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Homer Skelton Ford
Olive Branch, MS
486 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 486 reviews
October 24, 2015
Customer Service I went to dealership with my heart set on a Mustang. Initial impression was negative when sales associate, Leslee Cox, approached me to state that the I went to dealership with my heart set on a Mustang. Initial impression was negative when sales associate, Leslee Cox, approached me to state that the dealership could not sell Mustangs. To my disappointment I almost left the dealership. I was then explained to that due to air bag concerns of certain year models that I could purchase a 2015-2016 model. I began my search for a model in stock at the dealership. I found a model and began to negotiate. The salesperson was inattentive and had a sense of not wanting to be selling a car. I was given to another associate, William, whom made the transaction pleasant. I purchased the vehicle based upon his demeanor and willingness to sell me a car. Then it went downhill from there once the papers were signed. I was given back to Leslee, who again did not want to be there and it was obvious. I was not given a tutorial or demonstration of the features/functions of my new car. I was literally told to read the owners manual. Then to add fuel to the fire I wasn't given a full tank of gas. When questioned about the gas he explained he filled it up but there must be something wrong with the fuel gauge. I then was told," you have a warranty so we will fix it.' Not what I wanted to hear. Seriously I just signed my name to a new car and you're telling me there may be something wrong with it! Where is customer service these days? I'm sorry if he had a bad day, but I hate to say"you're in customer service 'man!" Get a new job if you hate it that bad. Why should I as the consumer cry over what should be a great experience? Shame on this dealership if they hire people of this caliber. More
by Shannon
Employees Worked With
Henry Simmerman, William Lancaster, Leslee Cox
October 14, 2015
"Buying our truck here was a wonderful experience. "Dane is a very professional salesman that knows how to treat a customer. He made sure we got the best trade in value and best price for our New Truc "Dane is a very professional salesman that knows how to treat a customer. He made sure we got the best trade in value and best price for our New Truck. We will be recommending him to our friends if they are looking for a new Ford!!" More
by mamaw
Employees Worked With
Dane Dawson
October 14, 2015
I purchased a used 2010 Ford F-150 The staff was very inviting and friendly with excellent service. Albert Matthews & William Lancaster worked with us and our credit to the best that t The staff was very inviting and friendly with excellent service. Albert Matthews & William Lancaster worked with us and our credit to the best that they could and did an amazing job getting us a great deal. I would definitely recommend Albert & the dealership to anyone that I know. More
by auburnhatter
Employees Worked With
Albert Matthews, William Lancaster
October 13, 2015
bad car days Justin Serda is a great sales man I cant say good things about the rest of the car buying experience The first car had no oil in it. Mr. Serda looked Justin Serda is a great sales man I cant say good things about the rest of the car buying experience The first car had no oil in it. Mr. Serda looked and found us a better car at a better price. The service department tried to make my husband think that their was oil in car even I can read a dipstick . BRENDA ARNOLD More
by brenda, arnold1030
Employees Worked With
Casey Keener, Justin Serda, Barbara Childers
September 21, 2015
I purchased my 2013 Fusion the last of April. James Johnson was the salesman I dealt with. He was very friendly and helpful. I had one minor problem with my window. I called James, he told me to James Johnson was the salesman I dealt with. He was very friendly and helpful. I had one minor problem with my window. I called James, he told me to bring the car and let them look at it. I did and my car was fixed the same day. I don't know the name of the man in the service dept, but he was very nice, also. I'm very impressed!! More
by Lovemycar2015
Employees Worked With
James Johnson
September 15, 2015
Worst Dealership Ever I think they treat people horrible...would not ever buy a car from them! Went to another dealership and brought a much better car then they had! From I think they treat people horrible...would not ever buy a car from them! Went to another dealership and brought a much better car then they had! From rthe beginning to the end it was horrible dealing with the dealership More
by EricLittle38301
Employees Worked With
Henry Simmerman
September 09, 2015
"Excellent Service/Friendly" The staff was inviting and friendly with excellent service. The experience with Devin Taylor, salesman was GREAT - he was very knowledgeable and pro The staff was inviting and friendly with excellent service. The experience with Devin Taylor, salesman was GREAT - he was very knowledgeable and professional The VP was very quick to respond - THANK YOU! Will see you in the future. More
by aneise
Employees Worked With
Casey Keener, Nikki Crossno, Devin Taylor
September 09, 2015
Above and Beyond From initial contact on lot until deal was done, Mark Hogan definately went above and beyond to get me in my car!! I will definately recommend him and From initial contact on lot until deal was done, Mark Hogan definately went above and beyond to get me in my car!! I will definately recommend him and Homer Skelton to friends and family in the market for a new vehicle. More
by DBNana
Employees Worked With
Mark Hogan, William Lancaster, Jacob Donaldson
September 08, 2015
We loved our sales person! Upon arriving Ash Ramirez, approached us with a big smile. I had A comforting feling. She listened to what we wanted and showed us what we wanted, not Upon arriving Ash Ramirez, approached us with a big smile. I had A comforting feling. She listened to what we wanted and showed us what we wanted, not what she wanted us to buy. Ash never pressured us, we liked that. Ash even rode uis over to another Homer Skelton dealership to look at a different car we had our eye on on the net. After making our choice, we then were ready to deal. Because of Ash's support we made the deal we were looking for. Thank You Ash! P.S. Hey Ash I love my green ink pen! ; ) More
by Theresa Knight
Employees Worked With
Larry Hogan, Bryce Chapman, Mary Campbell, Brandon Turner, Ash Ramirez, Barbara Childers
September 08, 2015
Not enough lines to summarize our nightmare We bought our Ford Escape two months ago after a tedious process. We actually had to carry insurance on 2 vehicles because our financing wasn't finali We bought our Ford Escape two months ago after a tedious process. We actually had to carry insurance on 2 vehicles because our financing wasn't finalized until a month after we brought car home. The car is now skipping gears so we called to make a service appointment. The car was certified pre owned and we paid extra for the largest warranty available. Imagine our surprise when we called to schedule today and we were OK informed we could be seen October 7th! No replacement vehicle; rather drive am unsafe car with your 2 small children for a month. The only reason they have so many good reviews is because they give you a $50 gift card if you write a review before you leave the showroom. Talk about intimidating? More
by Longmuir
Employees Worked With
Brian Chapman, Kennie Oatis Jr., James Moroschak, Larry Hogan, Dane Dawson
