Homer Skelton Ford

The personnel at homer skelton ford were great to work with thanks for the help. Please do not forget the bug shield, extra set of manuals the ones we got feel a part will be happy to send back. Also I with thanks for the help. Please do not forget the bug shield, extra set of manuals the ones we got feel a part will be happy to send back. Also I am still waiting on new plates. More

Make no mistake, David did his job just fine. He was friendly and did what the managers wanted him to. My problem was with the way they do business. My opinion could be this way because it was my first friendly and did what the managers wanted him to. My problem was with the way they do business. My opinion could be this way because it was my first purchase from a dealer, but I don't appreciate the way they do business. I like the car, the price was ok. I don't like how they ask me what I want and everytime I say what I want, I can't have it. But I can have something somewhat close to it, but never what I want. They say they care about military veterans and take $500 off the price. Oh wait, that's only new cars. They could only do $250 which on their eyes was such a huge favor to a veteran when it's a slap in the face when I'm sitting at the table doing business. Especially when I know they make more money off used cars so why not give the $500 off. And then asking for new tires on the car. The original tires were crap and I had to practically beg for tires and even threaten to not buy. At first they said they could only add the tires into the financing. Then after I said I wasn't buying then magically they could do it. They try to squeeze every little bit of profit instead of actually trying to give the customer not just what they want, but what they need. Like I said, David was fine. But he was only the puppet to the backroom manager. I will never to back. I will advise any military veterans not to go either. What a way to show your military support homer Skelton. Sincerely, an unhappy veteran. More

Ray was great!, he really helped us, our old car just brought us home from a 12 hour trip from Miami, Florida and the next morning it was completely dead. Now we have an excellent car for our family. brought us home from a 12 hour trip from Miami, Florida and the next morning it was completely dead. Now we have an excellent car for our family. More

Michael was great. He was very patient and made sure all my questions were answered and that I was comfortable w/ the transaction. Great experience overall my questions were answered and that I was comfortable w/ the transaction. Great experience overall More

The experience was good overall. the only negative was the time it took. I do understand that couldn't be avoided. They all worked very hard to make us happy and once the deal was done we were very happy the time it took. I do understand that couldn't be avoided. They all worked very hard to make us happy and once the deal was done we were very happy with it. Compared to other dealerships we have dealt with in the past, this one was by far the best. More

Homer Skelton Ford has been an awsome place to do business with. This is the eighth vehicle that I have purchased from them. Dustin was extremely helpful and knowledgable about the product he is sell business with. This is the eighth vehicle that I have purchased from them. Dustin was extremely helpful and knowledgable about the product he is selling. I look forward to recommending him to others. More

Kenny and Ariel were patient and helpful. The only reason the rating was not all 5's is we did most of everything over the phone and had been getting quotes on a white focus but they also had a blue focus. the rating was not all 5's is we did most of everything over the phone and had been getting quotes on a white focus but they also had a blue focus. And this was our fault as much as anyone because we were not as clear as we should have been before getting there. But really wanted the Blue one and not the white one. I state we kind of wanted the Blue one but would look at both. Well when we got there the blue one was sold. It was the same car just different colors. Great Price and very friendly staff. More

I was very pleased with Casey and the service at Homer Skelton Ford. He was professional, very nice, knowledgeable, encouraging, and time sufficient. I would be glad to reccommend other people to his ex Skelton Ford. He was professional, very nice, knowledgeable, encouraging, and time sufficient. I would be glad to reccommend other people to his expertise and the management team at Homer Skelton Ford. More

