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Holmgren Subaru
North Franklin, CT
112 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 112 reviews
September 18, 2022
I had to have my mud flaps installed. The service department was very efficient and told me to enjoy a cup of coffee and snack while I waited. They did the job in no time and it was a p The service department was very efficient and told me to enjoy a cup of coffee and snack while I waited. They did the job in no time and it was a pleasure to know it was done professionally. Thank you Holmgren! More
by adgood45
Employees Worked With
Mike, Jesus and Jason
September 07, 2022
The Holmgren dealership was wonderful when my Ascent had to have the drive train /transmission wiring harness replaced. Mike,the service manager kept me updated and saw to it that I had a loaner car to dri to have the drive train /transmission wiring harness replaced. Mike,the service manager kept me updated and saw to it that I had a loaner car to drive. It was all taken care of at no cost to me! I really appreciate Mike and the Holmgren dealership handled the problem. I highly recommend them! More
by mabelstim
Employees Worked With
Mike(service)
August 30, 2022
Alan was very helpful throughout the buying process. During our wait for our vehicle our original salesman left and Alan completed the process without a hitch. He communicated with us every step of th During our wait for our vehicle our original salesman left and Alan completed the process without a hitch. He communicated with us every step of the way. A very pleasant experience. More
by Bill
Employees Worked With
Alan, Ben
July 14, 2022
Service dept is awesome. Several mechanics worked AS A TEAM to do all my brakework in a few hours so that I could have my car by 5pm. They did this on their own!!!! I did n Several mechanics worked AS A TEAM to do all my brakework in a few hours so that I could have my car by 5pm. They did this on their own!!!! I did not ask them to do this. That would NEVER happen elsewhere. I had to thank Paul and Mike and shake their hand. Its all I could do as money is aweful tight right now. Mechanics rarely get thanked. I have always had a pleasant experience at Holmgren Subaru and my husbands family got all of their Subarus at Holmgren Subaru. My brother and his wife got their Subaru at Holmgren, too. ALL of us are happy!! More
by SV66
Employees Worked With
Mike
August 24, 2021
Very pleased with the service on my 2019 Legacy, friendly courteous and thorough. Salesman David Pricone made leasing my next Legacy easy and worry free. courteous and thorough. Salesman David Pricone made leasing my next Legacy easy and worry free. More
by Lori
Employees Worked With
David Pricone
July 19, 2021
Went into Holmgren Subaru first thing in the morning (7/19) Did all my research online in regards to picking out a car and pricing. Got prequalified through capital one and let my salesman Jesus know. I (7/19) Did all my research online in regards to picking out a car and pricing. Got prequalified through capital one and let my salesman Jesus know. I gave him all the numbers it was a ballpark of $0 down, 4.59% 72 months at $455 a month. Never filled out any paperwork just gave a copy of my license, he came back saying the app doesn’t include fees etc (which it actually does) and told me i need to put at least $2100 down and would be looking at a $500+ payment. That was the “best the could do” so I left. Took a ride to Suburban Subaru in vernon. Told them what just happened, they took down my capital one prequalified information and had me fill a credit app out. Come to find out I qualified at a better rate directly through Subaru finance, put $0 down and they matched the monthly payment!!! Not sure what kind of practice is being run at Holmgren Subaru but don’t feel forced or believe them when they won’t work with you. Take your business elsewhere. -Proud new owner ‘21 Subaru Crosstrek Premium! More
by Ericlc2
Employees Worked With
Jesus
June 13, 2021
I believe that customer service begins when I pull into parking lot in my older Suburu and park in the labeled "Sales Parking" area. Obviously I am there for a reason. I get my wheelchair bound handicappe parking lot in my older Suburu and park in the labeled "Sales Parking" area. Obviously I am there for a reason. I get my wheelchair bound handicapped husband out of the car and attempt to enter thru the "Sales Entrance" door. Helen Keller could see I was struggling with the non-automated door versus the wheelchair. I made eye contact with 2 salesman that were on their phones, no offered assistance. There was no fire nor medical emergency, therefore assisting me should have been the priority. Not until I called out the staff did the Sales Manager interrupt his conversation with another employee to attempt to assuage my annoyance. Have you ever seen the movie "Pretty Woman"? I am referring to the part when Julia Roberts goes back to the shop where the sales help ignored her, and asked if they worked on commission. Noting the volume of shop bags she was carrying they smiled and said yes. She reminded them how they had treated her the previous day, losing out on all those commissions. "Big Mistake", she tells them, and out the door she went. Just like me, I was there simply to pick out my new Suburu. Oh I still got one, but my $41,000 was spent elsewhere. I contacted both Eric Holmgren VP and Tyler Way, Internet Sales, neither followed up. RUN!!!! More
by teresalabelle3
Employees Worked With
Tyler Way
