Holz Motors - Service Center

Worst service I have ever had anywhere period!!!!! The service dept. work on my 2018 Silverado for an ac leak and while in their possession their tech scratched the xxxx out of my dashboard. They also w service dept. work on my 2018 Silverado for an ac leak and while in their possession their tech scratched the xxxx out of my dashboard. They also were unable to complete the a/c repair due the part being on backorder (they claimed). I picked the vehicle and on the way home noticed my dash all scratched up and the a/c not working still on a hot summer day. I called the service advisor at Holz Motors and informed him about my dash and he told me to bring it back for them to look at but at the same time claimed all work was done on outside of truck and lied and denied that the tech was ever even in the vehicle. All the scratches were directly above the a/c vent. I then asked if i could get a loaner vehicle until my ac could be fixed since my truck was still under warranty. They claimed that was not something Chevrolet would give me a loaner for since it was drivable( another lie). I brought back the next day and the service manager looked at scratches and once again they lied and denied that their tech was inside truck. He also said their was no way I could get a loaner. I asked him to call Chevy directly to ask if they would pay for rental and I was told he had no way of calling them directly (another lie). I then asked him to get the general manager involved and he refused! I then asked the clerk at service desk to get the GM and he came out. I explained the situation to him and he was a complete jerk and claimed he doesn't deal with any of this stuff and what ever the service manager said was the bottom line. He absolutely refused to act as my representative to Chevy . This general manager has absolutely no business being in the customer service business! I was told to call Chevy myself if I didn't like. I told the GM he was an xxxxxx and I would file lemon law charges on the truck if they couldn't fix ac and repair my dash in a timely fashion. He then spoke to the service manager and long behold all of a sudden they could have the parts there over night! I still went without ac for 2 days and they did repair ac and dash and gave me a loaner 2 days later. The management at this dealership are liars and idiots!!! They should be fired!!!!!!! More

I have been dealing with Holz for my vehicle service for years. Great staff and service every time. I wouldn’t go anywhere else for service. years. Great staff and service every time. I wouldn’t go anywhere else for service. More

Work to be done I had my truck in for a oil change and asked if they could look at something and give me a price to do it. They said they were to busy. The time befor I had my truck in for a oil change and asked if they could look at something and give me a price to do it. They said they were to busy. The time before that they Oh you need new windshield wipers.. I looked at him what ? These are brand new just put on . xxx lol. And this one but its been along time ago. I bring in for a abs hub wheel bearing sensor recall. They said oh we did that already. Im like really. Not long after I go to stop and I can't I keep rolling while going down the street. Now tell me that's not dangerous. Now this occurs every 6 years or so . and around 900 each time. So ya when you pay 30 40 grand you are gambling More

RUDE ARROGANT AFTER 2 MONTHS PROBLEM NOT REPAIRED. TOLD TO PICK UP CAR AND TAKE TO ANOTHER DEALER WHO HAS QUALIFIED TECHNICIAN AS THEY DO NOT. WISCONSINS LARGEST D AFTER 2 MONTHS PROBLEM NOT REPAIRED. TOLD TO PICK UP CAR AND TAKE TO ANOTHER DEALER WHO HAS QUALIFIED TECHNICIAN AS THEY DO NOT. WISCONSINS LARGEST DEALER??? WHY???? More