Homer Skelton Ford - Service Center

So I’ve given them a month to make this right and they haven’t so now here’s my review on Homer Skelton Ford in Olive Branch. Definitely would not purchase from them again. I have an IOU for my trunk to b haven’t so now here’s my review on Homer Skelton Ford in Olive Branch. Definitely would not purchase from them again. I have an IOU for my trunk to be fixed and unstuck and their attempts to rig it by gluing the spoiler down only lasted about 10 days so now my hatch will not open all the way and they say they can’t do anything about. So instead of fixing my vehicle which is stated on the IOU I now have a vehicle with a hatch that I can’t open all the way. I will say my sales representative Landon Russell was awesome to deal with but everyone else I have dealt with and talked to have not been. More

Appointment time for service was made and honored. Work was done in a timely manner. Jeff Sarbeck was at the service desk and pleasant to work with. Sean in the parts department was very helpful with Work was done in a timely manner. Jeff Sarbeck was at the service desk and pleasant to work with. Sean in the parts department was very helpful with several questions. I enjoyed meeting with sales manager Jerry Hairston and sales consultant Albert Matthews. More

I brought my 2018 F150 for a basic oil and filter change and a tire rotate and balance on Monday, Feb.26, 2024. I left the truck for the day and picked it up the following morning. When I met with the ca and a tire rotate and balance on Monday, Feb.26, 2024. I left the truck for the day and picked it up the following morning. When I met with the cashier (she was actually another service rep. since the cashier doesn’t come in until 8:00am as she explained) the next morning and reviewed the paperwork I realized the tire balance was not performed. My truck is still under a premium maintenance plan which I purchased and was she told the tire balance is not part of the plan and would cost approx. $62.00. If the service rep. who checked me in (Joseph Johnson) would have called me and explained the issue I would not have hesitated to get the balance done, so when I asked why I wasn’t notified she said Joseph is relatively new and still needs trained in certain areas. Then I noticed on the service report that my windshield wipers were replaced, well this is where the communication breakdown starts to kick in. I explained to Joseph the prior day when I dropped off the truck that I do not want the wipers replaced since I recently paid $53.00 for a premium set of Bosch Icon wipers and did not want a pair of basic generic wipers, this is the same as throwing $53.00 down the drain, what more needs to be said. I then walk out to my truck and immediately notice my truck was in the parking lot overnight, unlocked. I looked at the vehicles on both sides of mine and realize those vehicles were locked, I just shake my head, fortunately nothing was disturbed inside the cab. Finally I get home and park the truck inside the garage. Let me just say that my truck has a number of upgrades and modifications and I keep this truck extremely well maintained and is garage kept every day, no exceptions. At the most, it is driven 3 days a week and for a 2018 it has only 36,565 miles on it. This truck has no scratches or blemishes and is meticulously maintained. I look at the tires since they were rotated and immediately noticed the lug caps were all scratched from the air gun socket, I was infuriated. This 5.5 yr old truck does not have a scratch and now some careless, irresponsible service tech. (name is Aaron Daugherty) does this. There is no excuse for this and they could have at least told me the caps were all scratched…..they said nothing. I called the service dept. that afternoon (Tuesday, Fe.27) and asked to speak with Jeff, the service manager, and was told he was at lunch and they would give him the message to call me back. I did not receive a return call so I called again on Wed., Feb.28 and left another message. Today is Thursday, Feb.29 and I still have not received a return call. This type of service is totally unacceptable and to not even receive the courtesy of a return call is completely disrespectful. I am not a person to write reviews but when I am disrespected in addition to having damage done to my truck and disregarding the instruction I gave regarding my wipers, I will now escalate this matter to ensure no one else hopefully will experience the treatment and disrespect I received. I’m sure if this happened to one of the Homer Skelton employees then they may understand my position. As I stated, this issue will certainly be escalated, and trust me, the dealership will definitely be taking steps to rectify these circumstances. I am not one to sit back and take this type of abuse, enough said. For potentially future service customers who may consider taking your vehicle to this dealership in Olive Branch, heed this advise and pay strict attention to every aspect of your service experience. Customer Beware! More

Terrible. Give appointments but don't prioritize the vehicles by appointment. I was offered a 7am 8am or 9am appointment and because I had another appointment Give appointments but don't prioritize the vehicles by appointment. I was offered a 7am 8am or 9am appointment and because I had another appointment to get to at 11:30 I took the 7am one. But at 9:20 I went to check progress and my vehicle hadn't been started on! I told the advisor that I wanted to inspect the hoses connections after the job is done. She came to get me when it was done and I asked why it wasn't on the rack so I could look at it. She told me the tech had too many cars around to do that. xx! I'll never spend another dime there. I've bought a few vehicles there but never again. I told the advisor that I wanted to inspect the hoses connections after the job is done. She came to get me when it was done and I asked why it wasn't on the rack so I could look at it. She told me the tech had too many cars around to do that. xx! I'll never spend another dime there. I've bought a few vehicles there but never again. I told the advisor I wanted to inspect the connections after the tech finished because I was planning to take my family out of town in the vehicle so I need to verify the repairs were done correctly. She told me the tech had other vehicles around and it was a safety issue, that they don’t allow customers in the shop. I use to be a shop Forman at Acura so I’m well aware of what’s possible. I’ll never spend another dime there. I advise others to be careful. No honor More

Greeted me promptly upon my arrival and had me back in my truck in about an hour. truck in about an hour. More

I was able to get just what i wanted with no down payment or trade in or trade in More

The customer service at Homer Skelton Ford is simply OUTSTANDING! Highly recommend the service dept. We had a two month long HORRIFIC experience at Landers Ford. Only send your worst enemies to Lande OUTSTANDING! Highly recommend the service dept. We had a two month long HORRIFIC experience at Landers Ford. Only send your worst enemies to Landers in Collierville. More

Always love this dealership. What can I say about all the lads and lasses here?! Everybody is always so nice and make me feel like family more than a “customer.” I drive from Hor What can I say about all the lads and lasses here?! Everybody is always so nice and make me feel like family more than a “customer.” I drive from Horn Lake to Olive Branch literally because of the people and quality of service provided. Shout outs to Jeff, Aubrey, PJ, Eric, and the rest of the Homer Skelton family for providing a welcoming and friendly environment with zero pressure and absolutely amazing services and knowledge. This place is like Disney World for car stuff. Keep up the great work (and work ethics) and I’ll keep sending people your way. #BSG 4 life. More

Expects customers to leave vehicle for two weeks for service, claims they cannot get parts while other area dealers have no trouble obtaining parts. I have purchased my last vehicle from this dealer. service, claims they cannot get parts while other area dealers have no trouble obtaining parts. I have purchased my last vehicle from this dealer. More

The service department at Homer Skelton Ford is great. They make sure you are taken care of and send you on your way in a reasonable time. They make sure you are taken care of and send you on your way in a reasonable time. More