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Holmes Tuttle Ford Lincoln - Service Center
Tucson, AZ
13 Reviews
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13 Reviews of Holmes Tuttle Ford Lincoln - Service Center
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February 01, 2021
I want to share my story with all of you in hopes that you will never fall into the same problem I did. PLEASE!!!! steer clear of this place and their service department. I Brought my car in for a simple you will never fall into the same problem I did. PLEASE!!!! steer clear of this place and their service department. I Brought my car in for a simple recall. When I gave them my car there was no issue with my car. My vehicle was 6 months old with a CERTIFIED PRE-OWNED WARRANTY and an extended warranty for good measure from another dealership. While completing the work, Jim Domino stated they found issues with my vehicle and it would cost roughly $5000 to fix. They manage to use my warranty to cover a lot of the work but I still came out of pocket roughly $1300. Upon receiving my vehicle back, the day I got it there was a loud and destructive popping noise it was so unbearable and unsafe I thought I was going to crash with my children in the car. Jim Domino requested I bring the vehicle back and they would look into it. I brought the vehicle back and they kept it for roughly 7 more days. When I received the car back they said they tightened everything and it should be good to go. Within 48 hours the sound returned even more violently. I brought the vehicle back and they requested I take a ride with the mechanic. Within 20 seconds the mechanic heard the noise stated, "oh that's not good!" We then turned and went back to the dealership. Upon returning with the vehicle, they gave me a loaner vehicle on January 4th. They kept MY vehicle for roughly a month and returned it February 1st. (If you're keeping track thats almost 45 total however days without my car) however upon returning it they told me I need to spend another $2500 to fix the issue. I don't understand how when they took my car there was no issue but now for some reason I'm out of luck and need to spend roughly $4000 out of pocket to fix it. I have the paperwork saying this issue was done at their shop AFTER THEIR repairs, and not before I brought them the vehicle.(I will enclose the picture saying this and the verbage for you all to see).This is a terrible situation and I don't want it to happen to anyone else. I will tell this story and put this review everywhere!! If I can save 1 person from going through what I have it will all be worth it in the end. I am now stuck with a vehicle they have damaged that puts my family in risk. Especially my 3 children. Please all of you stay clear from here and do not fall into their service trap!! More
by Ford4life
Employees Worked With
Jim Domino
July 03, 2018
Incompetence = wasted time Came in for a scheduled oil change at 3pm. By 5pm nobody had seen me and the buzzer in my hand had not gone off yet. I was not in the system and was t Came in for a scheduled oil change at 3pm. By 5pm nobody had seen me and the buzzer in my hand had not gone off yet. I was not in the system and was told my car never left the service area because no ticket was in my car. They did a fine job of moving my car out of the way though. Service pro tip: if your employees spend less time chit chatting and actually greeting service customers this mistake would not happen. Pure incompetence from the service employees and the cashier. But hey, they are going to have 2 guys do my oil change so I only have to wait another 45 minutes. More
by TheCustomerThatWaited
Employees Worked With
Service manager Daniel (no last name given)
March 01, 2014
Warranty replacement of tires. RV dealer took RV here to have recalled Michelins replaced. RV returned with BFG's when questioned they said Michelin said that these COULD be substituted under the warranty. have recalled Michelins replaced. RV returned with BFG's when questioned they said Michelin said that these COULD be substituted under the warranty. I later called Michelin who stated that they owned BFG and they were out of my tire in the Michelin brand , BUT I could have BFG's instead , HOWEVER they ARE of a lower quality , and I should have been informed of that fact , and given other options. More
by randallrae
Employees Worked With
service manager
