Holt Motors - Service Center

Well once again Holt service department has provided less than satisfactory service. After leaving a message a few weeks ago to arrange for service on our 2017 Taurus with non-functioning windshield washer, than satisfactory service. After leaving a message a few weeks ago to arrange for service on our 2017 Taurus with non-functioning windshield washer, our call was never returned. When we followed up and were finally able to reach the service department, they directed my wife to bring it in that day for the service manager to look at it. This was done and he and his staff determined that an appointment would be needed for the repairs. When my wife brought the car in for the repair she was be told that the technician had determined the washer was not working and she was charged $150 for the diagnoses. $150 to tell me the windshield washer wasn’t working!!!!! That is why the vehicle was in for repairs!!!!! And on top of that, Holt didn’t have the part so another appointment was necessary to actually perform the repairs which were estimated to be $65 for the part and $140 for labor. Unfortunately, I’ve found this to be typical performance for Holt “service” department. And while we had purchased our last two vehicle from Holt, I won’t make that mistake again. More

Holt motors has been excellent as far as service also when buying a new vehicle when buying a new vehicle More

Holt Motors in Cokato had my daughter's Escape for 4 months. Service advisor, Jake, lied to her and the warranty company, causing the claim to be initially denied. (Jake's negligent actions were confirm months. Service advisor, Jake, lied to her and the warranty company, causing the claim to be initially denied. (Jake's negligent actions were confirmed by the claims adjuster at the warranty company.) After proving all maintenance was done with synthetic oil changes every 3000 miles, warranty approved the repair but HOLT PUT THE WRONG YEAR MOTOR IN IT. When they installed the correct year motor they gave it back with lot-rot so bad that it shook violently braking. It now needs new rotors since Holt let it sit for so long. They had the nerve to charge my daughter an additional $250 for her $100 deductible and bolts that the warranty wouldn't pay for. We've contacted the owner Kate several times to speed up the repair through the process and have them waive the $250 bill, and she says they did the best they could. If this is their "best" you should never go there or Lundeen Ford in Annandale, which is also owned by Kate. More

Keep my old Fords running I have a 99 Super Duty and a 00 Focus. Tim and Jay help me find the parts I need to keep them running. They go the extra mile everytime! I have a 99 Super Duty and a 00 Focus. Tim and Jay help me find the parts I need to keep them running. They go the extra mile everytime! More

Worth the extra drive!! Visited Holt Motors for my 10,000 mile check and was treated extremely well by everyone at the dealership from Service Center staff to salespeople and Visited Holt Motors for my 10,000 mile check and was treated extremely well by everyone at the dealership from Service Center staff to salespeople and management!! It is worth the drive from Cold Spring to service my vehicle or buy or trade for something new. The entire staff at Holt just treats you like family and I always leave with a smile on my face—-thanks for making car shopping, buying and maintenance a great experience—-we will be back. More

Fred went to bat for me. Fred went over the top to fix a warranty issue on our catalytic converter. He took the time to make sure the customer was happy....Thanks Fred. Fred went over the top to fix a warranty issue on our catalytic converter. He took the time to make sure the customer was happy....Thanks Fred. More

Trent rockes Great job trent. He is a wonderful person. Does a great job and has wonderful family values. All around does a great job. Thanks a lot trent Great job trent. He is a wonderful person. Does a great job and has wonderful family values. All around does a great job. Thanks a lot trent More

Great Sales and Service We have used Holt Motors in Cokato to purchase a few vehicles and use their service department for all of our repairs. Everyone in the service depart We have used Holt Motors in Cokato to purchase a few vehicles and use their service department for all of our repairs. Everyone in the service department is great. I bring my computer and can work as I wait. Love them! More

iI just went to have my new focus serviced. Went to get my car serviced. Jeff took great care of me made sure i understood everything he was going to do. Had me with him so i knew everything was Went to get my car serviced. Jeff took great care of me made sure i understood everything he was going to do. Had me with him so i knew everything was being taken care of. He went over and above what he had to do to make sure I was satisfied with the service. For this reason I would highly recommend Holt motors to my friends and family. Thanks so much Jeff for a job well done. More

Holt Staff is Awesome I have been a customer at Holt Motors for 30 plus years. I just bought my 9th vehicle from them and highly recommend if you are in the market to purc I have been a customer at Holt Motors for 30 plus years. I just bought my 9th vehicle from them and highly recommend if you are in the market to purchase a vehicle to go to Holt Motors. From the sales staff to the service department they are very skilled professionals in each of their respective departments. There are 3 people in particular that I would like to compliment for their professionalism. Tonya at the Service Desk when you check in is something else. She can juggle 3 high priority vehicle issues at the same time and stay calm and treat each customer like they are the only one there. Steve Bradach in the finance office knows his job well and explains each financial document in detail so you know exactly what you are signing. He is a perfectionist and very thorough. Kevin Nelson was my sales person and he knows the business. He was always available for any questions prior to my ordering my vehicle and kept me updated along the way as to when I could expect my vehicle to be delivered. Then when I picked up my vehicle he took all the time I needed to feel comfortable about driving away with no unanswered questions. Thank you Marc for asking Kevin to assist me in my choosing and then ordering my 2017 Edge Titanium. It is awesome!!! More