On Saturday July 14, 2012 at 12:00 noon my wife and I On Saturday July 14, 2012 at 12:00 noon my wife and I arrived at Homer Skelton Ford from Jonesboro, AR. We were greeted by to young ladies behind th On Saturday July 14, 2012 at 12:00 noon my wife and I arrived at Homer Skelton Ford from Jonesboro, AR. We were greeted by to young ladies behind the desk at the front door. They did not introduce themselves they just asked me if they could help me. I told them that I had been talking to Amber Stepp about the 2003 Lexus RX300. I than was told that Amber had the day off and that she would get someone else to help me. I was told to have a seat and wait. After waiting 20 minutes a young lady from the internet department shows up and says she can help. I did not get her name. She told me that the 2003 Lexus was not on the lot. She said if I made an appointment that they would of made sure it was on the lot. When I spoke with Amber on the phone she never told me the car was not on the lot or that I had to have an appointment. So this sales person said she would double check. Another 20 minutes went by and than we were greeted by Amber Stepp. When she introduced herself it was like I walked into the DMV. She had no smile and conducted herself in a way that made me feel like I was trespassing. She spoke in policy and was dry and impersonal. She told me if made an appointment I could of seen the Lexus. She said for us to wait at the front tables and help ourselves to the coffee it was free. The coffee machine had a large out of order sign easily seen from where we were standing. My wife said to me "lets just go." I told her no, and we will see what other vehicles she has that she can show us. Amber comes out 30 minutes later and shows a 2006 Toyota Highlander. We test drive the vehicle and we liked it very much. The only thing she said while we were driving the car was driving directions she would not try to get to know us and her communication was not helpful for one who is in customer service. We got back to the dealership and were told we had to wait again. Another 30 minutes went by and we were passed off to Kenneith Oatis. Kennie Oatis greeted us with a smile from ear to ear. He made me feel welcome. My wife was impressed by his manners. Right away we connected with him. Kennie put together a proposal from us and submitted it to Craig Crews. Craig told Kennie that our trade would be worth $2500. Our vehicle was a 2001 Toyota RAV4. Kelly Bluebook trade-in value on the car was over $6000 in great condition. I was told by Amber Step and Kennie that Homer Skelton would match that price. After further haggling I showed them I had a printout of the trade in value from the KBB instant quote for $4747 and Kennie said that would work. Kennie than takes this quote to Craig Crews. As I am sitting at the desk talking to my wife Craig Crews comes swiftly into the office, does not introduce himself and slams down his paperwork in my face and demands why I can't accept his offer of $2500. Immediately I take this action as a personal mental assault against me and my wife. My heart is pounding rapidly as my adrenalin is flowing. My wife senses that I am upset and reaches over and touches my leg and says its ok. I hold my tongue. I did not respond. I just sat there, shocked that this was happening. I have been in customer service for over 25 years and never experienced anything like this at all. I could tell Kennie was shocked at Craig's actions as well. Kennie told him i need more money for the trade-in. Craig Crews response was a lecture to us why he could not give me what I was asking and promised. Craig walked out and came back with an offer of $3500 for the trade. He again insulted me and try to accuse me for trashing my vehicle even when there was a clean carfax report. He took my keys to the RAV4 and said he would go look at it again. When he came back he told Kennie $3500 or no sale. It was now 2:45pm. As I walk out of the building I turned to my wife and said "WOW" I have never felt such a cold mean spirit as that man Craig Crews. I wished I could of made the sale for Kennie, I just couldn't do it. We left and went to Performance Toyota. They had a 2007 Toyota Highlander with half the miles for the same price. We traded the Rav4 for $4500. The sales team there was professional, personal, and treated us like we were a special guest. They comunicated as a team and won me over. Th free Starbucks coffee was great. More

I would not recommend this dealership to anyone as they are not forthright with their customers. My husband & I were interested in a vehicle we found on the internet at Homer Skelton Ford. We spoke with are not forthright with their customers. My husband & I were interested in a vehicle we found on the internet at Homer Skelton Ford. We spoke with Kimberly in Internet Sales & with Mike McKinnie, a salesman. During our phone calls, I asked both Kimberly & Mike to personally inspect the truck & let us know what kind of condition it was in as you cannot tell a lot from internet pictures & we live 3 1/2 hours away from their dealership. They both assured me that they personally went out and inspected the truck and that it was in excellent condition. We agreed on price, made an appointment, & drove 3 1/2 hours on their word with intentions of buying the truck. When we got there, we waited in the parking lot for 15 to 20 minutes & the salesman never came out to even greet us. The truck had small dents, touched-up paint in several spots, the chrome was rubbed completely off the top of the grill guard in the front, the top of the cab was covered in scratches, the interior had stains in it, and the tires were shot. In summary, we wasted an 8-hour day and over $120 in gas. Although they were very friendly over the phone, they were very dishonest people. More