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Holmgren Subaru

North Franklin, CT

4.8
101 Reviews

3 New Park Avenue

North Franklin, CT

06254

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Showing 101 reviews

March 23, 2025

Krista was professional, knew her product and was very knowledgeable. She answered all our questions. She was not pushy but was patience as we thought out our decision. More

by John.straus1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
None
March 15, 2025

I brought my car in for an oil change and when I left I noticed that a light was on in my car, of course it was just after closing time so I didn’t think anyone would be able to see me. When I returned a s More

by Kmartyn67emergencyroomnurse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Mar 22, 2025 -

Holmgren Subaru responded

Thank you so much for sharing your experience! We're thrilled to hear that Ricky was able to assist you so promptly and put your mind at ease, even after hours. We truly appreciate your loyalty to Holmgren Subaru and are glad that you continue to trust us with your vehicle's needs. If you ever need anything else in the future, we're always here to help!

March 11, 2025

Awesome to deal with, very knowledgeable, not pushy. The vehicle was as advertised, no misleading. The new vehicle price was as advertised no extra fee, upfront, as agreed upon. Everyone was excellent More

by polarisrider69
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus
Mar 14, 2025 -

Holmgren Subaru responded

Thank you for the great review! We’re so happy to hear that your experience was smooth and straightforward. We take pride in being transparent and providing excellent service, so it’s wonderful to know we met your expectations. We appreciate your business and look forward to working with you again in the future!

March 11, 2025

We’ve been customers of Holmgren Subaru for years. Very responsive and friendly to work with; unusual to have any waiting time at all. Was there yesterday for service, had an emergency with my dog. More

by Suburban Forever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone in the Service Department from checkin to checkout
Mar 14, 2025 -

Holmgren Subaru responded

Thank you so much for your long-time loyalty to Holmgren Subaru! We're truly honored to have been able to assist you, especially during such a stressful time with your dog. Our team always strives to go above and beyond for our customers, and we're so glad we could make a difference for you. We truly appreciate your kind words and look forward to continuing to serve you in the future!

March 03, 2025

The Service Advisor at Holmgren, Jake, was extraordinary in helping me determine what action I should take in response to Subaru of America letter of 2/29/24 re Telematics DCM problems, and the recent failu More

by garweale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake (Jacob)
Mar 14, 2025 -

Holmgren Subaru responded

Thank you for sharing your experience! We're so glad to hear that Jake was able to assist you with the Telematics DCM issue and the battery replacement for your 2018 Forester. We pride ourselves on providing excellent service, and it’s great to know Jake was able to help you navigate everything. If you need any further assistance, don't hesitate to reach out!

February 15, 2025

Service people were professional and my service was completed quickly. Setting up the appointment was a breeze. More

by rosea1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Feb 20, 2025 -

Holmgren Subaru responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team and that everything went smoothly, from scheduling to service completion. We strive to make every step easy and efficient for our customers, and we're glad that showed. We appreciate your feedback and look forward to serving you again in the future!

February 13, 2025

Holmgren Subaru was so accommodating. My car buying experience was smooth and stress free from beginning to end. I had stopped by two other dealerships but Holmgren was superior by far. N More

by Bobo Kenny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Bocian
Feb 17, 2025 -

Holmgren Subaru responded

Thank you so much for the kind words, Bobo! We're thrilled to hear that your car-buying experience with us was smooth and stress-free. We take pride in providing excellent service, and we're glad to know that we stood out among the other dealerships you visited. Your recommendation means the world to us, and we look forward to assisting you again in the future!

January 15, 2025

Despite specifically picking this dealership based on these admirable reviews, my experience with Holmgren Subaru has been genuinely disheartening. In fact, I would not recommend to anyone who resides ou More

by NA
Recommend Dealer
No
Employees Worked With
NA
Jan 17, 2025 -

Holmgren Subaru responded

Thank you for sharing your experience with us. First and foremost, we deeply regret the challenges you've faced with your vehicle registration process. We absolutely understand how frustrating and stressful this situation has been for you, especially as it’s impacting your ability to work and provide for your family. We can only imagine how difficult this must be. It’s important to note that while we strive to provide the best service possible, when it comes to the Department of Motor Vehicles (DMV), many aspects of the process are unfortunately out of our control. Please know that customer satisfaction is our top priority, and your experience is certainly not the level of service we aim to provide. We’d like to work with you directly to resolve this matter as quickly as possible. Our management team has been trying to reach you and would appreciate the opportunity to connect. We have some ideas that may help while we wait for the DMV to complete the registration process. If you could kindly reach back out, we’ll do everything we can to assist you. We truly value your loyalty to the Subaru brand and understand how important it is for you to have a reliable and fully registered vehicle. Your feedback is invaluable, and we hope to regain your trust by doing everything we can to make this right. Again, we apologize for the inconvenience and stress this has caused. Please contact us at your earliest convenience so we can resolve this issue to your satisfaction. Sincerely, Dawn Holmgren

January 01, 2025

After a bit of back and forth on the phone for an issue with my 2024 Crosstrek with a check engine light on the day before New years eve I was able to drop it off and get a loaner. Michael had the diagnost More

by badger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen, Michael
Jan 03, 2025 -

Holmgren Subaru responded

Thank you so much for taking the time to leave such a detailed and thoughtful review! We're thrilled to hear that Michael and the Holmgren team were able to resolve the issue with your 2024 Crosstrek quickly, especially under the time crunch before the New Year holiday. It’s always our goal to provide fast, efficient service, and we’re glad we were able to exceed your expectations. We truly appreciate your kind words and your recognition of our customer service. We look forward to assisting you again in the future!

December 31, 2024

Good service in a timely manner. Made appropriate recommendations before proceeding with the services. Recommended More

by jat198815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Jan 03, 2025 -

Holmgren Subaru responded

Thank you for your kind review! We're glad to hear that you were satisfied with the service and that our team was able to provide timely and thoughtful recommendations. Your feedback means a lot to us, and we appreciate your recommendation! We look forward to serving you again.

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