Holmgren Subaru

Thank you for working with me. I recently got my 4th Subaru from Holmgren's. A used Forrester. It was just what I needed. I had a problem and brought it in for service. I talked I recently got my 4th Subaru from Holmgren's. A used Forrester. It was just what I needed. I had a problem and brought it in for service. I talked with Manny and Jason. They set me up with Christine in service. Two weeks later I had another problem. Apparently not all automotive problems can be solved by adding 2 quarts of oil, which I did, then I brought the car back in. After draining the excess oil, Christine found what the problem was, Manny got me into a loaner. I was kept up to date on the progress of my repair. The cost was more reasonable than it would have been at a non Subaru garage. More

Unpleasant From the moment I walked in I was not comfortable. The salesman accompanied me on every test drive and behaved as though I haven't been driving for 25 From the moment I walked in I was not comfortable. The salesman accompanied me on every test drive and behaved as though I haven't been driving for 25 years with a perfect record. The price negotiated for the vehicle was fair at best and when we got to the point of valuing my trade in they gave me a price $3000 below kbb and made a show of calling around to auction houses to get me an extra $200, sufficed to say I walked out without a new vehicle and a bitter taste in my mouth. At another Subaru dealership the following week I was given full kbb trade in value and had a wonderful no pressure down right enjoyable buying experience. More

Would not recommend. This dealer knew I wasn't an experienced car owner and took advantage. I paid fair price for a used car. When I picked it up there was so little gas i This dealer knew I wasn't an experienced car owner and took advantage. I paid fair price for a used car. When I picked it up there was so little gas in it that I had to drive to the gas station next door. It had a lot of road noise on the highway and it turns out they sold me a car that had three snow tires and one regular tire (illegal by the way, which I found out when I took it somewhere else). They provided only one key and no manual. I learned some lessons by buying my first car from a shady dealer. I blame myself (we learn as we go), but people should know to beware of this dealer. More

Bought two 2012 Subarus in two weeks - excellent experience! Bought a Forester for son going to California - he loves it! Then bought an awesome Outback Limited to replace my old LL Bean Outback (also bought at Bought a Forester for son going to California - he loves it! Then bought an awesome Outback Limited to replace my old LL Bean Outback (also bought at Holmgren in '03). Been buying and servicing thru Holmgren Subaru for twenty-five years and always very satisfied. Have highly recommended Holmgren to many friends and family over the years. Justin was fantastic to work with on these two recent acquisitions. Go and visit. Take a test drive. Trust in Justin to take great care in getting the right Subaru for you! More

Bad Customer Service!!! If you are looking for a used car I probably would not trust them. I on the other hand bought a new car and i love it! The price was fair, not great b If you are looking for a used car I probably would not trust them. I on the other hand bought a new car and i love it! The price was fair, not great but fair. I wish I had more time but the car I wanted is hard to get and they go quick. I worked with Justin as a sales person and as a person he seems cool but upon getting to know him and Holmgren better its just a front they put on to get you in a car and get you out of their lives. My car has 600 miles on it and it broke down not even 1 week of ownership and it breaks. I call holmgren and one of the ladies I spoke with told me to call Subaru roadside assistance because there is nothing they can do. At first I was a little shocked by her attitude but in respect to her she was right in a way. Subaru brought the car to Bertera in East Hartford and after it got there I called Justin to ask what I should do his reply was that he didn't know he will talk to his manager and call me back. one week later still have not received a phone call and I tried calling him back twice but both times he was conveniently busy. They are an okay dealership and I wouldn't recommend them but if you do go there you may or may not get good service. I will be taking my car to Bertera from now on. Excellent service!!!! Bertera apologized for this even though it has not been there fault, they put me in a $70,000 rental car which was awesome and they have kept me updated every step of the way. They have been nothing but great to me and are very responsive and very productive. Holmgren is just one of those dealerships that has built there morals around money and greed and not the satisfaction of the customer. Highly disappointed in them and will not be returning to buy another Subaru and neither will anyone I know that asks for a recommendation. More

BEST DEALERSHIP I EVER WORKED WITH!! We didn't have much money but we needed to get a new car. Holmgren Subaru was recommended to us by a very reliable source so we went there. Jason wo We didn't have much money but we needed to get a new car. Holmgren Subaru was recommended to us by a very reliable source so we went there. Jason worked with us and he was really proactive in helping us get just the right vehicle for our needs. He didn't recommend anything that was on the lot just them so he told us he would give us a call when the right vehicle did come in. He called and we went to see a 2000 Legacy Outback with well over 100,000 miles on it. It was in good shape, ran well, could take another 100,000 miles on it for Subarus are really well made cars. For the small amount of money we had this really was a great deal. That was four years ago and we still love our car. We have had to take it in for service a few times and the service was great to work with. They have always worked to help us out as much as possible with our low funds. I am really baffled at the people who say they had a hard time working with this dealership as in 4+ years, everyone from Sales to Service has been very helpful, friendly and given us the best customer service of any place I have ever worked with in my 61 years. I highly recommend both Holmgren Subaru and Subarus in general. They are a top pick for me and I recommend them to anyone looking for a car. They are surely the best dealership I have ever worked with!! More

great low pressure Great purchase experience - very straight forward no pressure. Enjoyed the whole atmosphere and they made the whole process fun. I would recommend t Great purchase experience - very straight forward no pressure. Enjoyed the whole atmosphere and they made the whole process fun. I would recommend them to anyone. More

Do not trust them . Car I purchased has had problems since day 1 and they have been zero help. Car no has a blown engine that will cost me 5K to replace. . Car I purchased has had problems since day 1 and they have been zero help. Car no has a blown engine that will cost me 5K to replace. More

DO NOT GO HERE After getting into a car accident and totaling my car, I came to Holmgren Subaru after seeing a great 2011 Subaru legacy for a great deal on autotrade After getting into a car accident and totaling my car, I came to Holmgren Subaru after seeing a great 2011 Subaru legacy for a great deal on autotrader. I contacted them and scheduled an appointment, at first I was impressed with the friendliness of the staff and the deal I received on the car. I explained to them I was waiting on my insurance check to come in and it would be a little while. Maybe a week and a half. They understood and I placed a $100 hold on the car. I assumed all was well. Except they called me every single day....sometimes2-3 times a day. Even after I continued to explain I had no way to buy the car since I was still waiting for my check. I got so fed up I went to Dan Perkin's Subaru of Milford (a MUCH better dealership that I HIGHLY recommend). I told them about the car I was looking at and my sales person pulled up the service report. I was shocked to hear that this car had been in the shop over 7 times due to ELECTRICAL issues. It was not on the CarFax because it was covered under the vehicles warrenty. But the salesman Esteban just decided to not mention this to me regardless. I bought a vehicle from Dan Perksin's and called to get my $100 back. I have been calling for 2 weeks. Each time I have been met with serious attitude and disrespect. Pam the office manager told me "She doesn't know if my refund has been processed. Sometimes when a deal goes bad It takes a while." I can only assume this means when a deal doesn't go their way they hold people's money as hostage or revenge. Needless to say I have requested to speak to a higher up manager and if my money is not refunded to me by the end of the day tomorrow, I will be contacting the better business bureau. DO NOT COME HERE More

worst car diller dont go there do not buy car ther the service departament is bad check the raviues on the internet dhey dont know what the doing in ther service departament is bad check the raviues on the internet dhey dont know what the doing in ther More