Holmgren Subaru

The experience was satisfactory, even though the transaction wasn’t fully completed; still awaiting my plates. transaction wasn’t fully completed; still awaiting my plates. More

Went into Holmgren Subaru first thing in the morning (7/19) Did all my research online in regards to picking out a car and pricing. Got prequalified through capital one and let my salesman Jesus know. I (7/19) Did all my research online in regards to picking out a car and pricing. Got prequalified through capital one and let my salesman Jesus know. I gave him all the numbers it was a ballpark of $0 down, 4.59% 72 months at $455 a month. Never filled out any paperwork just gave a copy of my license, he came back saying the app doesn’t include fees etc (which it actually does) and told me i need to put at least $2100 down and would be looking at a $500+ payment. That was the “best the could do” so I left. Took a ride to Suburban Subaru in vernon. Told them what just happened, they took down my capital one prequalified information and had me fill a credit app out. Come to find out I qualified at a better rate directly through Subaru finance, put $0 down and they matched the monthly payment!!! Not sure what kind of practice is being run at Holmgren Subaru but don’t feel forced or believe them when they won’t work with you. Take your business elsewhere. -Proud new owner ‘21 Subaru Crosstrek Premium! More

I believe that customer service begins when I pull into parking lot in my older Suburu and park in the labeled "Sales Parking" area. Obviously I am there for a reason. I get my wheelchair bound handicappe parking lot in my older Suburu and park in the labeled "Sales Parking" area. Obviously I am there for a reason. I get my wheelchair bound handicapped husband out of the car and attempt to enter thru the "Sales Entrance" door. Helen Keller could see I was struggling with the non-automated door versus the wheelchair. I made eye contact with 2 salesman that were on their phones, no offered assistance. There was no fire nor medical emergency, therefore assisting me should have been the priority. Not until I called out the staff did the Sales Manager interrupt his conversation with another employee to attempt to assuage my annoyance. Have you ever seen the movie "Pretty Woman"? I am referring to the part when Julia Roberts goes back to the shop where the sales help ignored her, and asked if they worked on commission. Noting the volume of shop bags she was carrying they smiled and said yes. She reminded them how they had treated her the previous day, losing out on all those commissions. "Big Mistake", she tells them, and out the door she went. Just like me, I was there simply to pick out my new Suburu. Oh I still got one, but my $41,000 was spent elsewhere. I contacted both Eric Holmgren VP and Tyler Way, Internet Sales, neither followed up. RUN!!!! More

My daughter leased a vehicle with my co-signature. They registered the car in my name and did nothing to fix their mistake. Not so much as an apology. registered the car in my name and did nothing to fix their mistake. Not so much as an apology. More

Wonderful! I love my new car! After visiting six Subaru dealerships in Southeastern CT, having numerous conversations with sales reps and taking test drive after test drive, my hus After visiting six Subaru dealerships in Southeastern CT, having numerous conversations with sales reps and taking test drive after test drive, my husband and I returned to Holmgren to purchase my 2019 Impreza. The team at Holmgren went above and beyond to help us get the exact car I wanted. Manny Filindarakus talked us through various options without any pressure whatsoever and responded promptly to texts and phone calls regarding our additional questions. Fred Gordon discussed additional features and weighed the pros and cons of adding them...again, with no pressure. Keith Ney helped us choose the best warranty package for our needs (not the most expensive!) and also provided us with an easy, straightforward paperwork process. And Annette Demarco jumped in with her personal experience of connecting the phone to the integrated CarApp so that I was able to use this feature immediately, without an additional trip North Franklin. I will happily return there for my servicing and recommend this dealership to any of my family or friends. I am so pleased with the car and the entire experience. Thank you, Team Holmgren! More

Excuse, excuse, lie, wait longer, excuse My sister brought her Subaru into service, months later they STILL cannot fix nor diagnose this “rare” problem; yes “rare” was Kristen’s (servic My sister brought her Subaru into service, months later they STILL cannot fix nor diagnose this “rare” problem; yes “rare” was Kristen’s (service manager) choice word. The service department said they have called in engineers, yet still cannot find this serious safety problem. My sister is making monthly car payments on a car she has not had for MONTHS. I find it astonishing that a car cannot be diagnosed within a day, or even a week, but MONTHS? My sister calls, speaks to Kirsten, gets same excuses over & over & over. Kristen constantly interrupts (I find her professional attitude disquieting, appalling, insulting, disparaging, and lacking honesty) my sister and she repeats exact same excuses she has said for months now, yet still no solution. We live with such technology today that this should have been diagnosed & repaired by now (within 2-3 weeks) OR an offer of a replacement Subaru from their used car lot with consideration of the unrepairable Subaru. My sister LOVES Subaru and would often speak highly of Subaru, until this disaster, which I can completely see & understand why she nor I would recommend Subaru no longer. The stress my sister has undergone; first without her car for months, to hear it’s an undiagnosed rare problem, to be lied to several times (she has ample documentation) and again told she must have patience and wait longer from a callous dismissive service manager- I would say- DO NOT BUY a Subaru, especially from Holgrem Subaru. At this point my sister just opened a case with the BBB of Connecticut, opened a complaint with the DMV, as well as opened a case with Subaru corporate. My sister, still loyal to Subaru thinking her car is a lemon, would love nothing more then to be offered a replacement Subaru, one which is safe (knowing the Subaru she currently owns in the shop is a rare undiagnosable problem so if it is ever “repaired” to feel comfortable in that car again) and a car a company made right. Subaru has built a reputation of customer safety as a main priority, as well as having a quality automobile that lasts generations For the record Kristen says she offered my brother-in-law a loaner, free of charge, which my brother-in-law adbmately denies. Kristen who represents Subaru, as a business manager, while it may not be her fault, it is Subaru’s RESPONSIBILITY at a minimum to diagnosis a car in a timely manner (3 weeks at MAX), offering a loaner after a couple days, which has NOT BEEN OFFERED! So apparently Kristen feels they can keep your only means of transportation indefinitely, to diagnose it, and you keep making payments for a car your not driving and figure out how to get around without your car. Completely unprofessional is an understatement! I am writing this after hearing this mornings conversation with Kristen; such lack of responsibility and how they are doing my sister a favor! Really? Then to listen to all the different representatives from above mentioned agency's shock and so apologetic to how my sister has been treated (or should I say ignored) I pray someone with authority, a sense of responsibility, obligation to loyal customers and basic respect will read this and consider doing the right thing. More