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Homer Skelton Ford
Olive Branch, MS
486 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 486 reviews
January 02, 2018
Varnell Ellis was very professional, knowledgeable. Varnell Ellis made the buy experience enjoyable and fun. He was very personable, helpful and accommodating. The finance person was also (sorry forgot Varnell Ellis made the buy experience enjoyable and fun. He was very personable, helpful and accommodating. The finance person was also (sorry forgot his name ) great. More
by EVELYN POE
Employees Worked With
Varnell Ellis
January 02, 2018
F350 truck The overall experience of buying my new truck was first rate from the sales to out the door. My sales lady was nice and went out of her way for me The overall experience of buying my new truck was first rate from the sales to out the door. My sales lady was nice and went out of her way for me More
by Michael 46
Employees Worked With
Barbara in sales was fantastic
December 22, 2017
Sales managers have No Integrity!!! I purchased a Toyota from this dealer in October 2017, that told me at the point of sale that the vehicle was "Ford pre-owned certified." The suv had I purchased a Toyota from this dealer in October 2017, that told me at the point of sale that the vehicle was "Ford pre-owned certified." The suv had a moldy smell in it, so, 2wks later I learned why. We had a heavy rain and water started to pour from my headliner as I drove down Goodman Rd. Took the SUV back to them and several sales managers all gave me the run around about fixing the water leak from the windshield. They kept my suv for 6 wks trying to think of reasons not to fix it properly and one sales manager lied and told me that they couldn't give me something to drive while they had my suv. I rented a truck for 2wks before I learned that they had to give me something to ride in. To make a long story short, today, December 22, 2017, 2 months later, we are having a flash flood as we speak and as I drove down church rd water poured from my suv once again. Call the PR person Aubrey, and she basically wanted to tell me that I've had the truck for a month now and that they couldn't be responsible for damages after this period of time. Mind you she's talking about work they supposedly done on the SUV, I'm now responsible for it. Matt the sales manager walked me to her and told me that she was the person under the owner and I needed to talk to her, but after talking to her she basically said she couldn't make any calls without his say so. Anyhow, they are so shiesty, and dirty they even stooped as low as to throw their veteran windshield tech under the bus, trying to place the blame elsewhere. These ppl have no integrity what so ever. They want to make a quick buck and then blame you for buying their xxxx. Mind you they had my truck 6wks of the 10wks I have owned it. I would never do business with this dealership again. Matt the sales manager, Aubrey in public relations, Mr. Archer, and Scott the winshield guy, are all the ppl I dealt with. When you walk in they start sending you around to different ppl trying to come up with a scheme to get you out of there. If my vehicle was fixed properly, the 6wks they had it, I wouldnt be doing this review. Make sure you have a lawyer when dealing with these ppl. Take your business elsewhere. I'm looking forward to PR person Aubrey doing some damage control soon. But watch me work! More
by LT
Employees Worked With
Mr. Archer, Scott the windshield tech., Matt McCalmon, Aubrey Waisner
October 22, 2017
Awesome! Had an awesome experience with sales rep. Brian was great! Highly recommend him. He was very knowledgeable in every vehicle we were interested in. If Had an awesome experience with sales rep. Brian was great! Highly recommend him. He was very knowledgeable in every vehicle we were interested in. If he doesn't know the answer he'd tell you so and then go find it. More
by Glen Bryant
Employees Worked With
Brian Myers, Charles Prichard
June 29, 2017
Bad service from Ben Katz in the service department I had brake service on my vehicle in November 2016. I took my vehicle back in yesterday (6-28-17) due to the brakes squealing. The dealership had a co I had brake service on my vehicle in November 2016. I took my vehicle back in yesterday (6-28-17) due to the brakes squealing. The dealership had a complete brake pad and machining of rotors special for $179.95. The service department (Ben Katz) notified me of an issue that they found that should have been corrected on my initial visit, but it wasn't. Unfortunately; I was told that there was nothing that could be done on this visit. As a result, I was charged $179.95 for the front brakes and $179.95 for the back brakes. Yesterday was my last visit to Home Skeleton Ford. I will not be recommending this facility to anyone in the future. More
by Not satisfied
Employees Worked With
Ben Katz
February 01, 2017
Service Had my truck serviced today my service advisor JD Trackett was very helpful.I would recommend this dealership services to family and friends...Very sa Had my truck serviced today my service advisor JD Trackett was very helpful.I would recommend this dealership services to family and friends...Very satisfied More
by Laid-back
Employees Worked With
JD Trackett
October 03, 2016
Beating without the bruises or blood Just took the worst beating I've ever had from their service department. They charged me for 3 1/2 hours to change out an EGR valve (the you tube vi Just took the worst beating I've ever had from their service department. They charged me for 3 1/2 hours to change out an EGR valve (the you tube video is 4 minutes long on how to clean/change an egr valve). At $128 an hour, they made a killing. Total bill was over $900. I've bought more than one vehicle from them over the years, but I can assure you I will never buy another, nor let them touch one that I own. I can see where their priorities are, and it's not costumer service. More
by Not happy
Employees Worked With
None listed. 2 different people, first not helpful at all, then left before I could finish.
August 27, 2016
not professional This is the first time I've driven a dirty car home that I had just bought. The salesman wanted me to bring it back to dealership to get it detailed t This is the first time I've driven a dirty car home that I had just bought. The salesman wanted me to bring it back to dealership to get it detailed the next day, but after a misunderstanding, I did it myself. I spoke to a manager, but got no satisfaction. More
by dewey
Employees Worked With
Ben Moore
July 27, 2016
Worst service in my life. After making my wife cry five minutes after purchasing a car the customer service continues to be horrible. I'll bet they don't respond to this revie After making my wife cry five minutes after purchasing a car the customer service continues to be horrible. I'll bet they don't respond to this review either. More
by Let down
Employees Worked With
Leslee Cox
May 27, 2016
Unprofessional This place is what gives car dealerships and car salesmen the reputations that they have. We love our car but I won't set foot in this place again. This place is what gives car dealerships and car salesmen the reputations that they have. We love our car but I won't set foot in this place again. Horrible, horrible, horrible service (except the finance guy). "Homer" Skelton is a perfect name for this place More
by Memphis2008
Employees Worked With
Henry Simmerman, Jacob Brigance
