased my Honda here 15 years ago and wouldn’ I was treated in a very friendly and professional manner. Service was completed in a reasonable time. Purchased my Honda here 15 years ago and wouldn’t think of going anywhere else! More

Scheduled Service I brought in my car for it's 10,000 mile service. I believe my service advisor, David Woods, was the same gentleman that also was who I dealt with at I brought in my car for it's 10,000 mile service. I believe my service advisor, David Woods, was the same gentleman that also was who I dealt with at my 5,000 mile service. As usual, David was great. I have no complaints and the whole experience was fine. I know the "new" service area is temporary during construction & it still is comfortable in available seating, amenities, etc. The one thing I will note is it was a tad bit warm in there, but made it somewhat uncomfortable. Even some of the ladies that work there had fans going at their desks & looked a bit miserable. I get it is probably the limitations of the building, but if this is going to be the location for an extended period of time during construction it may be something to think about as it is hot in Georgia in the summer as you know. While setting up an appointment on-line is easy I do think that it is a bit convoluted as to what "package" to pick. I selected the 10,000 mile tab, but then it asks if you want service package A or B (I believe those were the names). I had no idea what to pick because not sure what is required or done at that specific mileage check-up. Who knows I may have completely missed something, but just a thought. Can't wait to see the new area after it is all completed & I will be back for sure with all my service needs on my Honda! More

Great service John took great care of me as always. Handled my extended warranty on my new starter and assured me it was OK to leave the car until I got back from m John took great care of me as always. Handled my extended warranty on my new starter and assured me it was OK to leave the car until I got back from my vacation. I always feel I can trust him to handle my service well. More

Scheduled service Scheduled 35,00 oil change and check-up. Service adviser John Peterson also patiently walked me through the process of how to update my 2017 Pilot na Scheduled 35,00 oil change and check-up. Service adviser John Peterson also patiently walked me through the process of how to update my 2017 Pilot navigation system which is not easy. More

Great recall repair experience Got my car recall repaired completed in less than an hour and they were very nice the whole time. They even sent me home via uber so i didnt have to w Got my car recall repaired completed in less than an hour and they were very nice the whole time. They even sent me home via uber so i didnt have to wait while the repair was being completed. More

Brake job. Service and total experience was just fine. No complaints in any way. Will be returning shortly for additional service and expect I’ll have another fi Service and total experience was just fine. No complaints in any way. Will be returning shortly for additional service and expect I’ll have another five star experience. More

Part replacement due to recall I had to have a part replaced due to a recall - there was hardly any wait time and the part was quickly replaced. Very happy with the service. I had to have a part replaced due to a recall - there was hardly any wait time and the part was quickly replaced. Very happy with the service. More

Terrible new car purchase experience. Quotes prices which are promptly increased at the dealership through exorbitant doc fees ($900!) and unwanted accessories added by the dealer. Buyers Quotes prices which are promptly increased at the dealership through exorbitant doc fees ($900!) and unwanted accessories added by the dealer. Buyers are made to sit through hours of sales bs. This dealer really hopes you will just get tired and sign. They will WASTE a day of your time. Count on it. More

If you want to waste a day. Carland practices sales tactics that I thought died in the Jurassic period. They will make you wait for hours as they check to see if they have the ve Carland practices sales tactics that I thought died in the Jurassic period. They will make you wait for hours as they check to see if they have the vehicle they know they have, find the keys for a test drive, ask you the same questions over and over and over....anything to wear you down so you will just sign up to get it over with and get to leave. Be prepared to waste an entire day so you can pay their prices which they will not negotiate. Carland now has a reputation in the Roswell, GA area as being a dealership that will not sell on price, preferring lots of smiles. More